We received the wrong bill from other room, the reception lady was not very attentive. We even had to return to the hotel to clarify the situation. Quite troublesome to watch movies, either you pay for it 20 bucks per movie or spend half an hour connecting own devices to the TV to stream.

It is great location, the service is very good. Staff is friendly and welcoming. We celebrated our special anniversary and hotel staff made everything possible to make our day special! The grill restaurant is outstanding, we got great dining experience! I will definitely come back!

Stayed in September 2024

The hot tub jets were not working in one of the hot tubs and there was a lot of floating debris. Perhaps could use a clean a but more often.

Our room was very comfortable. The service throughout the hotel was very responsive and extremely friendly. The gold lounge was a delight and the food was exceptional.

Stayed in September 2024

For the price I paid, I would have appreciated better toilet tissue. I had to use about 3 times what would be normal because it was so flimsy. Also, a new recipe for the nachos. Most of the meals I ate on-site were really good (although expensive for my taste), but the nachos could use some work. All of our meals (except nachos) were good, but just too much food. Maybe cut back on the portions & charge less. None of our group could eat everything we were served, & it's so sad to waste so much food.

Staff was wonderful! Everyone, from front desk to restaurant to housekeeping, etc were great! Jonathon (concierge) was especially helpful to me & my friend with activities at the hotel & the area. But, everyone was really exceptional.

Stayed in September 2024

No issues.

Great location,Well staffed,All amenities very easy to navigate

Stayed in September 2024

It’s next to perfect so there’s nothing to complain about.

Customer service was exceptional.

Stayed in September 2024

Very nice!

Stayed in August 2024

Loved every minute. Comfy and friendly. Would like to return :)

Stayed in August 2024

Proximity to trails and village centres

Stayed in August 2024

rain

Awesome place

Stayed in August 2024

Car parking is an extra

Ideally located within walking distance of the village centre and cable car. Immaculate hotel with very good facilities. Bedroom was very generous with stunning view

Stayed in August 2024

It can get really loud, even in the evening or early morning, as the pool is right in front of the rooms and does not close!

Very nice room and great location.

Stayed in August 2024

Couldn’t access wifi with information needed

Room is Clean and spacious, hot tub and pool running untill 11pm

Stayed in August 2024

Great location. Wonderful amenities. Staff so helpful. Beautiful and comfortable rooms.

Stayed in August 2024

Nothing at all!

We absolutely loved our stay at the hotel and would highly recommend to anyone who enjoys luxury treatment: from the valet, to the service desk, to the pool boys, to the manager,... all of the staff were exceptionally friendly and helpful! We got some extra treats to make up for a mistake with our breakfast order, the staff went above and beyond to make things right! Our room was very large and equipped with everything we needed and wanted. Pool area was big enough so you could relax in peace and not be disturbed by other guests. We'd love to come back next time we visit Whistler.

Stayed in May 2024

Nothing

Simply superb

Stayed in August 2024

Beds to soft ( but that’s a personal choice)

Lovely settings Clean Staff attentive

Stayed in August 2024

Not applicable

Location was unparalleled. Gold level services included personalized concierge and complimentary breakfast which was out of this world delicious and carefully prepared. The pools and hot tubs were fantastic with awesome mountains surrounding you.

Stayed in July 2024

View and decor

Stayed in July 2024

Beautifully decorated , quiet and comfortable

Stayed in June 2024

The hotel parking is quite far from the hotel, and they do have closer parking available, but it is insanely expensive at $40 per night. Furthermore, the room service breakfast is much more expensive than dining in the restaurant. Also, we encountered an issue with using the fridge to store our wine. They have an electronic counter that automatically charges your account whenever something is removed from the fridge. We had to prove we did not consume our returned bottles while storing our bottles, as many erroneous charges came on the account. Also, Wifi did not work in the room, and they were unsure why; we did not bother since we had our phones and internet with us. Additionally, while restaurants are available, the prices are eye-watering, so it is advisable to budget at least $150-200 for dinner for two. For the same amount of money we paid for two nights, you could spend three nights at a top hotel in Las Vegas, including airfare; that's how expensive a Whistler resort is. If you are not set on staying at the Whistler Resort, other more affordable options may offer better value for your money. One touch I would add is that there was lack of vegetables in the breakfast buffet, its mostly meats.

I had a fantastic experience. The staff was super friendly from the moment we arrived and made us feel right at home. The location is perfect, nestled close to a beautiful forest, providing a serene and comfortable atmosphere. One of the highlights of our stay was the incredibly comfortable mattress – we slept like babies every night! We also appreciated the extended pool hours, which allowed us to enjoy a relaxing swim at our convenience. The pool and sauna facilities were top-notch and added a touch of luxury to our stay. Breakfast each morning was a treat with a delicious variety of options that satisfied all our cravings. The live music in the evening created a wonderful ambiance and made our dining experiences even more enjoyable. The hotel also boasts a great selection of restaurants, each offering a unique and delectable menu. Overall, it was a very nice place that exceeded all our expectations. We can't wait to return for another visit!

Stayed in June 2024

Large numbers of guests (admittedly a holiday weekend) and some of the lobby furnishings were a little worn and tired.

Beautiful room, property location, amenities and most of all, the incredible hospitality/service of ALL the staff.

Stayed in July 2024

Inconsistent timing of housekeeping. Would be useful to have a "Please make up my room" sign when we are going out. Portobello restaurant makes very disappointing drip coffee. The Nespresso coffee in the room is a lot better.

Shuttle bus to Whistler Village every 15 to 20 mins is very convenient. Friendly and helpful staff. Short walk to Blackcomb Gondola and Ascent Trail.

Stayed in June 2024

Nothing. We didn’t mind the short walk to the village centre but others may not (There is a hotel shuttle that comes every 15 mins).

All of facilities including pickleball, gym, yoga (Leah) and pool. Guest services and concierge were all very helpful. Joanne gave us some great tips on activities.

Stayed in June 2024

All staff members were very pleasant and met all of our needs. Very attentive. Beautiful hotel.

Stayed in June 2024