Avenida Atlântica,1500, Copacabana, Rio de Janeiro, CEP 22020-020, Brazil
#34 of 372 hotels in Rio de Janeiro
Guests' ChoiceBased on 850 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.5
Value for money
8.3
Free WiFi
9.2
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End of dialog contentReviewed: 23 September 2024
O'connor
United StatesHaving no additional bar other than the roof bar made service a bit slow when there was a large number of patrons
The location was great, right next to the beach and close walk to many amenities. The room was comfortable, the shower was excellent and the balcony was a welcome added touch. The rooftop pool and bar were also great additions
Stayed in September 2024
Reviewed: 15 September 2024
Hemant
IndiaAmazing staff.. beautiful view, comfortable bed
Stayed in September 2024
Reviewed: 13 September 2024
Gabriel
BrazilRoom furniture a little bit outdated, a renovation would be a good idea for PortoBay Rio.
Breakfast is amazing. Staff is super friendly. The view upstairs is worth it.
Stayed in September 2024
Reviewed: 13 September 2024
Derland
United StatesThe room I stayed in (1108) was not in good conditions. They need to remodel some rooms. For the price I paid, I could have stayed at the Hilton or got an apartment. The elevators are small and sooooooo slow. I had to take the stairs many times. The massage therapist is on call only... there is not a therapist on staff during work hours.
The location of course is really good, right across the beach from Copacabana. There are many restaurants near by and the mall is walking distance(be careful walking through tunnel to the mall). The food at the hotel is pretty good. Not expensive. The rooftop pool is nice and sitting area is nice. The staff was super helpful, polite. The bed was comfortable and shower nice.
Stayed in September 2024
Reviewed: 10 September 2024
Sheila
United StatesPool food was so so
Loved the balcony ocean view
Stayed in September 2024
Reviewed: 4 September 2024
Karen
United StatesThe pool is very small
The staff were very friendly. Our bed was comfortable and clean. The hotel is located in an area where there are different type of restaurants and shops. You can enjoy the beach where the hotel has its own chairs and umbrellas. We were not worried about leaving our belongings while we went to swim because the staff kept them in their tent Excellent breakfast.
Stayed in September 2024
Reviewed: 4 September 2024
Fernan
Colombia- The hotel is old. - We had a problem with the payment because hotel refused to accept payment from our company, requesting that the name of the bank card should be the same as the guest (though our trip was paid by company and it made us a big inconvenience) - Our room was side sea view and there’s a big column on the balcony that is closing the view, so basically you need to go to the opposite corner of the balcony to be able to see a little sea. - At the checkout we were asked to pay more money than I expected, so I asked for a detailed bill and it ended up that they added some tax without letting us know. As I knew my booking included all the taxes, I asked about it and the administrator said it’s not obligatory tax and that he is going to remove it from the bill, which he did. The amount of money was little and I didn’t see a problem to pay it if I was asked and explained what that means. To me it looks disrespectful to add something in a bill without letting the guest knowing about it.
They’re focusing on the most important for the customer things: - good breakfast - clean rooms - free chairs and umbrellas at the beach, they will even look after your belongings if you want to go swimming, which is amazing.
Stayed in August 2024
Reviewed: 1 September 2024
Brigitta
SwitzerlandThe porter was always very attentive when organizing taxis and the reception team was also very nice and helped organize some transfer tickets.
Stayed in August 2024
Reviewed: 28 August 2024
Mark
AustraliaWelcoming and helpful staff, fabulous room with great views and breakfasts were fantastic
Stayed in August 2024
Reviewed: 26 August 2024
Kerrie
AustraliaNothing to report
Great staff all round. Front desk! The breakfast staff esp our coffee man. Welcome drink on arrival! Beach cabana staff. Etc
Stayed in August 2024
Reviewed: 26 August 2024
Will
United KingdomHelpful staff, good breakfast, comfy beds, great views of Copacabana. Directly opposite Copacabana beach. Excellent value for money
Stayed in August 2024
Reviewed: 21 August 2024
Stephanie
United KingdomNothing!
