3762 Lakeshore Road, V1W 3L4 Kelowna, Canada
#12 of 29 hotels in Kelowna
Guests' ChoiceBased on 272 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.4
Staff
8.8
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 20 September 2024
Nanfeng
CanadaLake view is pretty good ! close to the park. Very beautiful location. That's all.
Stayed in September 2024
Reviewed: 15 September 2024
Sue
United KingdomA bit noisy when trying to get to sleep.Had to wait an hour for our meal as our order had vanished! Very apologetic though.
On the lake with 2 outdoor pools and hot tubs. Great food in both restaurants.
Stayed in September 2024
Reviewed: 12 September 2024
Mhairi
United KingdomFurniture was in poorer state than you would expect for the price. Dirty and stained arms on chairs and sofa and even a ripped/holey chair cushion. This was poor given price paid and as a used area on our stay, spoilt it overall for us. Outside, we only had a single chair at patio table. Attention to detail was lacking.
Clean. Well appointed with own washer and dryer. Large rooms and spotlessly clean bathrooms. Staff were lovely.
Stayed in September 2024
Reviewed: 20 August 2024
Andrea
CanadaThe restaurant service was lacking
Stayed in August 2024
Reviewed: 7 August 2024
Ashok
United StatesOld
Great location and spacious
Stayed in August 2024
Reviewed: 4 August 2024
Gina
CanadaRestaurant meals are extremely overpriced with small portions, didn't receive daily housekeeping service, daily resort fee added on final bill, which seems like greed, front desk staff did not go the extra mile as I would expect of such a fancy resort, no microwave in room.
Great location, awesome marina, very comfortable beds, close to beaches, beautiful decor.
Stayed in August 2024
Reviewed: 8 July 2024
Elaine
CanadaLocation was great. A bit expensive but lots of amenities
Stayed in July 2024
Reviewed: 3 June 2024
Ludovica
ItalyRoom was really nice. Location as well was perfect.
Stayed in May 2024
Reviewed: 21 May 2024
Peet
CanadaVery accommodating for early check in. Beautiful view.
Stayed in May 2024
Reviewed: 19 April 2024
Rhonda
CanadaBuilding where the pool is didn’t require a room key to enter. It felt so isolated in there that I didn’t feel safe using the pool alone. I imagine it feels different during the busy summer months, but we didn’t end up using any of the amenities.
Nice room. Comfy bed. Loved the terry cloth robes. All of the staff we encountered were lovely and helpful during our stay.
Stayed in April 2024
Reviewed: 13 April 2024
Sally
United KingdomThe sofa bed was really uncomfortable, you could feel all the springs!
A great hotel with all the facilities we wanted, staff were really helpful too.
Stayed in March 2024
Reviewed: 3 April 2024
Xun
CanadaA little bit old. The coffee machine is useless
Clean. Nice staff
Stayed in March 2024
Reviewed: 18 March 2024
Margaret
CanadaHallways were dirty and tired looking.
Great location, room is spacious and clean.
Stayed in March 2024
Reviewed: 20 February 2024
Kuok
CanadaThe indoor pool is a bit not well maintained.
Lakeview room is nice and spacious.
Stayed in February 2024
Reviewed: 6 February 2024
Harri
CanadaKitchen had a lack of knives and no steak knives
View. Comfy beds. size of suite was great. Nice big bathtub
Stayed in January 2024
Reviewed: 1 December 2023
Johanna
CanadaMy room could have used a refresh - bed skirts were frayed with threads hanging off. Shower head needs replacing. Music in dining room was too electronic and loud. Maybe some softer sounds?
Service was excellent Meal was delicious Location was perfect Bed was comfortable
Stayed in November 2023
Reviewed: 26 November 2023
Symes
United KingdomVery disappointed with our evening meal at Maestros restaurant. Lamb shank was undercooked and Ossobuco was swimming in polenta. Service was poor, eg waitress fussily pouring wine too often, and removing a plate before it was finished. Overpriced and a disappointing end to our stay.
Comfortable room - very spacious and enjoyed the lake view Swimming pool, hot tub and sauna all very good. Reception staff very helpful.
Stayed in November 2023
Reviewed: 4 November 2023
Jason
CanadaYou had to walk over to Eldorado to use an indoor pool. The restaurant was hardly ever open
The staff
Stayed in October 2023
Reviewed: 13 October 2023
Knud
CanadaRoom layout with vanity outside a tiny bath. Floor: heavy feet from above. No breakfast in building but up at Eldorado. No microwave to just heat water. What is up with the stained and worn carpet in the hallways?
Location, beds, service, tidy and clean room, courteous staff.
Stayed in October 2023
Reviewed: 3 October 2023
Pamela
CanadaMy only complaint was the size of the bathroom, my husband is disabled and it was extremely difficult for him to use the bathroom, and even for someone who is not disabled it is extremely tight, to get around the door and shut it. The only accessible rooms they have is with one queen bed which would not give enough room.
Where it was situated, right in the lake, excellent restaurants on site.
Stayed in September 2023
Reviewed: 11 September 2023
Sheena
CanadaBreakfast at the restaurant ended at 10am, the only choice was buffet after that. Very overpriced!
Beautiful hotel, friendly staff, great service.
Stayed in August 2023
Reviewed: 6 September 2023
Matrix
CanadaI requested for à connecting room but we didn’t get it.
Location, comfortable beds and the amenities.
Stayed in September 2023
Reviewed: 13 August 2023
Donabella
CanadaThat dogs aren’t allowed on the boardwalk and the beach.
That it’s a villa and right in front of the lake.
Stayed in August 2023
Reviewed: 10 August 2023
Mutasim
CanadaThe restaurant menu prices were a little high.
The facilities were good, a nice swimming pool, a car park was available and the staff were supportive.
Stayed in August 2023
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