Avenida Mato Grosso, 5555, Campo Grande, CEP 79031000, Brazil
#28 of 44 hotels in Campo Grande
Guests' ChoiceBased on 58 hotel reviews
7.2Cleanliness
7.5
Comfort
7.5
Location
8.3
Facilities
7.3
Staff
7.8
Value for money
6.7
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 10 June 2023
Jonnathan
BrazilTempo de espera no check in.
Stayed in June 2023
Reviewed: 1 June 2023
Barbara
United StatesIt was quite a distance from restaurants and the airport. Slightly annoyed with the music selections which seemed to be stuck in a limited mode.
The staff were all extremely nice and helpful.
Stayed in May 2023
Reviewed: 28 April 2023
Georg
AustriaBreakfast was delicius.
Stayed in April 2023
Reviewed: 29 March 2023
Edson
PortugalShould have glasses available on the room.
Stayed in March 2023
Reviewed: 30 January 2023
Peter
BrazilNothing stands out
Good layout, atmosphere and location
Stayed in January 2023
Reviewed: 23 December 2022
Lourenco
United Statesthe room should have more hangers
very clean, the staff was very nice, and the breakfast very very good, I enjoyed my stay.
Stayed in December 2022
Reviewed: 3 November 2022
Natália
IrelandFacilities are a bit old, shower and air con.
Friendly staff, clean room, excellent food.
Stayed in November 2022
Reviewed: 6 April 2022
Joao
Brazilthe room service is not 24hours! it cannot take breakfast at you room
Stayed in April 2022
Reviewed: 30 March 2022
Otávio
BrazilI didn't like the pillows. They were either too tall or too low. The second floor is stinking of pee. Please, do something about it.
The staff was very nice. I also enjoyed the swimming pool. The location was also convenient.
Stayed in March 2022
Reviewed: 3 September 2024
Bouhas
United Arab Emirateswindow with no view
Food&Bev, comfort and staff
Stayed in August 2024
Reviewed: 25 October 2023
Rafael
BrazilOld Rooms, Dirty, Bad Facilities, nothing compare with other Novotel Hotels in the World.
Nothing
Stayed in October 2023
Reviewed: 20 October 2023
Ilaria
South AfricaNothing
Dining and pool areas, lobby, friendly and helpful staff
Stayed in September 2023
Reviewed: 13 July 2023
Benjamin
CanadaThe restaurant on site took over an hour for the food and portions came out super tiny but tasty. Also hotel is a bit out of town centre so if coming from Pantanal it’s about 30-40 mins to cross the city.
Large, comfortable rooms. Modern decor throughout. Nice pool.
Stayed in July 2023
Reviewed: 3 August 2022
Michel
SpainCleaning could be better.
Stayed in August 2022
Reviewed: 25 July 2022
Filipe
BrazilRoom; bad; bathroom; loud sound at the swimming pool area.
Breakfast buffet.
Stayed in July 2022
Reviewed: 19 March 2022
Marcus
Switzerlandbathroom too old.
staff, comfortable, clean
Stayed in March 2022
Reviewed: 14 March 2022
Dennis
United Statesthe breakfast bar was the same every day. no variety in the foods. the air conditioner ran in the room all the time and had a mold smell to it. developed a sinus infection from the moldy smell of the room. the mattress was hard as a board with no padding to help cushion with only a sheet.
the pool area was the best amenity.
Stayed in March 2022
Reviewed: 31 January 2022
Marinkovic
BrazilWiFi is basically unusable. will not return to hotel as regular cell signal is bad and WiFi at the hotel is horrible. was unable to work at the hotel had to borrow office at a friends company to receive and send docs
breakfast was fair and location is good
Stayed in January 2022
Reviewed: 9 January 2022
Nadia
United KingdomNothing at all
The outdoor area is great. Lots of space and a great pool area.
Stayed in December 2021
Reviewed: 9 January 2022
Fabiola
Brazillocation and staff
Stayed in January 2022
Reviewed: 13 December 2021
Mariana
Brazilparedes do box do banheiro estavam sujas, tinha até catarro na parede de vidro do box 😢
Stayed in December 2021
Reviewed: 24 November 2021
Val
United States1) The way I was treated by the front desk at checking beside waited about 20+ minutes after been on flights for 24 hrs and feeling exhausted. Not a polite way … no one word like good night welcome to our property 2) No offered help with my big suitcase 3) No identification used by front desk lady 4) No knowledge about I already did my reservations before left USA 5) The lady did act like I was from the other planet when presented my passport as my identification and asked in a very weird /rude way … are you a estrangeira? 6) Another long waiting about 15/20 minutes to her figure about my reservation not informing me on single word about what was going on so I asked it’s anything wrong with my reservation?… oh no I will have to create a account for you … weird 7)No iron flat in the “”vip room”” 8) No tissue box even after I asked couple times 9) the clean team unplugged and closed my MacBook without my knowledge and or permission 9) I wasn’t informed that breakfast is about R$50 per person … Never again with Booking.com bc I thought I saw breakfast included when did my reservation but it wasn’t… 10 ) Rudeness of breakfast employees also 11) the event manager was very impolite when I was having breakfast with my sister in the outside area for 2 days straight basically screaming with the employees to move the tables here and there bc they were about to have a even 12) second day at breakfast soon I seat down to eat was informed that they would wash the area bc they were about to have. a even.. What I do have to do with it ? why didn’t wash it before or after breakfast are served?? not sure … but
The room.
Stayed in November 2021
Reviewed: 6 November 2021
Konstantinos
GreeceThe hotel is very nice, the neighborhood is quiet. There are restaurants and shopping malls near the hotel. The food was nice and the staff very gentle. Very good relation price and quality of stay. Everytime I come to Campo Grande I stay in this hotel.
Stayed in November 2021
Reviewed: 15 July 2024
Edson
BrazilThere are no comments available for this review
Stayed in July 2024
Showing 1 – 25
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