The bathroom vent was not working. Mentioned to the front desk and they said someone will fix but no one came

Location

Stayed in May 2024

TV controls were a bit confusing, got them in the end. Some things not open off season.

A grand, luxurious apartment, two balconies with seating, fireplace with a wood stock and kindling, jacuzzi, perfect.

Stayed in May 2024

No pool available Room was dark and the windows needed a clean Shop closed early

Location

Stayed in June 2024

The room was worn and dated.

Spacious great room with full kitchen and two comfortable queen beds. Friendly staff. Great value in over priced Banff. Free bus tickets in and out of Banff.

Stayed in June 2024

poor window sealing and poor sliding door operations. couch is worn out. table is wobbly.

liked the elk in the yard ... like the close bus stop, like the parking proximity.

Stayed in June 2024

Our accommodation was quite dark and very dated. The kitchen seemed clean but the cooker did not consistently work and it was necessary to clean the coffee machine before using it. The bathroom and bedroom would both have benefited from a thorough clean as there were thick cobwebs at ceiling level and the edges of the floor were fluffy and hairy. I certainly would not have walked on them in bare feet! The on1site shop and laundry was permanently closed.

Spectacular views throughout the resort. Douglas Firs is located 1km outside Banff and it was a lovely downhill walk to reach the town. The bus ticket provided by the resort on our arrival came in very handy for the uphill return journey. The staff were very pleasant. The nearby restaurant at the adjacent resort was excellent.

Stayed in June 2024

The position of the tv overhanging one access side of the double bed. This made it difficult to access the bathroom in the night and required "limbo dancing" round it. I actually didn't feel confident I wouldn't knock the tv off the wall.

The room was compact, but we only stayed one night so that was ok.

Stayed in May 2024

Loud humming/buzzing noise 24 hours a day from presumably the ventilation system. The fridge was old and very noisey. The lighting was gloomy due to trees crowding the window and the darkish decor.

The location, room layout, bed comfort and hot tubs were all good. It's a short walk or free bus ride into Banff central. Lovely hikes and wildlife on the doorstep.

Stayed in June 2024

Very dated, had musty smell although it was clean. In need of upgrade to modernise all kitchen equipment and refresh decor to command price of stay

Great location. Very friendly and efficient staff. Room clean.

Stayed in June 2024

Outdated, needs to be refreshed. Sofa was very soft, dishwasher was at least 40 years old and inefficient. There were very little material to cook and too few plates / glasses / cutlery even for 2 people. Pool was closed.

Quiet and spacious. Bed was comfortable. Housekeeping staff very friendly. Easy access to Banff center.

Stayed in June 2024

It is a shame there was no restaurant but the hostel next door served a good meal.

Very comfortable bed. Quite noisy fridge.

Stayed in May 2024

Had trouble with hotplate controls because of missing and/or loose bolts. Toilet got blocked but was fixed quickly. Facility starting to show it's age and in need of maintenance and sprucing up in some areas. No laundry facilities.

Good views. Quiet location. Full kitchen facilities. Was next to stop for shuttle bus to town centre and the Resort provided free passes for the bus.

Stayed in May 2024

Building was a little dated but it was fine for our purposes

The room was clean and comfortable and large. We found the kitchen handy. Staff were friendly and excellent. Location was handy for Tunnel Mountain trails and there was a bus stop right outside with the hotel providing free bus passes making getting in and out of central Banff very easy.

Stayed in May 2024

No net curtains on our window which gives onto the street! Also main curtains in need of repair, didn't close fully.

Amazing view of the mountains from our window. Lovely big room with everything we needed. Open fire with logs and kindling.

Stayed in May 2024

Heating a little noisy in living space so person sleeping on folding bed was disturbed at night

Excellent location just out of the town on the edge of the forest; great for viewing local wildlife. Well equipped kitchen

Stayed in May 2024

Room#201 bathroom exhaust fan was not working

Stayed in May 2024

Big room but little bit old decorations

Stayed in May 2024

Staff greeting on arrival was mediocre. Rooms were clean but broken furniture, and worn down. No instructions for fire place or hotel amenities. Had to find out by trial and error and asking staff who were not necessarily kind when asking questions. Curt I would say.

Housekeeping staff were great. Loved being close to nature and view was amazing. Came for the sights.

Stayed in May 2024

Stove hot plates except one didn’t work we were in 203. Also the room was v warm had to sleep with windows open. Also undercover parking was appreciated.

It was close to Banff village to attractions . We like getting our beds made and supplied with fresh towels. We didn’t get to use any of the resort facilities as we were out most of the time.

Stayed in May 2024

Furnishings a bit dated

Good sized 1 bed apartment suite On the outskirts of Banff and need to get a bus in but the hotel provide you with a free bus ticket for your stay

Stayed in May 2024

Pretty old. Carpet and couch could use updating.

Location great. Staff great.

Stayed in May 2024

Little outdated - rugs and what not. but was still amazing

It’s great for kids - jungle centre was amazing and so was the pool. There were BBQs throughout the facility which was nice!! The suites were very comfortable and very nice set up for families

Stayed in May 2024

The kitchen was quite old and dated and cramped.

Stayed in March 2024

This was a 3 person stay. We needed to ask for bedding and the 2nd bed which was a sofa, not a sofa bed, less comfortable.

Lodge is a distance from town, quieter end, backs onto walking trails, bus stops outside with a free pass for guests. Lovely views of the mountains from the living area. We were 3 adults though this would be a great place with kids. An outside BBQ for all guest use.

Stayed in April 2024

Not clean enough (carpets need to be vacuumed along the edges) Very outdated

Large loft rooms are well equipped with everything you need in the kitchen. Waterpark, hot tub inside and outside

Stayed in April 2024