The 🛁 in the Room was broken , wasn't very stable and the water was licking in the bedroom floor and was a bad smell in the room.

Location , breakfast

Stayed in November 2024

As mentioned by other reviewers, the sinks in the bathroom are tilted and not fit well, thus water tends to overflow. A similar issue affects the showers. The glass screens are not wide enough and water floods the bathroom floor. Breakfast was not impressive.

Rooms are good size, clean and comfortable. Ours had large balconies. The staff was very nice. This hotel is located directly by the sea and very close to Regina Maria’s “Castle” and the gardens. The views are great. This is the best choice if you cannot walk long or do not want to drive to the aforementioned attractions. There are a couple of cafes nearby and a nice restaurant with a terrace overlooking the sea (though overpriced). Reaching the hotel can be a bit challenging if you rely on navigation apps, especially since there are road works ongoing. However, there are reliable signs on the streets. Once you go down the narrow road reaching the beach, pass by the car parking and follow to the right untill you see the hotel. There you can park on the side of the narrow road, if there are enough free spaces available.

Stayed in October 2024

- In one of the rooms (we were a small party of a few people) there were some small repairs that could be done - the toilet paper handing thing was somewhat broken, for example.

- The staff was the best :))) - The breakfast was continental and it had a decent variety of food, although not huge by any means. - The location was excellent for us, but it might be less so if one wants to explore nearby without a car or wants to go to the beach most of the time. Scuba divers might appreciate it, but I don't know... - The room was decorated in a nice way.

Stayed in September 2024

The sea is only a few feet away, the place is quiet so that one can hear the sea from the balcony in the evening. Also, very close to the castle and gardens. Nice staff. Good breakfast even if the selection of food isn't much.

Stayed in August 2024

We asked for double room and received twin room. Problems with the bathroom draining system in room 211,all the time the floor is wet.

Location, sea view, breakfast

Stayed in August 2024

I didn't like the walk in shower, as the water can go in all the bathroom, the TP holder was hanging, the garden windows not properly cleaned, the bed frame with stains.

The positioning is fabulous, next to the Queen Mary's summer residency, in a very quiet corner. I liked the proximity of the sea and the sunbeds offered by the hotel, the room size ( we stayed in a studio) and the nice long promenade which stretches from Balchik to Albena. The breakfast included in the price of the room is varied and fresh. Altogether the hotel is very nice and despite the punctual minuses listed, we would recommend it for the quietness and the thalassotherapy.

Stayed in August 2024

Compared to previous years, I appreciated the organization of the breakfast buffet, but I would recommend using larger plates, the plates are small, as for serving dessert. More care given to the green space and plants (the oleanders in front of the hotel were full of fleas, they can be treated with special solutions).

Location - rooms with sea view, clean, silence, good coffee, Spa services- good massage & face tratments, young staff with genuine smiles, restaurant manager attentive to customers and smiling. I appreciated the collaboration with the beach near the castle. With a ticket from the reception you benefit from a deckchair and an umbrella at Delano beach. Thank you! We will happily return and recommend you.

Stayed in August 2024

The other guests were reserving the beds by keeping the towels on the lounges all day long

The staff were very welcoming, especially the gentleman called Iustilini or something similar Massage was great Very calming and private

Stayed in August 2024

Did not have hot water in the shower in the morning

Excellent location across the road from the sea (terrace with deckchairs by the sea, sand without rocks in the water). Studio with all facilities, bright room and balcony on two sides with an open view to the sea and Balchik. Friendly and customer-oriented staff. Very good breakfast on the terrace. We used the hotel facilities including after check-out, which was extraordinary. Parking space in front of the hotel, included in the room rate. Excellent WiFi coverage.

Stayed in August 2024

It was a bit hard to talk and understand each other at the SPA due to language barrier.

It was really nice, we enjoyed the SPA. We got an amazing ritual treatment!!! I recommend.

Stayed in August 2024

-

A very nice place with nice people and nice staff, always smailing! I will come back next year with pleisure!

Stayed in July 2024

Nothing

Everything was just perfect! Perfect location, facility, staff.

Stayed in July 2024

Breakfast, poor for a 4 star hotel

Location

Stayed in July 2024

We didn't have any real issues at all. The one thing to watch out for is that the shower in the room only has a panel at the front half with no screen or door. This means it is pretty easy to flood the bathroom while showering, so make sure to keep towels and things on the counter while you're using it.