It was clean and modern.
Stayed in August 2024
Reviewed: 20 August 2024
Debora
NetherlandsThe breakfast room is indoors. With a great view though.
Fantastic location right on the Copacabana. Nice that they offered beach chairs and towels and could watch your belongings when you are going for a swim, the guy from the beach service was supernice and fun!
Stayed in August 2024
Reviewed: 14 August 2024
John
United StatesCan't think of anything.
Convenience and the chocolate croissants. Over medium eggs were much better than the omelets.
Stayed in July 2024
Reviewed: 12 August 2024
Ariane
United StatesService is too slow, for the food
View of rooftop, bar food is good, staff is nice, feels cozy, excellent location
Stayed in August 2024
Reviewed: 10 August 2024
Ariane
United StatesThe waiting time for eating, the food is good but the service (and the kitchen) is extremely slow
Excellent location, very nice views from the rooftop and breakfast area, the hotel feels cozy and the staff is very nice
Stayed in August 2024
Reviewed: 8 August 2024
Kelly
United KingdomPerhaps the hot breakfast could offer more vegetarian options. Every other day they offer a vegetarian omelette, that we loved! There are lots of hot options for meat eaters (bacon and sausages) like me. However, my boyfriend who doesn’t eat pork would have liked more hot vegetarian options.
Beautiful hotel, with a luxurious feel. But what made our stay extra special was the staff who consistently went out their way to make us feel special and welcome! Alice went out of her way to give us a personalised itinerary and regularly checked in with us over our stay. Carlinhos every breakfast remembered my love of hot chocolate and ensured I got that. Even giving me a nickname of “chocolatte” which made us laugh each morning. Alex ( I believe was his name, who helps with luggage) was always super friendly and warm. As well as the receptionists. The staff treat you like family. We loved our stay at PortoBay and felt so well taken care of. Thank you to all. We hope you get the recognition you deserve.
Stayed in August 2024
Reviewed: 8 August 2024
Elle
United KingdomGreat hotel, friendly staff, location was very good!
Stayed in July 2024
Reviewed: 4 August 2024
Dirk
BelgiumSound proofing of the windows was very bad, so even though we were on the 12th( I believe) floor, I was awoken by the beeps of the cleaning cars at 3 am. Also the beach bars were audible. I don't want to imagine what rooms with beach view on the first floors have going on.
The hotel is on a prime location and it's easy to navigate around. 10 minutes drive from the famous Sugarloaf Bread. The room we booked (top level) had a spectacular view and the bedding were nicely medium hard. Breakfast was varied and very friendly staff to refill. We didn't have dinner as we had a craving for sushi. The reception people promptly advised a Nikkei place accross the street which was a marvelous bonus to our stay.
Stayed in July 2024
Reviewed: 30 July 2024
Mafalda
United Kingdomi loved it all. perfect location. The beach was right in front and the staff in the hotel and the beach were very friendly.
The breakfast was amazing. Lots of variety and really well organized. Our room was on the 12th floor and we had an amazing view over Copacabana. it was super central location and right in front of the beach. Loved the view from the pool on the rooftop. we also had drinks there and it was a lovely place to enjoy a cocktail after a busy day.
Stayed in July 2024
Reviewed: 30 July 2024
Yolanda
BrazilSome of the lights in the room were not working, and the floor wasn’t very clean.
Great location, great rooftop pool, fairly elegant decoration.
Stayed in July 2024
Reviewed: 29 July 2024
Erica
United StatesThe best
The best
Stayed in July 2024
Reviewed: 19 July 2024
Gayle
United KingdomBreakfast was great. Staff were absolutely lovely!
Stayed in April 2024
Reviewed: 19 July 2024
Sabrina
South AfricaAll was great!
Pool area, gym, location were amazing! Room facilities superb with a fridge and kettle.
Stayed in July 2024
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