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Reviews of Best Western Plus Montreal East 3 stars

12555 Rue Sherbrooke East, Pointe-aux-Trembles, H1B 1C8 Montréal, Canada

#53 of 129 hotels in Montréal

Guests' Choice

Review score

Based on 967 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    7.8

  • Facilities

    8.4

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 31 October 2024

    9.0
    Definitely would recommend this place and will stay there again while my next trip to Montreal.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nice and clean. Staff is friendly and accommodative. I will definitely recommend this place and will stay there again while my next trip to Montreal. Everything (walls, windows, floor and ceiling), except the doors, has excellent sound insulation. What is more important for travelers is the accessible and, I hope, safe parking.

    Stayed in October 2024

  • Reviewed: 27 October 2024

    8.0
    Very impressed with the cleanliness and comfort of the entire facility. we will rebook in the future
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The parking spots are a little small. The boulevard divider limits access/egress somewhat. And I mistakenly thought that breakfast was included in the price. That would have been proper. Also, why is that hotels/motels don't provide a channel guide for television viewing?

    The bed and pillows were exceptional! Water pressure was great! Location was perfect for us, as we have on going family commitments at that end of the city. Very clean, bright, quiet, and modern looking!

    Stayed in October 2024

  • Reviewed: 27 October 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast hrs

    Clean

    Stayed in October 2024

  • Reviewed: 22 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Although we did see two very nice housekeepers, there was one other lady that looked really angry to us! Also, the front desk staff could have been more pleasant. But perhaps that's got to do with the area, i.e. Downtown locations probably got warmer service??

    Spacious room and quite clean overall.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Disappointed that tv system wasnt working properly. Front desk blamed there supplier ni hurry on theur part to remendy situation.

    Stayed in October 2024

  • Reviewed: 17 October 2024

    8.0
    Wonderful place to stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We liked everything!

    Lovely renovated room...plenty of parking...friendly, helpful staff.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean room and nice ambiance

    Stayed in October 2024

  • Reviewed: 6 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Queen Room with Two Queen Beds - Sofabed/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor experience with the shower, the power of water is poor.

    Space for family

    Stayed in September 2024

  • Reviewed: 30 September 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights

    THOUGHT BREAKFAST WAS INCLUDED AS DID OTHER GUEST. SELECTION WAS SO SO AND WASN'T WORTH THE PRICE, SO WE WENT OUT TO EAT. SMELL OF GARBAGE/TRASH WHEN EXITING REAR DOOR. FRONT DESK NEEDS TO EXPLAIN TO GUEST HOW TO GET THROUGH THE GATE AFTER MIDNIGHT. HAD TO GO INSIDE AND ASK FRONT DESK. SOME OF THE RUGS IN CORRIDOR NEED REPLACING ON THE FLOORS. BACK AREA OF SHOWER WAS SLIPPERY. NO MICROWAVES IN THE HOTEL. TV WAS AWFUL SMALL

    STAFF WAS FRIENDLY AND VERY HELPFUL. NICE AREA TO SIT OUTSIDE. PLENTY OF PARKING. ROOM WAS BIG BUT SMALL TV AND NO MICROWAVE

    Stayed in September 2024

  • Reviewed: 27 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I came back from work day 1- dirty cups still on side dresser and coffee mark not cleaned, no coffees or creamer packs,-asked for at front desk and was told they don’t have any or have access to them ( found odd as I ran a BW in Ontario and front desk had a drawer of supplies) coffee was in the lobby 24-7. Day 2- 630am went down to get coffee from lobby - no coffee! Came back after work and coffee cup and pop cup and coffee stain are still on side table nothing wiped down yet( have photos if needed) and soap and shampoo bottle are still in shower from Monday night( this is Wednesday). Bed was not changed at all during visit just remade.

    Rooms are nice and well equipped

    Stayed in September 2024

  • Reviewed: 25 September 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    nice place very clean

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Great for one night stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not included

    Location off Hwy 20, convenient for an overnight stay on our way back to Toronto.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Noise from kids running in hallways and noice from AC unit

    Location and clean rooms

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Very good
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No complimentary water

    The location is good, the hotel is very good clean and with all the facilities, only there was no complimentary water in the hotel. There is a good open parking free

    Stayed in September 2024

  • Reviewed: 2 September 2024

    9.0
    We had a great stay in Montreal at the Best Western. Very clean. :)
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    The breakfast was good - about $11 per adult. The usual buffet style. Had to charge the meal immediately vs charging to my room account. I quite enjoyed it.

    Stayed in September 2024

  • Reviewed: 15 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The sink in the washroom was not functioning well.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    8.0
    Good quality hotel, but not a great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The location wasn’t ideal, quite a long way from the city. Breakfast should be included at that price level, very poor to then have to pay extra for an average breakfast.

    The room was very good, comfortable and clean

    Stayed in July 2024

  • Reviewed: 7 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Coffee was awful Bathroom floor and shower were slippery

    Very clean Comfortable beds and pillows

    Stayed in August 2024

  • Reviewed: 6 August 2024

    8.0
    Rooms are very good to stay with family with children
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    nice big rooms/ very clean/ backyard

    we didn't have breakfast included

    Stayed in August 2024

  • Reviewed: 4 August 2024

    7.0
    Pleasant stay. Comfortable and clean hotel. Good staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The hotel is a bit farther away from downtown Montreal than we had expected.

    Our room was nice, clean, comfortable and spacious.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    9.0
    Amazing and quite. Great staff and quite location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Just little bit away from the main Montréal sites.

    Like everything about this hotel.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    8.0
    Good Experience.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We just didn’t like the fact about the shower. It was not convenient with children. It would of been nice if we could remove the shower and use as hand held shower.

    The location was very neat and a lot of space. Liked the fact that there wasn’t any carpet.

    Stayed in July 2024

  • Reviewed: 31 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The noise from the hallway..and no A/C

    The cleanliness

    Stayed in July 2024

  • Reviewed: 31 July 2024

    8.0
    Very good.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast.

    Everything was fine except for breakfast, which was mediocre (and not free, which I don't mind). Room was clean, large, and pleasant.

    Stayed in July 2024

Showing 1 – 25

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