Clean , staff was on top level

Stayed in September 2024

We had trouble with a language barrier. Some of the people spoke very situationally driven English. They could speak well enough to check you into the hotel, but they couldn't answer questions. We had a situation happen with using their laundry service. We didn't know what they wanted and they couldn't explain it to us. They did try and their English was much better than my Portuguese.

The breakfast was fantastic. It was a buffet, but they also provided cooked to order items. The hotel was across the street from the beach. The nearby restaurants were great. The room was nice.

Stayed in August 2024

Do not have any water included, not even a bottle.

Stayed in August 2024

It said beach view, but it was only a side view.

Very clean and really good breakfast!

Stayed in July 2024

For this price they should at least provide one bottle of mineral water each day. Also, there should a box of tissues in the room and a kettle with some hot drinks such as tea or coffee.

The cleaning level in the hotel is excellent and the staff members are friendly. The location in front of the beach is perfect with a great view.

Stayed in July 2024

No big issues, overall a dated five star hotel from the mid 1990's. No shoe polish, no tea and coffee making facilities in the room. Room facilities are dated (there's only one shower head (not moveable and fixed to the wall ) in the bathroom, old telephone, old furniture, not enough power sockets for two guests). To charge the laptop, a transformer was needed, which was not available at reception. Its far from tourist attractions (about 50 mins by car from Copacabana with light traffic), but Uber was cheap, safe and easily available.

Located right opposite the beach, the hotel is only separated by a busy road from the white sands. I was on a very high floor with a side sea view, the noise from outside could only be heard when the window was open, so excellent insulation, also no noise from neighbouring rooms. The room was big, very clean. Bed and pillows were comfortable. The electricity plugs worked with European mobile phone and toothbrush charger. Wifi was decent. Wonderful views from the room and the 17th floor rooftop. with pool. Bar on the rooftop had selection of average light food and drinks with decent prices and open until midnight. Breakfast room had large choice of everything, was tasty with many local fruits and vegetables. Excellent Brazilian steak restaurant next to the hotel. Safe area, easy to walk around. Pharmacy next door sold mineral water.

Stayed in July 2024

Everything was perfect

Loved everything

Stayed in June 2024

The room didn't have a coffee and tea station.

The bed was very comfortable , the bathroom was beautiful and clean. Breakfast was excellent and the service at the restaurant was fit for a King or a queen.

Stayed in June 2024

The room hadn't have basic equipment like electric kettle or complementary tea or coffee (probably not that common in Brazil as we didn't receive them in other hotels as well)

Breakfast was great but the same thing without any change for 7 days that we stayed. Location was great, one of the cleanest and safest beaches of Rio; If you are interested in the clubbing or night life or busy beach vibe, probably not your best option but as a family with two kids, we definitely enjoyed the location more than Copacabana (we stayed there as well)

Stayed in May 2024

a bit expensive. and breakfast was also expensive.

breakfast and location are super.

Stayed in March 2024

Extras prices very high

Location

Stayed in June 2024

The wi-fi was abysmal, it got disconnected every few minutes, frustrating as hell. Can’t believe a 5-star hotel has such a crappy wifi service.

Location, cleanliness, the pool and elevators.

Stayed in June 2024

No significant complaints

Initial room was poor with 3 beds and broken window but was moved promptly Friendly helpful staff

Stayed in May 2024

No tea/coffee in the room. Restaurant food wasn’t great quality.

Large, clean and tidy room. Attentive staff. Lovely rooftop pool and on the beach location!

Stayed in May 2024

The pool area smells like fried food, you need to fix the chimneys so the difunda from the kitchen don’t spoil the environment at the pool. Also the shower drain on room 421 does not keep up and after the shower the bathroom is flooded. The view from room 421 was bad, I expected to see the ocean, for the prize I payed.

Location, pool with sauna.

Stayed in May 2024

Bit of a hike to the sites

Clean, nice facilities, good breakfast

Stayed in May 2024

There is food service on the terrace, and they have few staff, it takes them a long time to bring you a drink or a coffee, about 20 minutes. They do not provide hot water that they could easily give you. The gym was the biggest disappointment, only one machine and treadmills and bikes. Few weights, the mats were of poor quality, there are no benches or bars to do weight training. I went with the expectation of training and I had little desire, very little.

The breakfast is very complete and the staff is very attentive. Although the rooms are not modern, they are clean, spacious and have a beautiful view. The door staff is always very attentive and the porters too.

Stayed in May 2024

Nothing

Excellent staff

Stayed in May 2024

The rooms can use an upgrade.

Service. The people who work there go above and beyond. My 2nd time staying there.

Stayed in March 2024

Gym needs maintenance and updating

Stayed in March 2024

Not the best cleaning service

Exceptional breakfast. Very good quality. Awesome view from the room.

Stayed in March 2024

Lot of eurpean charging plugs , we arrived late after long trip and just one american plug to charge phones, tablets and laptop in the bathroom , even worst, hotel does not have any adapter , this is really bad

Breakfast was good Room and view to the ocean Personal Pool Location

Stayed in February 2024

No smart tv

All good

Stayed in January 2024

When I booked i selected ocean view, which for me should be ocean front view. For my surprise was ocean side view. I would suggest to have coffee facilities in the room as well as free water.

Room was good and clean.

Stayed in February 2024