16 rue Mont-Carmel, G1R 4A3 Quebec City, Canada
#93 of 107 hotels in Quebec City
Guests' ChoiceBased on 288 hotel reviews
7.0Cleanliness
7.5
Comfort
7.5
Location
9.3
Facilities
6.8
Staff
7.7
Value for money
6.9
Free WiFi
7.8
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End of dialog contentReviewed: 26 June 2024
Patricia
United StatesThe bathroom fixtures are worn out.
Excellent location!
Stayed in June 2024
Reviewed: 17 June 2024
Olwen
United StatesThe soap dispenser in the shower didn't work, but it was no big deal; we just bought a soap bar and used that. Really no complaints.
The location of this hotel is truly excellent! It's close to the main street where there are lots of restaurants and stores, and right next to the famous Frontenac. We had a view of the park outside our window. The room was comfortable and clean. Really good value.
Stayed in June 2024
Reviewed: 21 May 2024
Arlene
CanadaThe shower was small but in good working order.
Location was awesome - in the heart of Old Quebec City, just behind the Chateau Frontenac. Restaurants, shopping and other attractions within easy walking distance.
Stayed in May 2024
Reviewed: 25 February 2024
Teresa
Canadathe hotel reception was virtual. if we had a problem, there was no one to help us. There was a leak in the room reported to the hotel, but no one took action and the room was not even clean and tidy. the guest feels completely unsafe and without assistance.
Excellent location
Stayed in February 2024
Reviewed: 16 February 2024
Jessica
CanadaBathroom a little small
Location Staff Room as described Quiet
Stayed in February 2024
Reviewed: 14 February 2024
Beomjun
CanadaThere was a coffee machine, but not provided drinking water.
Good location
Stayed in February 2024
Reviewed: 7 January 2024
Michelle
United StatesWe might have liked a bit more communication from staff. Also our coffee machine didn’t work properly. Would have been nice to have a hair dryer only because the temperature outside was so cold.
The location of this hotel is perfect. Walkable to all the major tourist sites. It was definitely no-frills but clean and had what we needed.
Stayed in January 2024
Reviewed: 31 December 2023
Barbara
United StatesWonderful location for the Christmas markets and old Quebec City.
Stayed in December 2023
Reviewed: 29 December 2023
Lydia
PhilippinesNo elevator to steep staircase, neighbor below our room complained about leak from our bathroom, property not responsive to messages,, bathrooms are old
Location, coffee, pillows
Stayed in December 2023
Reviewed: 31 October 2023
Chih
CanadaLocation is perfect.
Stayed in October 2023
Reviewed: 26 October 2023
George
United StatesNot much
Location
Stayed in September 2023
Reviewed: 16 October 2023
Patti
CanadaRoom was very small
The location was perfect, so close to walking everywhere
Stayed in October 2023
Reviewed: 16 October 2023
Nety
IndonesiaRoom too small. No lift for heavy suitcases.
Great location.
Stayed in October 2023
Reviewed: 20 September 2023
Therese
IrelandExactly as expected
Outstanding location.
Stayed in September 2023
Reviewed: 1 September 2023
Kaitlin
CanadaWe chose the small room with the full bed, the room was small as expected but it was a very tight space to squeeze around the bed to get to the washroom for my husband who's a big guy.
Location was excellent! Right downtown, just a few minutes walk to the boardwalk and tons of shops and sights downtown
Stayed in August 2023
Reviewed: 23 August 2023
Catherine
CanadaCarrying all our heavy baggages up the stairs going to 3rd floor.
The location was right in the middle of everything you need.
Stayed in August 2023
Reviewed: 13 August 2023
Kayla
United StatesWindow in room was broken, no housekeepers came to the room during our stay
Location
Stayed in August 2023
Reviewed: 22 July 2023
Larry
CanadaInfo in the room said put used towels in the shower and they would be replaced. Did not happen, had to bring used towels to the front desk for an exchange. Garbage pail in the bathroom was right full at departure. Shower was so small!
There was no breakfast or room cleaning. For almost $300 per night you could expect more.
Stayed in July 2023
Reviewed: 27 June 2023
Paulette
CanadaVery small.
Location. Price
Stayed in May 2023
Reviewed: 10 June 2023
Gillian
CanadaDumpster located outside the window
Great location Very quiet Pleasant staff
Stayed in June 2023
Reviewed: 5 June 2023
Mary
CanadaHotel room was abit worn, decor on wall broken.
Friendly & helpful staff. Great location
Stayed in June 2023
Reviewed: 7 May 2023
Harley
CanadaThe room was not that clean and couple towels in the bathroom had stains. Also think twice before taking the small room, it's VERY SMALL, but for us it was ok because we only stayed one night. Also the TV was super old (not a smart tv) and had mostly french channels so we weren't able to watch anything at night/in the morning.Overall our stay was good but I only added these information for future travelers.
Staff were really nice and we were lucky to be able to check-in one hour early because the weather was terrible. Otherwise they have a nice room by the reception where you can rest, have water, coffee etc. Our room was smaller than I thought but the bed was comfy. Bathroom was supplied with shampoos and lotions. Also the location of this hotel is great even if you have to walk uphills to get there.
Stayed in May 2023
Reviewed: 1 May 2023
Neil
CanadaThe shower stall was a little small, but given the location, it was worth it!
Excellent location, and very friendly staff.
Stayed in April 2023
Reviewed: 12 April 2023
Laurianne
CanadaExtremely small! Did not expect to have trouble moving around. No space whatsoever. Not like the photos we saw.
Location was great.
Stayed in April 2023
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