Nothing

Beautiful as one would expect from a Fairmont. We celebrated our 35th wedding anniversary here and the staff were lovely at every stage of the stay and made it a most memorable trip for us. Would love to go back.

Stayed in October 2024

N/A

The hotel was in a great location, and the hotel was massive and extremely impressive to look at. The room was really well designed and the facilities throughout the hotel were very good, we especially liked to chill out in the outdoor heated jacuzzi after a long day walking.

Stayed in October 2024

Excellent lunch with a spectacular view

Stayed in September 2024

Superb location and fabulous luxury feel.

Stayed in October 2024

Could not connect my device to tv for streaming. Tried for an hour and gave up. Called maintenance the next day and after 3 visits they were able to get it working but would not tell me what the problem was when I asked the tech.

Very relaxed atmosphere combined with the all encompassing services and pleasant, helpful staff, was great.

Stayed in October 2024

Buffet breakfast was cancelled on our last day! Gutted as this famous breakfast was the reason we booked the hotel!

Amazing staff and facilities especially the swimming pool and buffet breakfast, made a fantastic effort for our honeymoon which was really appreciated. Location really good in the village and a free shuttle too. Concierge are amazing

Stayed in September 2024

We had a wonderful stay at the hotel. Great services. Great rooms. Everything was amazing

Stayed in September 2024

Im an exceptional location with everything you could ask for! Staff were eager to please & our room was very comfortable

Stayed in September 2024

Everything

Stayed in September 2024

We could only stay one night

We upgraded to a front room and were able to check in early. The room felt so comfortable and exceptionally well appointed as was the bathroom with separate shower and bath. Fabulous facilities and surrounds.

Stayed in September 2024

We received the wrong bill from other room, the reception lady was not very attentive. We even had to return to the hotel to clarify the situation. Quite troublesome to watch movies, either you pay for it 20 bucks per movie or spend half an hour connecting own devices to the TV to stream.

It is great location, the service is very good. Staff is friendly and welcoming. We celebrated our special anniversary and hotel staff made everything possible to make our day special! The grill restaurant is outstanding, we got great dining experience! I will definitely come back!

Stayed in September 2024

The hot tub jets were not working in one of the hot tubs and there was a lot of floating debris. Perhaps could use a clean a but more often.

Our room was very comfortable. The service throughout the hotel was very responsive and extremely friendly. The gold lounge was a delight and the food was exceptional.

Stayed in September 2024

For the price I paid, I would have appreciated better toilet tissue. I had to use about 3 times what would be normal because it was so flimsy. Also, a new recipe for the nachos. Most of the meals I ate on-site were really good (although expensive for my taste), but the nachos could use some work. All of our meals (except nachos) were good, but just too much food. Maybe cut back on the portions & charge less. None of our group could eat everything we were served, & it's so sad to waste so much food.

Staff was wonderful! Everyone, from front desk to restaurant to housekeeping, etc were great! Jonathon (concierge) was especially helpful to me & my friend with activities at the hotel & the area. But, everyone was really exceptional.

Stayed in September 2024

No issues.

Great location,Well staffed,All amenities very easy to navigate

Stayed in September 2024

It’s next to perfect so there’s nothing to complain about.

Customer service was exceptional.

Stayed in September 2024

Very nice!

Stayed in August 2024

Loved every minute. Comfy and friendly. Would like to return :)

Stayed in August 2024

Proximity to trails and village centres

Stayed in August 2024

rain

Awesome place

Stayed in August 2024

Car parking is an extra

Ideally located within walking distance of the village centre and cable car. Immaculate hotel with very good facilities. Bedroom was very generous with stunning view

Stayed in August 2024

It can get really loud, even in the evening or early morning, as the pool is right in front of the rooms and does not close!

Very nice room and great location.

Stayed in August 2024

Couldn’t access wifi with information needed

Room is Clean and spacious, hot tub and pool running untill 11pm

Stayed in August 2024

Great location. Wonderful amenities. Staff so helpful. Beautiful and comfortable rooms.

Stayed in August 2024

Nothing at all!

We absolutely loved our stay at the hotel and would highly recommend to anyone who enjoys luxury treatment: from the valet, to the service desk, to the pool boys, to the manager,... all of the staff were exceptionally friendly and helpful! We got some extra treats to make up for a mistake with our breakfast order, the staff went above and beyond to make things right! Our room was very large and equipped with everything we needed and wanted. Pool area was big enough so you could relax in peace and not be disturbed by other guests. We'd love to come back next time we visit Whistler.

Stayed in May 2024