361 Queen Street , ON K1R 0C7 Ottawa, Canada
#14 of 56 hotels in Ottawa
Guests' ChoiceBased on 944 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
9.0
Value for money
8.3
Free WiFi
8.9
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End of dialog contentReviewed: 29 June 2024
Lylian
CanadaThere was a gray hair in my bed,i was thinking it had been changed and maybe it's a hair from the staff,but other than that my stay was great:)
The staff was amazing,super friendly and easy to approach! :)
Stayed in June 2024
Reviewed: 25 June 2024
Carencarrasco
CanadaI traveled for the Ottawa marathon and the hotel was in a perfect location. Having a mini kitchen was key to bring my nutrition pre-race. Highly recommended!
Stayed in May 2024
Reviewed: 25 June 2024
Debra
United KingdomWe had the buffet although we were not aware that there was an ala carte menu which would have been nice. Would have liked more choice on hot buffet and overall more continental style options with cheese, cold meats would have made it a better experience. More choice of coffees would have been an added benefit.
The staff were very friendly and recognised us as repeat guests. It was good that decaffeinated coffee and tea was readily available. Pastries and baked goods provided were tasty Dinner in the bar was very good, service excellent and staff super friendly and customer orientated. Hotel room was excellent for someone requiring assistance. The pool and laundry facilities were an added benefit for length of our stay. All the staff could not have done more to assist with our stay.
Stayed in May 2024
Reviewed: 25 June 2024
Bogdan
RomaniaLimited breakfast.
Very spacious suite, overall high quality, great location walking distance from Parliament, 1 min from metro station.
Stayed in June 2024
Reviewed: 23 June 2024
Barbara
CanadaThe fact that there was no lunch in the main room. I felt like there should have been lunch as well
The breakfast was amazing
Stayed in May 2024
Reviewed: 21 June 2024
Philippe
CanadaNo oversized parking
Location
Stayed in June 2024
Reviewed: 19 June 2024
Laurent
IsraelThe mattress too soft One lift out of order during several days
Laundry and dryer very useful Breakfast very good Parking closed Size of the room
Stayed in June 2024
Reviewed: 17 June 2024
Stephen
United KingdomGood location and a nice hotel. Rooms were nice, breakfast was good.
Stayed in June 2024
Reviewed: 15 June 2024
Amin
CanadaStaff, location and breakfast!
Stayed in May 2024
Reviewed: 10 June 2024
Brunoogs
CanadaFriendly staff and comfortable facilities.
Stayed in June 2024
Reviewed: 10 June 2024
Simranjit
CanadaEverything was good
I love the cozy suite and the amenities
Stayed in June 2024
Reviewed: 10 June 2024
Fayyazi
CanadaThe pool was terrible because the water was salty and the area in the pool was not clean. They didn’t put any soap and slippers in room and also they should put at least water in refrigerator but nothing was there.
The breakfast was perfect The all staff were great and friendly. Room was clean and perfect . The location is good too
Stayed in June 2024
Reviewed: 8 June 2024
Ucfmaghous
CanadaReactiveness from front desk to respond to multiple complaints about noisy neighbours (3 calls between 9pm and midnight) for loud adults and kids playing soccer in corridors. Breakfast was better back in 2019: less choice and no more coffee options(latte, cappuccino..)
Size of the room Room amenities Pool and gym Day pass parking
Stayed in June 2024
Reviewed: 8 June 2024
Rachel
CanadaNothing
Walking distance to lots of places
Stayed in May 2024
Reviewed: 8 June 2024
Janine
CanadaSuper friendly staff. Quiet location and good amenities
Stayed in June 2024
Reviewed: 6 June 2024
Raj
Canadanothing as such
the service
Stayed in June 2024
Reviewed: 1 June 2024
Karoline
BrazilThe noise around the hotel. There were a construction going on and it started every day at 7am. This is the only bad review I’d say about the hotel.
Really good apartment and space, super comfortable, clean rooms. Extremely comfortable bed. Great pillows. Very nice breakfast buffet. Although I didn't use the pool area or the gym, I did go there and they are really good. Ohhh and the location: excellent!
Stayed in May 2024
Reviewed: 30 May 2024
Erwin
CanadaNone
It’s downtown located, easy parking area, friendly staff no mater what time you arrive and the room is always available as soon as you arrive.
Stayed in May 2024
Reviewed: 28 May 2024
Perreault
CanadaBreakfast was so-so, Black-out shade let some light through. Parking excessively expensive. Was way cheaper ton park underground near de Mariott and was able to use the electric car charger as long as I needed.
Size of the room. Nice temperature in the room. Staff were very polite and helpful.
Stayed in May 2024
Reviewed: 28 May 2024
Jorge
ColombiaLocation, room space and service are very good. Excellent experience
Stayed in May 2024
Reviewed: 27 May 2024
Miltiadis
CanadaN/A
Location of the hotel to city attractions. The breakfast was great!
Stayed in May 2024
Reviewed: 23 May 2024
Leah
CanadaWhen we check in our room still not clean until we comeback at night.
Places & stuff
Stayed in May 2024
Reviewed: 23 May 2024
Make
Canadastaff occassionally forget to ask if you need coffee or tea before you start your buffet breakfast, well, definitely you can get coffee yourself, but ...
The room is bigger than expected with all facilities and equipments as you stay in a condo suite with microwave, stove, dishwasher, safetybox. And It is pretty much convienent and free to charge your Tesla EV inside the underground parking area, although you have to bring with you a Tesla charging adaptor.
Stayed in May 2024
Reviewed: 21 May 2024
Alpınar
CanadaBreakfast line
Location
Stayed in May 2024
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