117 Evergreen Avenue, T0K 2M0 Waterton Park, Canada
#1 of 8 hotels in Waterton Park
Guests' ChoiceBased on 292 hotel reviews
8.9Cleanliness
9.5
Comfort
9.3
Location
9.6
Facilities
9.1
Staff
9.2
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 September 2024
Nicola
United StatesNothing except I was really suprised how the cost of my room jumped $100 from Sunding to Monday. I need to pay more attention when booking through you.
Location. The hotel was lovely
Stayed in September 2024
Reviewed: 22 September 2024
Ellen
United StatesThe staff at the front desk was very pleasant and helpful. We were missing a chair in the room and Lineal (spelling?) got us one immediately. I think he hauled it up there himself. The view from our balcony was great - well worth the extra cost of a Waterview room. Cozy robes were an extra treat. We dined at the hotel restaurant - great food an service.
Stayed in September 2024
Reviewed: 20 September 2024
Elizabeth
United StatesSize. It had everything and was a manageable size.
Stayed in August 2024
Reviewed: 18 September 2024
Sandra
CanadaLocation was exactly as described with lake right out front of our window
Stayed in September 2024
Reviewed: 15 September 2024
Susan
United StatesRestaurant service was very mediocre
Stayed in September 2024
Reviewed: 8 September 2024
Tom
United StatesWould be nice to have water tea station. And need to have more pillow options - the only pillows are quite plump.
Very quiet rooms, great location (and views), and nice on-site dining opportunities.
Stayed in September 2024
Reviewed: 26 August 2024
Danielle
United StatesThe food was good- not bad, just not great either. Kinda pricey for what you get. But I guess all of Waterton was like that. whattya do? It's a tourist town.
The Pub and restaurant staff (Ethen) was incredibly helpful and kind. Not that anyone else wasn't kind he was just the only waiter we happened to get. He was fantastic!
Stayed in August 2024
Reviewed: 11 August 2024
Wein
United StatesGreat location Food And room.
Stayed in August 2024
Reviewed: 4 August 2024
Natalie
CanadaThe pull out sofa bed was so uncomfortable my 15 year old could not sleep in it. It needs to be replaced.
The location is quieter since it’s farther away from the shops. Enjoyed the walking path at the back by Emerald Bay. The room was very clean and the welcome tray of tea and cookies is a very nice touch! Staff were very friendly and helpful. Our breakfast was delicious and the servers were great.
Stayed in July 2024
Reviewed: 2 August 2024
Michael
United StatesDrinking water such as fine bottled water not in rooms. We never trust open glassware . Fine hotels usually offer bottled water
Great location and cozy beautiful room
Stayed in August 2024
Reviewed: 1 August 2024
Jerry
United StatesWhen I’m paying over $500CDN keep the bar open to reasonable hour, especially if 7 people still in Pub when I walked in. And they were in no hurry to depart. Your bartender looked at us and said we are closed. Better service gets better marks on review and what the people see. Do better next time.
Wonderful location and ambiance. Great breakfast!
Stayed in July 2024
Reviewed: 1 August 2024
Jennifer
United StatesGreat Location, Beautiful property, helpful and kind Staff
Stayed in July 2024
Reviewed: 23 July 2024
Chelsea
CanadaI loved the bedroom and living room being separated and the vaulted ceiling.
Stayed in May 2024
Reviewed: 20 July 2024
Eden
United Arab EmiratesReception staff was too busy and you have to wait for sometime to finish calls. Not so welcoming as the guy seems to had so many things to attend to. It was the same for the other guy at the reception on other days…
Location is excellent.
Stayed in June 2024
Reviewed: 17 July 2024
Wendy
CanadaWonderful rooms, great restaurant . The staff in hotel and restaurant were fantastic
Stayed in July 2024
Reviewed: 28 June 2024
Beryl
CanadaThere were no grab bars in the shower
Stayed in June 2024
Reviewed: 28 June 2024
Kathryn
United StatesN/A
Location. Quiet and peaceful!
Stayed in June 2024
Reviewed: 10 June 2024
Neil
CanadaA kettle to boil water would be nice. Although there’s a keurig.
Beautiful view. Lovely rooms Great cookies.
Stayed in June 2024
Reviewed: 1 June 2024
Harry
CanadaNo microwave, not a spacious fridge.
The cookies 🍪, smart tv, and clean room
Stayed in May 2024
Reviewed: 30 May 2024
Pamela
United StatesWe had stayed in the Kilmorey Lodge before but they had remodeled it since the last time we were there . The lodge is just exceptional now. The rooms were very nicely appointed and the restaurant had excellent wait staff and food. We were very happy with our stay.
Stayed in May 2024
Reviewed: 29 May 2024
Leslie
United StatesOur room was on the ground floor by the street which was a little noisy and also did not make me feel safe. We had requested an upper floor but I guess we arrived too late in the day to receive one. Also, we received a handicap room so the shower was walk in. It leaked dangerously!
Great customer service as well as good restaurant food.
Stayed in May 2024
Reviewed: 29 May 2024
Ken
United KingdomNothing to dislike
Loved the location, right on the lakeside. Comfortable and warm reception area. Bar area serving food was excellent. Staff very welcoming. Huge room with a slightly creaky bed. View from the room of the lake. Very comfortable and lovely hotel.
Stayed in May 2024
Reviewed: 27 May 2024
Tora
United KingdomUnderstaffed and a lot of waiting especially as it was a late start for breakfast at 8 am. Due to staffing, we were not offered many coffee replacements.
Location great - lovely view, staff helpful and friendly. Food good when we got it. We were impressed that chef came out to help serve breakfast.
Stayed in May 2024
Reviewed: 24 May 2024
Lucy
United KingdomA member of staff in the restaurant was rude when I asked for the music to be turned down. It was 7 am and no one else eating breakfast. She really upset me. When I asked for our room to be cleaned mid-stay, it was done half heartedly. Not a proper clean.
Large bedroom. Comfy bed. Nice view.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content