The server at our paid breakfast was rude

Clean room, great beds so comfy

Stayed in September 2024

It was not possible to go down the stairs, they are only used for emergencies

Bathroom big and comfortable Big room and big comfortable bed The equipment in the room was helpful and easy to use The staff was great

Stayed in September 2024

The fan in the bathroom seems not working properly…However, we were so busy playing in those days that we didn’t tell the staff about that.

Very clean, good location,nice staff! The beds are very comfortable!

Stayed in August 2024

No glasses for the bathroom, even paper glasses would have worked

Very clean and comfortable

Stayed in August 2024

The carpets were falling apart, bumpy and felt gross even in socked feet. That said, another family we were with was in a renovated room and everything was new, so it looks like this problem is being remedied.

Location! Close proximity to Wonderland. We travelled to Vaughan the night before so we didn’t have to spend hours in traffic before going to the park for the day. It was worth it!

Stayed in August 2024

Elevator was a bit finicky at times to activate with the room key card

Great location. Friendly staff. New modern decor. Comfortable bed. Terrace with waterfall feature was a great place to relax. Salt water pool.

Stayed in July 2024

The staff are always so polite and kind, and the rooms are always clean and comfortable. One of my favourite places to stay.

Stayed in July 2024

No water in the fridge, I wasn’t able to modify my reservation to add the breakfast so it cost us very expensive to have the buffet, room being already very expensive. No sheets on top of bed except the duvet cover Did not like the renovated room.

Love you his hotel, especially the restaurant and its staff.

Stayed in July 2024

The pool area wasn’t well ventilated. When we walked in you could really smell the chlorine and was hurting the eyes. We had to leave early because my youngest was having a hard time to breathe. Also our upstairs neighbour decided was good ideal to let you kids run across the room for a few hours in the early hours of the morning. We called to complain about it and not sure if they got told but it didn’t stop. No respect for quit hours.

The location was great. Easy to get to. It was clean and comfortable. The room was a decent size. I loved the walk in shower but bathroom door didn’t lock. The restaurant on main floor was good.

Stayed in July 2024

breakfast was limited but on the positive side it was not expensive ... staff where great

room was clean and nice . it looks like it was renovated

Stayed in June 2024

Nothing

Everything about the food was good

Stayed in July 2024

Used for one night after mammoth day at Canada wonderland. Very clean and good quality as you would expect with a Novotel. Restaurant was good - all happy with the food and the breakfast the next day.

Stayed in July 2024

Honestly, there wasn't anything I didn't like. My kids and I had a great time during our stay and we will definitely go back there again. The hotel ambience was great. I wish we stayed there a lot enjoying that but we were out a lot.

The room was amazing and the beds were very comfortable. I enjoyed the lighting and the various seating options available in the room. There was a mini fridge, microwave and coffee maker which made things even better.

Stayed in July 2024

Bed not very comfortable. Water pressure low though improved after I mentioned to front desk.

Good breakfast. Location close to family.

Stayed in July 2024

Price can be a bit steep depending on the day you booked

Great vantage point to Niagra Falls. Just adjacent the vaughan mills.

Stayed in June 2024

The location was a bit far away from the subway, but that was my choice. so nothing can be said there.

The staff was super friendly and accomodating

Stayed in May 2024

The shower doesnt strain water and it goes every where in the bathroom Its a safety risk and there was water everywhere

The staff are very friendly

Stayed in May 2024

N/A

Stayed in March 2024

The bathroom doors where terrible and the included breakfast was good but not enough options, if I was to stay again I would not bother adding the breakfast and save my extra cash to dine out instead

Great location, spacious rooms and friendly staff

Stayed in April 2024

Noise from fridge and fan

Delivered on expectations

Stayed in March 2024

Even though I made a reservation almost a month ago, I still got a room with a bathroom with accommodation for disability. I was told there were no more rooms available. The pillows were not very comfy, and the had to ask for soap, shampoo, conditioner refills (we were 2 people, and got only one item of each). Breakfast was good, but I'm more a buffet person, so the a la carte menu was ok. Sayim, the person who served us breakfast on Monday was in a rush, completely out of patience, he seemed to be forced to smile, almost took the menus away from us when we ordered. We just wanted to finish breakfast that day and just go.

The room was very comfortable. Both the room and the place overall were very clean, breakfast was good, and the staff was courteous and professional. It is not my first time at Novotel, I love the location and the fact that breakfast is included. Joby was our server Saturday and Sunday, and I have one word to describe his service: Outstanding! He was so courteous, attentive, always with a smile, and flexible with our requests. And we were happy to see that there were some renovations going on, meaning that the hotel will probably have a great makeover.

Stayed in February 2024

Carpets arent clean

location but hotel needs more TLC

Stayed in March 2024

Distance from our destination. Picked hotel because of price

all good

Stayed in February 2024

Under reno's currently which is makign the rooms a little sparce. Will be better once they are done.

Staff are great.

Stayed in February 2024