Couldn't control the coolness of the room. The restaurant was SO expensive , but great service and food

Great views Very comfortable Great service

Stayed in September 2024

Booked diner at Morton’s Grill, advertised as falls view, all we had a view of was the fir trees obstructing the view of the falls. 300 pounds sterling for 2 with no starter or pudding, way overpriced without the view.

Falls view room which as advertised had a spectacular view.

Stayed in September 2024

During our recent stay, we observed that the hotel's interior required significant refurbishment. We experienced several inconveniences, including a leaking bathroom roof in our initial room, necessitating a room change. Unfortunately, the replacement room also developed a leak on our final day. Additionally, the beds were excessively soft, preventing us from finding a comfortable sleeping position. It is worth noting that all rooms were equipped with only two queen-sized beds, and no king-sized beds were available.

The hotel's location and view are its primary selling points.

Stayed in September 2024

Parking could be more convenient and is expensive, but that is typical for the area.

Location and view were excellent. All staff we encountered were very helpful. Breakfast buffet was extensive and very good.

Stayed in September 2024

Great view and everything walking distance

Stayed in September 2024

Restaurant was ok. Don’t know if it’s me but every morning we would come into a large dining area with only a few people there and were always seated very close to another table. My wife and I would look at each other and were at a loss as to why this was done. Even for dinner at the Morton’s Steak house the same was done. I personally feel it’s nice not to be on top of another table of diners when I go out to eat. Especially if there is plenty of space. The Morton’s Steak House was ridiculously expensive and they “butchered” our dinner.

Great location across from the Falls. Room was very nice. Good space and clean

Stayed in September 2024

Parking

Location and staff

Stayed in September 2024

The bed needs to be replaced - when two people are in it, it sags to the middle. Need more towel racks.

Breakfast was very, very good.

Stayed in September 2024

No safe in the room.

The view of the falls was awesome, the fact that you didn't have to leave to go to a restaurant. There's even a Starbucks there. The Spa was great. The room was comfortable

Stayed in September 2024

No snacks available after the hours of the gift shop closing, bars, not open all the time there should be food available at all times or cocktails

Clean and close to concert venue

Stayed in September 2024

windows did not open and of course the spray spotted them

we got a falls view room and it delivered

Stayed in September 2024

view over the falls

Stayed in September 2024

Cost in Canada is way too much

Great view, nice room

Stayed in September 2024

The room with the falls view is more than we expected.

Stayed in September 2024

Made reservation esy ahead of the trip. Got stuck on the 6th floor No view of the Falls. I was told that the hotel was overbooked. 🤨

Location.

Stayed in June 2024

The room was a bit dated with a few defects, one of the sockets wasn't fully attached to the wall and the window was missing a handle crank so it couldn't be used. We'd also paid extra for a high room to see the falls but the room only being on the 7th floor meant some of the trees partially covered the view. I'd put in a special request to be put on the highest floor possible for the best view. We were still able to enjoy the falls though, especially at night when it's lit up.

The staff were lovely and the restaurant serves some of the best food we've ever had, even if it is a bit pricey I would say Mortons is worth a try. The room was very spacious and had two very comfortable double beds. Breakfast in the morning was also amazing and I would definitely recommend the buffet breakfast.

Stayed in July 2024

The hallway to our room was uncomfortably hot and the hallway floors weren't vacuumed since we got there.

Loved the view from our hotel window. The hotel was good for kids. Loved our housekeeper, Marie. Also, we were very happy with the gentleman at the front desk who was able to add an additional night to our stay and gave us the same room rate for Labor Day weekend.

Stayed in August 2024

We had to get on The Incline Railway to go down to the side of waterfalls. It was convenient but it cost money every time.

The view from the room was breathtaking!

Stayed in August 2024

Everything was great

The view of the falls was amazing ! We stayed on the 9th floor Room 912

Stayed in August 2024

The view

Stayed in August 2024

The room was dated. One mirror for the whole room and absence of floor length mirror. Families need more than the bathroom sink mirror to get ready. Room.service food was mediocre at best.

Walking distance to many tourist sites and eateries.

Stayed in August 2024

The self-parking lot was far and the process for checking in/parking was very unclear. More detailed instructions on how to obtain a parking permit and where to park would have been helpful prior to arriving at the hotel.

Great location, helpful staff and a comfortable room.

Stayed in August 2024

1. Booking.com advertised that all rooms had a river view, but it turned out that a river view wasn't the same as a falls view. The problem is that it could be easily misunderstood that a river view is actually a falls view. I had to upgrade and pay more. 2. System is weird. It keeps charging, then Credit card company sends text message about it. I don't know why it has to be that way. The reason I heard from people at front desk was the hotel system old (outdated).

Breakfast was very good.

Stayed in August 2024

I paid for a superior view room the first night and it wasn’t available. They comped us breakfast but the room we got was tired looking. The breakfast is not worth the money. Glad we didn’t have to pay.

The housekeeper was awesome!

Stayed in August 2024