124 Queen Street, L0S 1J0 Niagara on the Lake, Canada
#2 of 13 hotels in Niagara on the Lake
Guests' ChoiceBased on 710 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.4
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 10 June 2024
Margaret
United StatesOur room was outside and up a flight of stairs- not so good for 70 year olds with luggage.
Location
Stayed in June 2024
Reviewed: 18 May 2024
Diana
United StatesSurprised by all additional charges and fees at checkout.
Loved the. Hotel location and comfort.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomNothing
Beautiful room with lots of facilities. Comfortable and very clean. One of the best rooms I have ever stayed in.
Stayed in May 2024
Reviewed: 12 May 2024
Dianne
CanadaMaybe that it didn’t have an elevator but we only had to walk up One flight of stairs.
Very clean and room was big with two king size beds. The bathroom was spotless and it looked like it had just been newly updated.
Stayed in May 2024
Reviewed: 9 May 2024
Katie
United KingdomGreat location, friendly staff, very clean
Stayed in March 2024
Reviewed: 7 May 2024
Judith
Cayman IslandsThe location was great, it was such a beautiful hotel with very friendly staff. The rooms were beautiful, the Nespresso machine was a nice bonus and everyone was absolutely helpful and gave great accommodations for vineyards to try out. Would absolutely book again!
Stayed in May 2024
Reviewed: 7 May 2024
David
CanadaNice new property in a great location in Niagara on the Lake.
Stayed in April 2024
Reviewed: 27 April 2024
Dawn
United StatesFor reason we kept getting kicked off the wifi
Everything was great
Stayed in April 2024
Reviewed: 20 April 2024
Sharon
CanadaRoom was a bit too hot and the a/c wasn’t working well
Everything. Everything was to a high standard in the best location. Luxurious boutique hotel with attentive friendly staff and nice eating options on site (bar, restaurant, coffee, etc). The balcony off our courtyard room was amazing and we enjoyed drinks and snacks on it
Stayed in April 2024
Reviewed: 15 April 2024
Jamie
AustraliaLoved everything! From pleasant check in to complimentary snacks at the bar in the eveningand discounts at surrounding businesses. The room was great, very clean and very comfortable.
Stayed in April 2024
Reviewed: 13 April 2024
Joan
United StatesThere wasn’t anything. Maybe a brighter bedside lamp would have been helpful.
It was comfortable and elegant. The spa was very nice and I enjoyed the serenity there. Our room had a very comfy bed and the large bathroom. It had wonderful big windows that made the room sunny and bright
Stayed in April 2024
Reviewed: 12 April 2024
Phillip
United KingdomLocation, comfort, staff were all excellent
Stayed in April 2024
Reviewed: 10 April 2024
Andrew
United KingdomThis is just a generic point of all hotels we stayed at in Canada, resort fees! Spurious non defined charging that's not in your agreed rate booking or explained clearly at arrival. I would prefer just to be charged my agreed rate at booking than find out that water you think is complimentary really is coming out of a resort fee. In same way tipping culture is auto loaded and suggested rates has crept in. To me it just niggles that its assumed what you use and do, what next a pillow and shampoo fee, or resort air fee. Just charge a rate and be done with it.
Just one of those little gems of a hotel. From staff to location, everything was perfect. Been lucky to stay in some very good hotels and we score this as a 10 and would come back without hesitation. Ladies at front desk were brilliant, arranged a late check out, thank you
Stayed in April 2024
Reviewed: 4 April 2024
Romina
PeruEverything was good
The spa was amazing !
Stayed in March 2024
Reviewed: 3 April 2024
Jeffrey
CanadaNo real flaws to speak of.
It was a beautifully appointed and relatively large suite with one of the most comfortable beds I’ve experienced. It was also very quiet and had that “boutique” feel about it! Super clean and the staff were especially friendly and helpful. Great location close to all amenities. Would highly recommend !
Stayed in March 2024
Reviewed: 19 March 2024
Angela
CanadaEverything was so great, it's hard to give any suggestions on how they may improve. The only thing I noticed in the lounge was the large TV was playing a night time game show, which lowered the ambiance of the experience a bit.
Great accommodations, relaxing atmosphere, friendly and helpful staff, clean and nice scent used throughout. We stayed in the adjoining building and it had nice large windows, light and fresh air which we appreciated. Bathrooms were very well accessorized with above average products. We ate in the lounge and the food was very good, friendly and accommodating staff, and they recommended a very nice local cider and beer, along with giving us helpful directions on the best way to access Niagra Falls and local wineries. We enjoyed the going next door to Starbucks the next morning, Although the resort is a bit broken up with the grocery store in the middle, there was still ample parking both underground and near the second building. Excellent location on the main street, close to the water and parks. We appreciated that Q124 has partnerships and offers/promotions for their guests with other businesses in the area
Stayed in March 2024
Reviewed: 13 March 2024
Finn
FranceAirconditioning/ heating a bit noisy, You hear the other guests in their rooms
Nice room and bathroom, privé parking
Stayed in March 2024
Reviewed: 7 March 2024
Christina
United StatesThe room was extremely warm at night and seemingly didn't respond to any input on the thermostat. We ended up having to open the windows and still slept pretty uncomfortably because of the temperature.
Perfect location, friendly staff, nice sized room. The spa was amazing and brunch was delicious. Highly recommend.
Stayed in March 2024
Reviewed: 27 February 2024
Catherine
Canadabeds too soft and pillows to soft
most everything
Stayed in February 2024
Reviewed: 20 February 2024
Natalia
CanadaGreat experience
Stayed in February 2024
Reviewed: 20 February 2024
Teresa
United StatesPerfect location. Very spacious room. Amazingly comfortable bed. Friendly staff. We did not eat on premise but enjoyed craft cocktails at the bar and loved the convenience of the attached Starbucks.
Stayed in February 2024
Reviewed: 19 February 2024
Elizabeth
United KingdomNothing
It’s was clean and huge, got excellent value for money
Stayed in February 2024
Reviewed: 18 February 2024
Tayla
AustraliaFrom the moment we arrived we were in love with this hotel. Larissa helped us check in and was great and helpful! The room we stayed in was also beautiful - we wish we could have stayed longer than the one night.
Stayed in February 2024
Reviewed: 17 February 2024
Lisatravelbug
CanadaThe hotel is beautiful. We were appreciative of the shuttle service to and from the amazing restaurant that we chose for dinner!
Stayed in January 2024
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