Great location. Awesome views. Car service is very convenient. Extremely friendly and helpful staff. Bar is fantastic!

Stayed in September 2024

None

This was fantastic and the first Fairmont hotel we had stayed at! The service, decor, room, facilities and amenities were impeccable, couldn’t have asked for more. Everything was personalised and the in room dining was one of the best I’ve experienced! Fully worth the price and the bed/pillows were super comfy. Location was excellent, super central. Tea/coffee making facilities in the room were excellent. Would visit again as this is one of my favourites!

Stayed in September 2024

Bed was not good, overly soft, both people rolling into the center. Worst hotel bed in a long time.

Stayed in September 2024

Nothing it was amazing

We liked everything about the property

Stayed in September 2024

We loved the tablet but was a challenge to work and could be be improved. struggled with connecting our device to the TV The lights and curtains didn't work consistently

Great Customer Service Very clean and friendly staff We were upgraded (not sure why) view was amazing Great location We didnt use them but great to know umbrella and driver available

Stayed in September 2024

Nothing. Everything was better than anticipated

The room and location is exceptional

Stayed in August 2024

We asked if we could pay a bit extra for a later check out as the room was available, we were offered a price of can$600 for 4 extra hours. Which is a half day rate apparently. We declined. Small complaint but there aren’t enough hooks to hang towel/robes etc

Massive rooms and huge bathrooms in the king suite. The pool was lovely but the menu was very limited. No coffee!

Stayed in August 2024

We were practically allocated a double room for occupancy with two children. The furnishings were designed for 2 people. There was one coat hook in the bathroom and generally too little storage space for clothes and for four people. For the price, especially as the parents were travelling on business, we would have liked a little more space and separate beds for our teenage children. The service throughout the hotel was unbeatable and wonderful.

Stayed in August 2024

Breakfast is expensive!

Stayed in July 2024

too many kids/families. tablet in room didn't work for all the funtions.

Classy, beautiful clean decor.

Stayed in July 2024

Breakfast options were not great

View was spectacular. Room was very quiet and comfortable.

Stayed in July 2024

Staffs and amenties were wonderful

Stayed in July 2024

Everything

Stayed in July 2024

-- Too bad that there is only one super small window that can be opened for fresh air -- Due to high tech buttons for light, curtains etc, too many small lights influenced the sleep environment -- The desk chair was squeaking which may have been an isolated issue

-- All staff was fantastic to help make the stay absolutely comfortable -- The Botanist (restaurant inside the hotel) was fantastic! We went there 2 days in a row -- The bed was super comfortable and to regulate the AC was easy

Stayed in July 2024

Beautiful property. Excellent location. Staff is wonderful. Worth it to book Fairmont gold

Stayed in July 2024

Nothing

Everything! Clean, beautiful, spacious.

Stayed in July 2024

Wi-Fi should be free for all guests.

The hotel is absolutely perfect, exactly what you would expect from a 5 start hotel.

Stayed in July 2024

AS AN INTERNATIONAL GUEST, I THINK THE FRONT DESK SHOULD SPEAK SLOWLY AND BE PATIENT. WE ARE NOT LOCAL PEOPLE AND CAN'T SPEAK ENGLISH FLUENTLY AS THEY DID.

Stayed in July 2024

Some of the additional services were expensive. For example, the ebike was 380 dollars per hour , and outside, it was only 15 dollars for one hour.

Excellent position, in the middle of the city with access to all areas. Classy hotel with high standards. Very good services and extremely cooperative staff.

Stayed in June 2024

Too cold (too much aircondition) at breakfast (but this is a general problem for us when in Canada or US)

Great staff, very friendly and helpful, consierge organized a great guide for our private sightseeing tour

Stayed in July 2024

on a couple of occasions , room wasn't cleaned until evening time

Stayed in June 2024

Had a great stay. No complaints at all.

Property is gorgeous. Has everything you need in a great location. Wish we could have stayed longer. Maybe the nicest hotel we’ve stayed at. Concierge staff is wonderful and extremely helpful.

Stayed in June 2024

The price. Also, you have to have a room key for the floor you are going to. This does cut down on unwanted traffic through your floor, but when traveling with another group, it was extremely inconvenient. We ended up asking for an extra room card for each room to get to the floor needed to join our group.

fantastic room and beautiful hotel, but it was way overpriced.

Stayed in May 2024

That I had to pay extra for a car park?! this should be included, as we had in many other hotels.

I was expecting a sea view, we had a pool view. Great personnel and services, impeccable. great personnel.

Stayed in June 2024