Beautiful hotel with clean spacious rooms. Excellent customer service . Comfortable beds and amazing food.

Stayed in September 2024

Beautiful lodge, just far enough outside of the main Whistler village to feel peaceful. Shuttle service to the village is very convenient. Nita Lake is quiet and serene. Loved the canoeing, cycling, and great food options. Excellent place to stay! Even better experience than other 5 star hotels in Whistler.

Stayed in September 2024

Everything

Stayed in September 2024

We loved staying on this lake, so beautiful. Loved having bikes, canoes, and paddle boating right there and are included with the room rental. There are walking and bike paths right at the hotel that go all around Whistler! Big underground parking, but $35 a day. But you can leave your car there and save on parking in town as they have a free shuttle that runs all day. Rooms were clean and updated. The beds were comfortable. Big lounge area with a bar and 2 restaurants to choose from.

Stayed in September 2024

Nothing to comment

Everything was set up for a perfect experience: activities, breakfast, restaurant, parking… the location by the lake.

Stayed in August 2024

Great location. Friendly professional staff. Spa was great.

Stayed in August 2024

The way they run the seating in the restaurants is inefficient and never seen before. Even though many tables are free, guests are being asked to take a walk and return at a later moment. Why not explain that the kitchen cannot follow and offer the guests to take a seat and in the meantime have a drink?

The location is amazing (what a view) and the hotel atmosphere is just perfect. The rooms are spacious and cozy.

Stayed in August 2024

The sliding patio doors to the rooms are terrible. We found a ton of mosquitos in our room, and the door would not fully seal. We asked for a tech to come up and fix it, but they came and saw they would need more tools. They never came back until we called again, but the tech was unable to fully get the door to close and seal properly while we were out.

Proximity to Whistler and activities. Free use of the water sport activities and bikes.

Stayed in July 2024

I didn’t see an area to buy snacks & to go sandwiches. Would like a cheaper buffet type breakfast available.

Quieter location below the village. Nice to have a sofa & chair in the room. Enjoyed the lake view, trails and heated bathroom floor.

Stayed in August 2024

The parking costs were not clear when booking through Booking.com.

Excellent bed and bedding, excellent location with direct access to lake.

Stayed in August 2024

Nothing

Great lakeside location and view. Had a great pedi in the spa, dinner in the bar and restaurant. Loved the free bike hire to cycle around the lakes and to Whistler.

Stayed in July 2024

Nothing

We loved everything about this hotel. The setting is gorgeous and the rooms are large. Our family of 3 had plenty of space. The staff was kind and helpful. We had everything we needed and wanted.

Stayed in August 2024

We went to the bar to buy a drink before dinner and were ushered back and were asked to wait to be seated by staff. We were shortly seated and given a drinks menu but it was all rather odd. We couldn’t sit on any of the soft chairs which were free at the time, obviously they were expecting other guests, and it all felt rather formal and not what we expected from this lovely hotel which was otherwise fantastic. Soon after being served drinks, there was a power cut, meaning no food was available and we had to take the shuttle bus into the village at the last minute. Whistler was exceedingly busy and there were queues for every restaurant. We had driven for 7 hours and were exhausted, so this was the last thing we needed. The generator had failed and the hotel was in darkness until 11pm so we couldn’t even have a shower. Perhaps a gesture of good will from the hotel would have been appropriate.

Lovely staff, beautiful lake with complementary canoeing, and a free shuttle bus into the village. Food was superb, nothing too much trouble.

Stayed in July 2024

Excellent stay, the best we had in Whistler. Large, spacious room, comfortable bed, access to book kayaks on the lake. The gym is shared with the local fitness company, but equipment is tbh far the best I’ve seen at any hotel- think F45 grade. The location is beautiful, and the shuttle bus to and from town is very convenient too. Make sure you stop in to get dinner next door at Red Door Bistro too. Would happily come back again.

Stayed in July 2024

Lobby was very dark

Beautiful location, great amenities

Stayed in June 2024

The pool is very small and not well maintained. Additionally, the hot tub water was lukewarm. It would have been nice if the pool was a real pool and if it was cleaned in the morning.

We liked the staff, the room, the location and the cleanliness. The bikes and paddleboards were amazing to have.

Stayed in July 2024

Great location and wonderful staff

Stayed in July 2024

Not flexible with discharge time we couldn't get time for brunch so we asked if we could check out at 11:30 they didn't accept that and insisted to check out from 4 rooms although I explained that kids just needed to use a room quickly and the bathroom after the breakfast but they didn't accommodate that which is unusual most hotels even in busy seasons accommodate 30 mins delay in check out

The Hotel is Great rooms are soo big and comfortable

Stayed in June 2024

Everything

Absolutely excellent room accommodation service food everything lovely

Stayed in July 2024

The location on Nita Lake wad beautiful. The hotel is excellent with very nice rooms and extra amenities. Being able to use the paddle boards, kayaks and bikes at no extra charge was wonderful.

Stayed in July 2024

Limited menu items on the Den menu.

Quiet, beautiful location away from Whistler Village frenzy but with a very good shuttle to take you there. Clean quiet spacious room. rooms. Very nice staff.

Stayed in July 2024

- the 3rd sofa bed was uncomfortable - unfortunate to pay parking on top

- free bikes/kayaks etc and the Den restaurant

Stayed in June 2024

The bar service was slow on 2 consecutive evenings

Fabulous location

Stayed in July 2024

Bed a bit too hard but large

Large studio room with good sitting area and balcony Amazing large bath Location in the creek great

Stayed in June 2024