419 Banff Avenue, T1L 1A7 Banff, Canada
#14 of 48 hotels in Banff
Guests' ChoiceBased on 1621 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
9.3
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 September 2024
Miguel
BrazilNothing
The location in a just few minutes walk to the rustle and bustle Banff. Bed and pillows good. The front desk were very attentive. There is a small balcony. The breakfast was normal and good.
Stayed in September 2024
Reviewed: 28 September 2024
Virginia
CanadaNothing
Location was a huge factor. We had a great room. The staff was very friendly
Stayed in September 2024
Reviewed: 28 September 2024
Zhi
SingaporeThe pillow can be harder/firmer for us.
The location is great, walkable distance to the shops & eatries yet the Inn is kept serene and away from the crowd. We can park our car in the garage and walk out/take a bus out throughout our stay. Hot water, coffee and tea are provided at lobby. We doesn't have chance to use the swimming pool, sauna and jacuzzi but overall a really pleasant experience for us. The staffs was really helpful and gave us an extra hour check out time when we request it on the morning itself. Oh yes, our 3rd floor accomodation has the best mountain view, we woke up with it everyday.
Stayed in September 2024
Reviewed: 27 September 2024
Alnasir
CanadaEverything was good
Check in was smooth, rooms were good. They let us park after our check out time of 11:00 am to 4:00 pm
Stayed in September 2024
Reviewed: 27 September 2024
Ir
CanadaThe only downside was that we could hear the train during the nights. Otherwise the room was quiet.
Very clean and large room. Lots of ceiling lights in addition to standard bedside table lamps. Beds very comfortable. The towels were soft and fresh. Loved the toiletries with the green tea scent. The staff were extremely helpful especially Elle.
Stayed in September 2024
Reviewed: 25 September 2024
Jessica
United KingdomGreat location, nice clean room
Stayed in September 2024
Reviewed: 24 September 2024
Sarah
United StatesLovely Room
Stayed in September 2024
Reviewed: 22 September 2024
Hilary
Canadabeautiful newly renovated huge rooms, parking downstairs, lovely front desk staff.
Stayed in September 2024
Reviewed: 18 September 2024
Eileen
United StatesLoved everything about the property. Helpful staff, nice room, nice pool!
Stayed in July 2024
Reviewed: 17 September 2024
Marina
United KingdomDue to close for a refurb, and it is certainly looking very tired.
Nice spacious room, comfortable bed, maid service excellent. Great location.
Stayed in September 2024
Reviewed: 17 September 2024
Heather
AustraliaThe cost was high given age and facilities.
Location was excellent
Stayed in September 2024
Reviewed: 15 September 2024
Sksinha
United StatesLocation
Stayed in September 2024
Reviewed: 12 September 2024
Muhammad
CanadaNight time front desk staff is very casual and inconsiderate.
Ideal location.. underground parking.. pool.. two hot tubs.. Day-time front desk staff is very helpful and considerate.
Stayed in September 2024
Reviewed: 1 September 2024
Diana
United StatesNothing. Everything was great
The staff was excellent especially the young man that worked afternoon/early evening. My sister stubbed her toe and he offered her bandaids and when I told him I had wine but didn’t like drinking it out of a paper cup he went and got me a wine glass. Excellent customer service. The hot tub was great also
Stayed in August 2024
Reviewed: 31 August 2024
Abby
CanadaThe pillows for the beds were a bit hard for sleeping. There were also little stairs on the second and third level that we would have preferred be a ramp for suitcases and accessibility. The washroom was quite small in the queen superior room.
Liked the lobby, warm and inviting, and the staff were super nice and very accommodating. Loved the tea and coffee always available in the lobby. The pool/hot tub area very nice view with large windows and very clean! It is in good proximity to the restaurants and shopping, while not being in a super busy spot.
Stayed in August 2024
Reviewed: 31 August 2024
Butts
United StatesThere is nothing negative to say!
Very quaint cabins & bungalows in a beautiful setting. Very clean and comfortable. The grounds are well cared for and the staff friendly.
Stayed in August 2024
Reviewed: 30 August 2024
Sandra
CanadaComfortable beds and helpful staff
Stayed in August 2024
Reviewed: 28 August 2024
Malcolm
United KingdomNo dislikes
Stayed in August 2024
Reviewed: 28 August 2024
Daniel
United StatesCommon areas worn
Super clean hot tubs and pool. Elle at front desk was super helpful.
Stayed in August 2024
Reviewed: 28 August 2024
Catherine
United KingdomWould have been handy to have facilities for breakfast on site, but the restaurant next door did a lovely breakfast and several good cafes within walking distance, so not a big deal.
Staff were so helpful and welcoming.Good location, easy walk to centre. Spotlessly clean and room well equipped with a fridge and microwave and coffee machine, they also supplied a kettle on request. Good facilities pool very nice and well maintained.
Stayed in August 2024
Reviewed: 27 August 2024
Mary
United StatesFelt like the price was high for what it was
Loved the location and free parking garage
Stayed in August 2024
Reviewed: 26 August 2024
William
United StatesIt would be difficult to improve on our experience.
The room was beautiful, the location great. We arrived much later than anticipated so we didn't have an opportunity to enjoy the porch and river view. We didn't use the kitchen but it was very clean. We would stay here again in a heartbeat!
Stayed in July 2024
Reviewed: 23 August 2024
Rose
CanadaPerfect location, clean rooms, awesome view and underground free parking
Stayed in August 2024
Reviewed: 22 August 2024
Amanda
United KingdomBathrrom a little small with the sink located outside the bathroom
Location excellent, laundry facilities a plus, helpful staff, clean and comfortable
Stayed in August 2024
Salzburg, Austria
Athens, Greece
Soultzmatt, France
Apt, France
Warwick, Australia
Hanga Roa, Chile
Mestre, Italy
Ballygunge, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content