Restaurant closed due to renovations.

Hotel was going through renovations so was disappointed that restaurant was closed. The location was exceptional and easy access to tourist attractions and restaurants.

Stayed in August 2024

ubication and the hotel room was comfortable

Stayed in August 2024

We were not aware of the construction until the day before. The lobby was claustrophobic but the staff did a great job. The coffee in the room was not stocked. There was no water in the room. Due to the construction, I didn’t want to impose by asking for coffee or two more towels (two women with long hair need two towels for showering).

The room was comfortable and relatively clean. Great view. The beds are comfortable. The shower had good pressure. The towels were great. The location is perfect. The reception staff and check in process are great.

Stayed in August 2024

That we did not learn about construction and closure of restaurant until 48 hrs before our stay. We did not use the breakfast portion of our package

Location downtown Excellent sound baffle from outside traffic noise and interior construction Immaculate, fresh bedding and bathroom Parking connected to hotel with in and out privileges

Stayed in August 2024

I stayed Fri/Sat night. It's under renovation but this wasn't clear until I had booked. They said renovation was business hours only which I took to mean 9-5 M-F but it was also going all day Sat. Parking was $30/day but should be included at this price. I wouldn't stay again until the renovations are finished

Deluxe King room was great size Excellent location, easy walk to everything

Stayed in August 2024

Room was lacking complete storage space and the desk chair was too short. Still in reno stages. Refrigerator was too small. Coffee maker had no area for plugging in. Look forward to completed renovations.

Great room for view with balcony. Unfortunately could not access balcony. Bed was excellent. Chair for desk was too short for comfortable use. Room reno was not completed but set the tone for future stays.

Stayed in August 2024

The hotel is under renovation, so there are no public spaces and no restaurant. For 40 minutes , we tried ordering breakfast and were not able to get through to room service. Breakfast was included in the price, but the hotel did refund the cost.

The hotel is walking distance to the harbour. We had one of the recently renovated rooms and it was clean and pleasant.

Stayed in August 2024

The hotel was renovating and only advised us 24 hrs before even though we booked months ahead. They also closed their bar and only offered room service. The staff working on the days we were there were not very helpful.

We had a refurbished room which was lovely. The location was close to everything - bars & restaurants and walking distance to sights.

Stayed in August 2024

Sensor light in the closet, comes on if someone gets up in the night. We didn't't figure out how to turn it off. The bathroom door is frosted, it looks nice, but the light from the bathroom shines through and into the main room at night.

Great location! The room was recently renovated and looks great!

Stayed in August 2024

The A/C was not allowing us to bring it lower than 22.5 degrees. We told the staff, they apologized and said they were sending someone to look at it. The following day, someone did try to fix the A/C but it was still not working. The only down side was that it was very hot in the room and we would of like to bring the temperature lower but other than that everything was great.

Our stay was great. The hotel was under construction when we arrived but the staff provided us with a new renovated room which was great. Best location, everything is walking distance or bike distance. Staff was amazing and very friendly. The restaurant was closed during our stay inside but we could order room service and the food was great.

Stayed in August 2024

I wasn’t aware it was fully under construction… or that pets were allowed on all the floors. I didn’t knew the restaurant and pool was closed. Very disappointing.

I liked the location.

Stayed in July 2024

Under construction, but it didn't bother us at all. Parking was $30 a night, in an underground parking garage, do NOT bring a full size truck or SUV if you plan on parking in the garage.

AMAZING location. We were upgraded to a King suite overlooking the city. Beautiful. Walking distance to lots of places, and in a very central location.

Stayed in June 2024

Reno’s were very noisy and I had requested renovated room which wasn’t available.

Great location

Stayed in June 2024

No closet not enough coffee

Location balcony

Stayed in June 2024

booked because of the location

Stayed in February 2024

Construction

Cleanliness, helpful staff, and very cheerful breakfast waitress.

Stayed in December 2023

The bathroom floor was dirty, also underground parking which was $30 per night

Convenient location

Stayed in September 2023

Room was tired….needs updating….bathroom was worn down. We had an adjoining room, and on the first night, there was a woman in labour next door. She was in great discomfort, and groaned every hour or so throughout the night (we didn’t know her condition). Knowing there was a pregnant woman next door in labour, we should not have been put in the adjoining room…I could see the light under the door, and the sounds kept us awake all night. We spoke to the front desk the next morning and she said that we could move rooms if they didn’t check out. She explained that the woman was pregnant and waiting to go to the hospital. Knowing that, we should have been offered another room. They did check out that day, so we kept the room for the second night.

Location was excellent. Parking was convenient.

Stayed in August 2023

The room was large and spacious though a bit outdated. You could tell the bathroom, though big, was well enjoyed by many others, though I know they are at the beginning of their transformation after being acquired by another hotel company so the updates will be well warranted.

Central location was great for walking, we are craft beer lovers so it was perfect as we were beside a craft brewery. Parking was central and easy to access and the room was very spacious though a bit noisy as we were right beside the stairwell and the doors are thin.

Stayed in July 2023

I know graduation is high season for hotels but $500 for that shabby room and a run down hotel is highway robbery

Location. Only. Oh and secure parking

Stayed in June 2023

Prime location

Stayed in July 2023

The bed was very uncomfortable and springy ,and there wasn’t even a mattress pad to disguise it better. although, I will say that the blankets , pillows and duvet were very nice. There were 3 ice machines (3 different floors)and only one of them worked (that can not be blamed on renovations) There were lots of things that were in need of upgrades, replacement….I do realize that the hotel is supposed to be “under renovation” but it felt a little more like we were staying at a motel instead of a four points.

Our room was very clean. LOCATION AND VIEW!

Stayed in July 2023

The parking is tight and expensive.

This location is perfect for us to enjoy downtown Kingston.

Stayed in June 2023

Breakfast was great!! Great location.

Stayed in June 2023