525 Tunnel Mountain Road, T1L 1B2 Banff, Canada
Based on 1119 hotel reviews
7.4Cleanliness
7.6
Comfort
7.7
Location
8.3
Facilities
7.4
Staff
8.3
Value for money
7.2
Free WiFi
8.0
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End of dialog contentReviewed: 27 June 2024
Indrani
United StatesNot clean, had to wipe everything when we checked in
The kitchen and utensils..... Also service
Stayed in June 2024
Reviewed: 27 June 2024
Amol
CanadaI just found the rooms dated and old and the rooms could surely use an upgrade. I understand you pay premium for the location...but it also feels like paying 5-star room rates for a 3-star kinda property. (mind you nothing wrong with the place!). Just feels like you are overpaying :-(
I loved the location + room size and everything else.
Stayed in May 2024
Reviewed: 24 June 2024
Jenny
United KingdomAllocated parking space was in an underground garage and was very tight. Some doors and corridors were closed off with tape - CSI style and no reason given. We could only get to the front desk/exit by going up and down stair levels and following long corridors. I felt I almost needed to leave a trail of breadcrumbs to find my way out !
Spacious, clean and comfortable room. Affordable accommodation in a very expensive area though still pricey.
Stayed in June 2024
Reviewed: 21 June 2024
Paul
United KingdomTV controls were a bit confusing, got them in the end. Some things not open off season.
A grand, luxurious apartment, two balconies with seating, fireplace with a wood stock and kindling, jacuzzi, perfect.
Stayed in May 2024
Reviewed: 20 June 2024
Alison
United KingdomNo pool available Room was dark and the windows needed a clean Shop closed early
Location
Stayed in June 2024
Reviewed: 15 June 2024
Steve
Canadapoor window sealing and poor sliding door operations. couch is worn out. table is wobbly.
liked the elk in the yard ... like the close bus stop, like the parking proximity.
Stayed in June 2024
Reviewed: 14 June 2024
Gillian
United KingdomOur accommodation was quite dark and very dated. The kitchen seemed clean but the cooker did not consistently work and it was necessary to clean the coffee machine before using it. The bathroom and bedroom would both have benefited from a thorough clean as there were thick cobwebs at ceiling level and the edges of the floor were fluffy and hairy. I certainly would not have walked on them in bare feet! The on1site shop and laundry was permanently closed.
Spectacular views throughout the resort. Douglas Firs is located 1km outside Banff and it was a lovely downhill walk to reach the town. The bus ticket provided by the resort on our arrival came in very handy for the uphill return journey. The staff were very pleasant. The nearby restaurant at the adjacent resort was excellent.
Stayed in June 2024
Reviewed: 10 June 2024
Helen
United KingdomThe position of the tv overhanging one access side of the double bed. This made it difficult to access the bathroom in the night and required "limbo dancing" round it. I actually didn't feel confident I wouldn't knock the tv off the wall.
The room was compact, but we only stayed one night so that was ok.
Stayed in May 2024
Reviewed: 9 June 2024
Julie
New ZealandLoud humming/buzzing noise 24 hours a day from presumably the ventilation system. The fridge was old and very noisey. The lighting was gloomy due to trees crowding the window and the darkish decor.
The location, room layout, bed comfort and hot tubs were all good. It's a short walk or free bus ride into Banff central. Lovely hikes and wildlife on the doorstep.
Stayed in June 2024
Reviewed: 6 June 2024
Karen
United KingdomVery dated, had musty smell although it was clean. In need of upgrade to modernise all kitchen equipment and refresh decor to command price of stay
Great location. Very friendly and efficient staff. Room clean.
Stayed in June 2024
Reviewed: 5 June 2024
Fabrice
FranceOutdated, needs to be refreshed. Sofa was very soft, dishwasher was at least 40 years old and inefficient. There were very little material to cook and too few plates / glasses / cutlery even for 2 people. Pool was closed.
Quiet and spacious. Bed was comfortable. Housekeeping staff very friendly. Easy access to Banff center.
