Unnamed Road Plot 32943, Gaborone, Botswana
#10 of 24 hotels in Gaborone
Guests' ChoiceBased on 111 hotel reviews
7.8Cleanliness
8.6
Comfort
8.6
Location
8.0
Facilities
8.3
Staff
8.5
Value for money
8.2
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Udaya
South AfricaHotel charged additional amount just for checking in an hour earlier (at 1:00 pm) than their normal check-in hour which is 2:00 pm. That was not at all expected.
Staff were friendly and helpful. Good service.
Stayed in May 2024
Reviewed: 21 May 2024
Mary
SwitzerlandNo comment
Good
Stayed in April 2024
Reviewed: 26 February 2024
Judith
ZimbabweI enjoyed the whole experience. Nothing to complain about
The staff was simply amazing. The breakfast was really good
Stayed in February 2024
Reviewed: 19 February 2024
Aida
MozambiqueThe food
the bedroom and conference room
Stayed in February 2024
Reviewed: 17 February 2024
Takahiro
BelgiumThere is no gym maybe…
Stayed in February 2024
Reviewed: 30 January 2024
James
South Africai was not mad on the restaurant quality
Stayed in January 2024
Reviewed: 21 January 2024
Mzamo
United KingdomThe whole experience
Stayed in January 2024
Reviewed: 12 January 2024
Dawn
BotswanaLocation tricky as you have to go around to get in and out of the hotel but once you know the way, its fine.
Stayed in December 2023
Reviewed: 4 January 2024
Oabile
Botswanait's impolite to ask the client to check out before 11am because you can't start the machine before you load all the sheets. improve your service
The breakfast
Stayed in January 2024
Reviewed: 19 December 2023
Charles
GhanaThe stool in the bedroom was a bit risky for the aged
The efficiency and the friendliness. The food was great 👍
Stayed in December 2023
Reviewed: 16 December 2023
Mzamo
United KingdomHad maintenance guys knock on our door saying they were looking for a power source, kinda strange coz reception knows rooms that are occupied.
Tranquility,
Stayed in December 2023
Reviewed: 1 December 2023
Tom
South AfricaStaff being able to communicate clearly
Avergae hotel with bad breakfast. good for a one night stay on a business trip but wouldn't spend to much time here.
Stayed in September 2023
Reviewed: 6 November 2023
Fulufhelo
South AfricaNothing
The service from staff.
Stayed in November 2023
Reviewed: 14 October 2023
Fulvio
BotswanaWiFi didn't work, that is embarrassing.
Perfect location and very large room.
Stayed in October 2023
Reviewed: 8 October 2023
Philip
United KingdomNothing
I made a mistake in booking, which the staff put right for me with no fuss at all
Stayed in September 2023
Reviewed: 1 October 2023
Richard
BotswanaAm fine with everything
Top class and value for money
Stayed in October 2023
Reviewed: 28 September 2023
Vere
Zimbabwebreakfast was not good
The room was nice and clean
Stayed in July 2023
Reviewed: 10 August 2023
Abdullah
TurkeyBreakfast is not free
Clean hotel
Stayed in August 2023
Reviewed: 2 August 2023
Basitsana
South AfricaThe water in the shower was always lukewarm. Housekeeping knocks on our doors at 8am to come and clean up, I feel it’s too early
The staff was friendly and very helpful. The room was spacious, clean and comfortable
Stayed in August 2023
Reviewed: 21 July 2023
Joao
South AfricaWifi was unstable some times.
Stayed in July 2023
Reviewed: 9 July 2023
Sangelo
South AfricaOur bedding smelled like cigarettes
Stayed in July 2023
Reviewed: 8 July 2023
Nancy
South AfricaStaff support and food
Stayed in July 2023
Reviewed: 9 May 2023
Prince
South AfricaThe staff, food and rooms exceeded my expectations. The facility is a good 4 star place by South African standards.
Stayed in May 2023
Reviewed: 17 March 2023
Don
NetherlandsNothing really. Maybe they could be a bit more organised at times, but I found that quite charming - easy to solve with a smile and a little patience.
Wonderful wonderful staff!! Nice hotel, nice room, nice pool. Breakfast ok, restaurant quite decent.
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content