Gorgeous hotel, incredible views, brilliant staff - especially Laura on reception - and an overall great experience.

Stayed in September 2024

Quality of the towels in the room, cleannines of the room. Quality of wi fi could only work in the room when close to the window

The room size, the facility, the option to have half board included. The breakfast

Stayed in September 2024

Everything was great I will however mention I thought the hotel wrist band was a little weird and tacky. I don’t want people on the outside knowing where I’m staying and it looks lame with my outfits wearing a blue wrist band lol no biggie though! A card is more simple I can keep in my wallet.

Wow the room and view was amazing 😍🤍 the gym was great the pool area was lovely and breakfast was the cherry on top 10/10 !! everything about this hotel was perfect. The staff were lovely too ✨ highly recommend ❤️

Stayed in September 2024

a bit loud music at the swimmingpool

Everything

Stayed in September 2024

Nice place! Will come back

Stayed in September 2024

The staff couldn’t understand english very good

Everything was perfect, except location

Stayed in September 2024

The only slight problem with the rooms was quickly fixed. The coffee machine had obviously not been cleaned on a long time - it was musty and a little moldy inside. However, upon reporting this it was not just cleaned, it was replaced with a brand new machine. (I wonder if our early checkin led to a slightly more rushed cleaning.) I mention this above as well because if there is an issue - and these things happen - then the way it is addressed can become a positive. I would say that dinner could be improved. We were half board and there is a more limited buffet choice. It's nice enough but it was more "eat and leave" than enjoy a meal. Everything in the hotel says 5star except that dinner. There is an a la carte in the top floor which is beautiful. It was not included in our half board stay but maybe it is in the all inclusive. That would address this issue if so.

We had a great 5 day stay here. The staff were friendly and accommodating, even allowing us to check in 5 hours early due to awkward UK flight times. Your first impression of the hotel is it's imposing size over the Sao Conrado beach, and as I came in, I felt like I was arriving at a hotel that was a level up from our norm. Upon seeing the room we had booked (Junior suite on 27th floor), the staff said "wait til you see the view"... And it did not disappoint. It was breathtaking. I have attached a picture of our room view to the review. The suite was huge and nicely furnished. Some nice touches like giving us some welcome cake. Slight issue with the coffee machine that I have mentioned below but it was quickly dealt with. The hotel facilities are beautiful and well kept - it was not busy when we visited and seemed to be more in use as a business hotel in the winter. This meant it was nice and quiet. Breakfast was hot and fresh with lots of options, both continental and cooked. The usual hotel omelette stations and breakfast options. It cost us just a few pounds to get an uber to ipanema, a little more to copacabana. Overall though the location is pretty good. We got a much nicer hotel for the same price than you would a few miles up the road because it is Sao Conrado and not Copacabana. Overall we loved our stay here. Rio has so much to offer and with a little caution in some areas, we felt quite safe. Whenever we get back, we will be looking at hotel nacional first for accommodation! Thanks.

Stayed in August 2024

Private secure beach away from crime areas

Very well attended property and great facilities. All well maintained

Stayed in August 2024

Limited breakfast for Muslims and vegetarian

Everything

Stayed in July 2024

The communication with the staff was not easy because most of them speak only Portuguese.

The location and the facility.

Stayed in August 2024

The food outside of breakfast wasn’t great

Clean , easy to get a taxi , close to a market

Stayed in August 2024

My second stay was better so I upgraded from an 8 to 9 out of 10 for my 2nd review to have an average of 8.5 which is appropriate for this very good hotel , very good value for money with a little minor issues that are acceptable given the price level outside of high seison

Stayed in August 2024

The staff was friendly, however very slow. They don't speak a lot of English and it make the communication bad. Our bedsheets had some small holes and they didn't give us hand towels until we asked for them. There was no coffee machine in the room unless you asked for it (and it took a lot of time to bring one) as well as a hairdryer. It is defenetly not a 5 star hotel. I would give a solid 4 stars.

The bed was very comfortable and the view was very nice. The buffet was varied and the gym is pretty good.

Stayed in August 2024

A little dated rooms, when you get higher rooms hot water takes a long time. They could make better use of the garden 1 floor up from the swimming pool area. Bread selection very limited and soft (real freshly baked French Baquette bread people!) Check in and out were very busy so high waiting times.

Good value for a 5 star hotel in Rìo compared to some other 5 star or some of the better 4 star hotels in Rìo. Not perfect, but relatively good value . Great views if you have Ocean front view room, unfortunately no balconies though: famous architects, like Niemeyer in this case (I love his work) are sometimes more concerned with the facade optics then the usability of the design. Although not a famous location it is not too far from many of the things in Rìo. Mall nearby.

Stayed in August 2024

Not much evening entertainment

The grandeur and the cleanliness

Stayed in August 2024

For a 5 star hotel they don’t have door men/porters at the entrance to greet customers & help with bags at arrival. We arrived at the hotel at 7pm via taxi and there was only 3 security men who were chatting away and stared at our faces & didn’t help us with our bags (I’m used to the European way of hospitality so they help you take your bags in etc) once we got inside to the reception then someone took our bags. We didn’t get a complete introduction of the hotel so we had to figure it out for ourselves including finding where the lifts were etc. In the rooms they don’t provide slippers or robes which would have been really useful. The pool area doesn’t get a lot of sun because of how the building’s structured so you have to sun bathe at the top floor of the pool area The security at night bother you about wearing your hotel bracelet but for tourists - navigating through Rio with a bracelet that says exactly where your staying doesn’t sound exactly safe. I preferred not wearing mine depending on what areas we visited and to avoid being extorted with tourist prices (The bracelet is bright blue and shows the hotel name)

I loved how spacious the room was - in comparison to a lot of the other hotels in Rio it was absolutely amazing I have to say. I LOVED the view - wow it was lush. A true experience.

Stayed in June 2024

Nothing. It was an excellent value place

Great location right by the beach. Slightly away from main areas but as a result you get a 5 star place right on beach. Ubers cost only a few pounds up to Leblon, Ipanema etc

Stayed in June 2024

Wifi strength could be better but this isn't a complain, I'm just used to super-fast Finnish fibre network

Breakfast was lovely, the staff were nice, the beds super comfortable, and all-round an amazing 5-star hotel

Stayed in June 2024

Food at the restaurant/buffet could be better.

Wiev from our room. And the children's play area. The staff there was a 10 out of 10.

Stayed in June 2024

Quality of towels (were out, very very old, thin) quality of the sheets. Lack of amenities in the room.

The room size. Property amenities (pool, fitness center) being beach front as well was a plus.

Stayed in June 2024

fantastic

Stayed in June 2024

There was lack of varieties of breakfast. Especially dinner was not good.

Nice view and good facilities

Stayed in June 2024

I recently stayed at this amazing hotel where the staff were incredibly friendly, and the location was perfect. The spacious rooms and the amazing view of the mountain added an extra touch of luxury to our stay. The warm welcome and helpful service from the staff made my stay truly enjoyable. I highly recommend this hotel for a wonderful stay!

Stayed in May 2024

All good

Nice Place Nice Building Nice Sea View...Nice Staff

Stayed in May 2024