Stayed in June 2024
Reviewed: 28 May 2024
Russell
AustraliaHad trouble with hotplate controls because of missing and/or loose bolts. Toilet got blocked but was fixed quickly. Facility starting to show it's age and in need of maintenance and sprucing up in some areas. No laundry facilities.
Good views. Quiet location. Full kitchen facilities. Was next to stop for shuttle bus to town centre and the Resort provided free passes for the bus.
Stayed in May 2024
Reviewed: 24 May 2024
Ricky
United KingdomNo net curtains on our window which gives onto the street! Also main curtains in need of repair, didn't close fully.
Amazing view of the mountains from our window. Lovely big room with everything we needed. Open fire with logs and kindling.
Stayed in May 2024
Reviewed: 23 May 2024
Graham
United KingdomHeating a little noisy in living space so person sleeping on folding bed was disturbed at night
Excellent location just out of the town on the edge of the forest; great for viewing local wildlife. Well equipped kitchen
Stayed in May 2024
Reviewed: 22 May 2024
Varundeep
CanadaRoom#201 bathroom exhaust fan was not working
Stayed in May 2024
Reviewed: 21 May 2024
Andy
Hong KongBig room but little bit old decorations
Stayed in May 2024
Reviewed: 20 May 2024
Powell
CanadaStaff greeting on arrival was mediocre. Rooms were clean but broken furniture, and worn down. No instructions for fire place or hotel amenities. Had to find out by trial and error and asking staff who were not necessarily kind when asking questions. Curt I would say.
Housekeeping staff were great. Loved being close to nature and view was amazing. Came for the sights.
Stayed in May 2024
Reviewed: 20 May 2024
Sandya
AustraliaStove hot plates except one didn’t work we were in 203. Also the room was v warm had to sleep with windows open. Also undercover parking was appreciated.
It was close to Banff village to attractions . We like getting our beds made and supplied with fresh towels. We didn’t get to use any of the resort facilities as we were out most of the time.
Stayed in May 2024
Reviewed: 20 May 2024
Tracy
United KingdomFurnishings a bit dated
Good sized 1 bed apartment suite On the outskirts of Banff and need to get a bus in but the hotel provide you with a free bus ticket for your stay
Stayed in May 2024
Reviewed: 15 May 2024
Sue
CanadaPretty old. Carpet and couch could use updating.
Location great. Staff great.
Stayed in May 2024
Reviewed: 15 May 2024
Robbie
CanadaLittle outdated - rugs and what not. but was still amazing
It’s great for kids - jungle centre was amazing and so was the pool. There were BBQs throughout the facility which was nice!! The suites were very comfortable and very nice set up for families
Stayed in May 2024
Reviewed: 23 April 2024
Tara
CanadaThe kitchen was quite old and dated and cramped.
Stayed in March 2024
Reviewed: 22 April 2024
Emily
United KingdomThis was a 3 person stay. We needed to ask for bedding and the 2nd bed which was a sofa, not a sofa bed, less comfortable.
Lodge is a distance from town, quieter end, backs onto walking trails, bus stops outside with a free pass for guests. Lovely views of the mountains from the living area. We were 3 adults though this would be a great place with kids. An outside BBQ for all guest use.
Stayed in April 2024
Reviewed: 5 April 2024
Jenny
CanadaNot clean enough (carpets need to be vacuumed along the edges) Very outdated
Large loft rooms are well equipped with everything you need in the kitchen. Waterpark, hot tub inside and outside
Stayed in April 2024
Reviewed: 3 April 2024
Catherine
CanadaThe place could probably use a fresh coat of paint on the buildings outside as it was slightly run down. Having said that, it did not detract from our vacation.
We liked the accommodation for our family as it had a kitchenette, water slides and hot tubs. The kitchenette was great and allowed us to cook our own meals. The space was great and did not feel cramped. We were able to park right outside the room and the views from our living room were beautiful. The Murphy bed was good as it gave space during the day but could have two people sleep in it at night.
Stayed in March 2024
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