The staff were really helpful with arranging transport to and from the airport, the rooms themselves are fairly spacious and very clean and comfortable. The view of the sea is pretty much unbearable and you've got plenty of shops, bars etc just a short walk away. Breakfast has a decent range of options and was plenty enough for us.

Stayed in June 2024

Everything!

Stayed in June 2024

everything !

Stayed in June 2024

Though it has a small kitchen, there were absolutely no utensils in it (plates, pans, cutlery, etc). In weekends, Balchik is no longer the quiet place it used to be. The boom-boom of the techno "music" from a beach bar not far from the hotel lasted well into the night (till 2 AM). But this is not the hotel's fault.

The apartment was very spacious, very clean and comfortable.

Stayed in June 2024

GPS directions from booking.com page led to car park of botical gardens. Before the town . But aventually found.

Great location, right on the promenade amazing views from private balcony, excellent size rooms, with all immediate necessities upon arrival. great service by all staff in attendance, within reception, restaurant ,and spa section. A good amount of choice of spa treatments and completed really well. Breakfast fair selection of food available.

Stayed in June 2024

that there were no clear instructions to reach the address. there should be some signs indicating the direction to the hotel, a lot of time was wasted looking for the correct address.

the position of the hotel, in front of the sea.

Stayed in June 2024

The fact that the room was invaded by ants and the bathtub did not seem safe at all, something was broken. Also, the crib was broken, not safe for my baby so she had to sleep in our bad (also not safe for a lot of reasons).

Very good positioning and nice view. Very polite staff, always happy to help.

Stayed in April 2024

Change please the location on Waze, it is wrong. Guys, try to use maybe Nomad Beach, or Cossara villa

Stayed in May 2024

Google maps is so bad at updating the right road to get to the location.

The location is perfect! Right by the sea, the staff memebers (from spa to reception to everyone in the restaurant) where so kind and helpful. Made our stay with a baby very cozy. The room was very beautiful with wide balcony to see the sea. The pool was warm, perfect for a bath. The food at the restaurant was delicious! Because of the location, right on the sea promenade but towards an ending, you are in a quiet place, and can take a wonderful walk by the sea, to get to the restaurants, shops and other attractions. Also you can enter the Castle museum area from nearby. This was our 2 year anniversary and we will probably come back for the next ones too! Loved it!!!

Stayed in May 2024

The shower system in the bathroom. There is no shower cabin, just open space and water evacuation in the floor, under the toilet. The stone from bath was wonderful and adherent (no slippering), but 1) it has no control of the water direction to remain dry all the things; 2) humidity on the floor remains many hours if not summer weather is (for us was end of April). Beside this, there are no hooks to hang towels / clothes / bathrobe on (just a towel bar). The coffee machine is not the best one possible, and maybe they have to change also the coffee expected for a 4* hotel. But it seems the hotel has recently changed the owner and the transformation and increasing of facilities are ongoing.

The staff was very friendly and helpful. We liked very much the proximity (less than 10 m) of the hotel with the seashore (the sea was absolutely gorgeous during our stay) and the possibility to have long walks along the line of seashore one the one hand (recently build concrete road towards Albena, not yet the acces of the cars), and the nice smelling vegetation, with birds sounds and 20-40 m heigh of cliffs on the other hand. The dinner was really excellent for both days we eat it here. Very tasty all dishes we ordered, and professional and aesthetic presentation. The vegetables, cheese and fish were local and good quality. The price is fair for the quality and quantity of the food on the plate. Very good homemade bread for one breakfast. Are a direct relation between the numbers of tourists and type of breakfast, but the staff are very kind and offer us different alternatives if we had different preferences. The very big (+) of the property was for us the Spa & Wellness facilities (including very professional massage-therapy following different technics (I think are over 15 types), including use of essential oils, warm Himalaya salt stones, crystals or Ayurvedic herbs, nut also typical Thay massage and other manually technics for relaxing, fortification, anticellulite so on.). We had "very good time" with the fish spa procedure and unexpected detox spa, both of them on the feet. Are also gym, salt room, pool, etc.

Stayed in April 2024

The bathroom door was made of glass and it was like it wasn’t there in terms of soundproofing. Everything you did in the bathroom could be heard from the room. Also neither the windows were the best in terms of soundproofing. Another thing I didn’t like was the sink. It was modern and it looked great but it wasn’t the most practical one. Those are not such great problems tbh, I just wrote them here for the management to take in consideration for improvements and to argue why I gave a 9 instead of a 10.

The staff was very kind and nice. Food was very good and plentyful Coffee was great Spa was very nice and clean

Stayed in April 2024