Katarino Area, 2760 Bansko, Bulgaria
#1 of 83 hotels in Bansko
Guests' ChoiceBased on 299 hotel reviews
9.5Cleanliness
9.6
Comfort
9.6
Location
9.4
Facilities
9.5
Staff
9.7
Value for money
9.0
Free WiFi
9.0
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End of dialog contentReviewed: 26 September 2024
Gillian
United StatesThe batteries on the TV remote did not work.
Spa facilities are very nice. Rooms are large and comfortable and the view is incredible.
Stayed in September 2024
Reviewed: 11 September 2024
Iva
BulgariaThe overpriced bottle of water at dinner (8.50 BGN) and overpriced coffee and cappuccino at the lobby bar. Also to my surprise the coffee capsules in the room were also priced. It would have been better to be included in the room price and for the client to perceive them as compliment.
All was good, especially the spa and the food on half board room.
Stayed in September 2024
Reviewed: 18 August 2024
Denitsa
BulgariaI would like to see gluten free and lactose free dessert for dinner, except for the fruit options. Today there are so many delicious raw cakes and rolls based on nuts and fruits from which the hotel can take ideas :)
We have been visiting the hotel each year for the past 6 years and we can see how the service is evolving. I like the fact that they have added so much activities for children. There is food offered for small children as well. For adults they have included gluten free and lactose free breakfast options, which I really appreciate and enjoy as a person with health issues. The new outdoor pool has added more water space for all guests. I am really curious to see how the hotel will change and improve next time we visit :)
Stayed in August 2024
Reviewed: 29 July 2024
Georgi
BulgariaI wouldn't say that there is something that I didn't like, I was expecting better food and dishes. It was OK, I just had higher expectations when it is a five-star hotel.
The spa center and the pools were excellent. The view from the hotel and the room was amazing. The staff was accommodating. It was very clean and quite.
Stayed in July 2024
Reviewed: 10 July 2024
Aleksandar
BulgariaThe room did not have an A/C which would be just fine if there weren't barking dogs in the surrounding area during the night so we couldn't leave the door open.
The view, the food, the staff were all exceptional. The thermal zone was pretty good and almost always empty (during the summer). The whole complex is designed and maintained very well
Stayed in July 2024
Reviewed: 14 June 2024
Dzhuliya
BulgariaEverything was perfect!
Stayed in April 2024
Reviewed: 10 June 2024
Miliyan
BulgariaFood, service, location
Stayed in June 2024
Reviewed: 12 May 2024
Quizppl
IrelandReceptionists in most of the occasions were not nice, sometimes even rude and unprofessional from my point of view, some training in customer experience would be nice for a 5* star facilities. Room was cleaned only once for a 3 night stay, all other days they only counted the mini bar ( ridiculously expensive and overpriced) and changed the towels...
Location, restaurant staff and food was amazing.
Stayed in May 2024
Reviewed: 23 March 2024
Vasil
North Macedoniagreat hotel, spa, meals and entertainment area
Stayed in February 2024
Reviewed: 16 March 2024
Gergana
BulgariaThe stay was outstanding, the kind attitude from every single person in the hotel from reception to restaurant to the kind cleaning staff, location of the hotel, amazing views and quality of food (from hotels farm) made the stay unforgettable! Thank you for the great holiday!
Stayed in March 2024
Reviewed: 5 March 2024
Dimitris
GreeceRoom too warm without thermostat. Pool water could be cleaner
Tidy, clean, well kept. Decent food buffet
Stayed in March 2024
Reviewed: 1 March 2024
Snezhana
BulgariaMy family and I lacked nothing.
The food was from local products, prepared in a delicious way.
Stayed in February 2024
Reviewed: 12 January 2024
Galina
BulgariaVery hot water and very high humidity and temperature in indoor pool area. Excellent masage (therapist Ilian).
Food was good
Stayed in January 2024
Reviewed: 17 December 2023
Nikolovamargaritald
United KingdomThe hotel was great for a family with children, it was very baby and child - friendly! The apartment was comfortable, the food in the restaurant was delicious, the spa and the pools were great, there were activities and play zones for children which our son loved. Also the home-cooked baby food was a delightful surprise:)
Stayed in December 2023
Reviewed: 14 December 2023
Ivan
UkraineEverything, as usually
Stayed in December 2023
Reviewed: 18 November 2023
Eleonora
Bulgariathe only thing was the odd position of the bed relative to the sockets (not on the same wall) but it was not dramatic
Amazing place for family with kids. So many activities suitable even for younger kids. They offer even food for babies who just start with solid food. The food was amazing, there was something for any taste and even for picky eaters toddlers.
Stayed in November 2023
Reviewed: 15 November 2023
Ekaterina
Bulgariawonderful staff, very attentive. Most services are very-well thought.
Stayed in October 2023
Reviewed: 13 November 2023
Ivan
UkraineHere you can’t be dissapointed
Everything was perfect, spa was perfect, dinners were perfect, accommodation was perfect, staff was very very perfect. Thank you for our perfect rest. See you
Stayed in November 2023
Reviewed: 29 October 2023
Лев
BulgariaSome of the restaurant stuff looked very tired and without any will to work. Because the drinks are not included with dinner there are waiters offering menus with drinks and some of them get really upset when you don't order any.
Amzing location with stunning view from the balcony in our room. The view is also visible from the pools. Facilities are clean greatlooking and do not disturb the overal location view. Spa is clean and amazing, everything you could posibly want is here. (Maybe some deep tissue massage would be nice). The food is equaly amazing - Super hight quality local products and cooking is super good. A lot of choice, a lot of fresh fruits and salads, cheese, juices, fish, pancakes, pasta, BBQ and even pizza.
Stayed in October 2023
Reviewed: 14 September 2023
Dimitar
BulgariaGreat location, amazing view, exceptional facilities.
Stayed in September 2023
Reviewed: 22 August 2023
Simona
United KingdomEverything is great!
Exceptional customer service! Spotless facility and amazing food! I have been at Katarino multiple times and I can definitely say I’m going back again! ❤️
Stayed in August 2023
Reviewed: 16 August 2023
Geomedjr
SpainThe lobby bar service can be better.
Facilities, food, activities (including for children), service!
Stayed in August 2023
Reviewed: 4 July 2023
Emiliya
BulgariaGreat value for money. Wonderful SPA facilities, very friendly staff, great mountain views.
Stayed in July 2023
Reviewed: 3 June 2023
Olga
United KingdomIt was very warm everywhere - rooms, common areas, restaurant.
Best customer service I've experienced in Bulgaria. Everything is extremely organized, down to the smallest detail. Very friendly staff, great facilities, many activities for kids - treasure hunt, kids disco, horseback riding and more.
Stayed in May 2023
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