The Best Western's hotel highlights that the restaurant has options for Vegan/Allergies. This is one of the main reason for choosing this hotel because I am Vegan and that it has nearby amenities. However, the menu does not specify any suitable meals for Vegans. Whilst it is situated nearby some local cafes Star Bucks, Tim Horton's, fast food restaurants, Subway's, Wendy's etc and 2 convenience stores, accessible by foot. All of these restaurants and cafes do not have any Vegan food options or cater for allergies. I only ever managed to get hot drinks to use their WIFI. There was just a Mexican Grill bar who suggested having their Veggie wrap which can be made Vegan but unsure if there would be any cross contamination. To get to Walmart store you would need a car or take a taxi. This particular Best Western is far from ideal for the Vegan lone traveller.

My review is to help any lone or Vegan travellers. I stayed at the hotel for 4 nights to visit family. The room was comfortable, it has WIFI, TV, fridge, Microwave etc. It was brilliant to have a fridge to store food items in. The heater did keep the room very warm but initially tricky to get it on and a little noisy. I used the gym which is ok and the swimming pool, a little chilly. The Best Western staff and restaurant are very friendly and helpful. However, their restaurant The Journey's Cuisine which is fairly modern with Fusion food, does not have any specified Vegan or Allergy options for their set Breakfast meals. When I looked at the menu it is tricky to see how they could accommodate on their breakfast. On their evening menu they have a salad wrap and offered to try and adapt their Veggie pasta by changing the sauce to make it Vegan. Unfortunately, I did not get time to try any of the restaurant food, but they have some side dishes i.e. plantain, chips but you would need to check if cooked in vegetable oil etc. A family member got me a Vegan Pizza from Pizza Nova and they had several options and likely cater for allergies to, I presume they might be able to deliver. The nearest convenience store is at the Esso garage which had a small number of options for the Vegan traveller I found some cookies, crisps, juice, humous and non-dairy milk. No fruit whatsoever or veggies etc so for a bigger food shop, then you need to go to Walmart. I did not have a car and so walked or used Uber cars to get around. I travelled to Downtown Milton and to the local Toronto shopping mall. There is a bus but told that these are only every 30 minutes and go around the houses - so I did not try this option. Whilst the Best Western hotel Milton is quite busy, I would only recommend this hotel for 1 or 2 nights.

Stayed in November 2024

I was told to get 2 king rooms on same floor that id have to pay extra for 1 with a pull out couch as there was only 1 reg king room per floor. When arrived both rooms were identical. We then had a issue in the one room and we were located to across the hall to a king suite. I was thankful for the upgrade and not the extra charge but I find it hard that there is only 1 king per floor.

Clean and location

Stayed in November 2024

The cleaniness

No breakfast

Stayed in September 2024

Pool and work out facility. Jamaican restaurants

Stayed in October 2024

Na

Staff were so friendly, the room was clean and comfortable and the location was perfect to hiking areas

Stayed in July 2024

There was an odor of mildew in room and shower faucet dripped, nothing I did could stop it.

Stayed in June 2024

Poor like for european standard. Not bad like for lical kne.

Stayed in June 2024

Minor problem with AC which was rectified

Excellent staff

Stayed in June 2024

The only thing that I didn't like was no breakfast in the morning. All other hotels I've stayed at have a breakfast buffet.

The staff were extremely friendly during all interactions

Stayed in June 2024

Poor room amenities, wash basin outside bathroom very uncomfortably located

Swimming Pool. Location near easy exit to highway 401.

Stayed in June 2024

No charging plugs near the bed

Stayed in May 2024

Location

Stayed in February 2024

The restaurant did not have easily accessible way to tip when paying. It was embarrassing for us.

Pool

Stayed in December 2023

🤐

Not apply

Stayed in December 2023

….

Good location

Stayed in November 2023

There is no breakfast included so I can't say.

Stayed in November 2023

The air conditioning unit was rather noisy and the shower difficult to use

The breakfast was very nice especially the fruit and the staff were very friendly and willing to talk which made a nice beginning to the day. They also remembered us ! The clock in the bedroom was great.

Stayed in October 2023

Clean

Good

Stayed in August 2023

That the restaurant was not open from 11am to 5pm

The staff was exceptional!!

Stayed in October 2024

The staff called Ms Kristy, liar, dishonest and cunning.

Worst customer service ever. The staff called Ms Kristy had no duty of care of our family with a disabled child. She gave us room connected with other room where 2 people were constantly screaming. Despite several requests and later begging she had not offered alternative room or refund. The screaming was going on until 3 am. Later she told me to call the police as she would do nothing. Taking her advice, called police. When the police came she took the screaming people’s side and told police it was only talking noise. She asked police if she was right to kick us from the hotel, the police agreed as it was her decision, not a police matter. Even she had advised to call police and now she wanted to kick us from the hotel at 3 am! She did nothing to the people who were screaming all night. This type of person how come work in a chain hotel, God knows. I think she should not be working hospitality industry. We should not be given a connected room at the first place. It was a con by Ms Kristy. Very dishonest and cunning. Our travelling life is more than 30 years and visited 50+ countries never had such worst experience. The management should check regularly how their staff doing to customers. NOT RECOMMENDED

Stayed in August 2024

Check In easy/fast with reservation, room was spotless and well-appointed. Expected a Queen but the semi-King was a pleasant and welcome surprise. Very quiet/peaceful sleep. Nothing to not like 🥰👍

Stayed in August 2024

Old rooms

Outside Toronto

Stayed in August 2024

Excellent service in very comfortable facilities

Stayed in July 2024

Great Break fast, good price, more than one choice, and in the rooms a new furniture, Clean rooms, everything available in the Rooms include Coffee maker, suitable for everybody staying in this great hotel. Ice machine available, also vending machine available .

Stayed in May 2024