Nothing to comment on in this section.

End of season, and Sunny Beach was about to close down. I really appreciated the tranquility. I guess the surroundings of the hotel can be a party-mayhem in high-season, and that's not my cup of tea any longer. Had a lovely, relaxing week both at the excellent pool-area at the hotel and at the beach close by. All inclusive worked perfectly for me.

Stayed in October 2023

It wasn't my problem, but someone might be bothered by street noise until early morning :)

A bit older hotel in good condition look renovated. Central location strigh on walking street just few minutes walk distance to sandy beach. Very good food in restaurant and nice staff. View from uppers floor. I can fully recommend.

Stayed in October 2023

I didn't like the room we were given for a family of 3 adults my daughter and her husband came with us and they had a bigger room for 2 people Balcony is tiny not suitable for 3 people Food hit and miss

Lovely central hotel Great for families of all age's Hotel could do with a makeover

Stayed in September 2023

Staff was not nice. Food was average, poor selection of cakes. Water in pool was cold. I do not recommend this hotel.

Location close to beach

Stayed in September 2023

Some staff miserable Lifts poor

Food was good Drinks were good Location was excellent

Stayed in September 2023

Busy elevators

Location, facilities

Stayed in August 2023

Lifts are a bit of a pain

Food was good as well as location

Stayed in August 2023

Theres nothing i didnt like everything is perfect

Perfect service, nice people especially animation team and bartender's . Clean rooms, dry and clean towels every day

Stayed in August 2023

Lifts can be a bit annoying at times if it's busy that's about it

Pool and pool entertainment were brilliant, location excellent, rooms are dated but clean and comfortable food was more of a Eastern Europeans style but to be expected but always found something to eat. Kids loved it and want to go back which is the main thing.

Stayed in June 2023

food is average but not bad, evening animation is below average, very noisy at night since the hotel is in the middle of nightlife

located in the center of sunny beach, close to beach, very nice waterpark, good animation during daytime, room is clear

Stayed in July 2023

I do not understand why such a big hotel cannot provide more seating for the everyning entertainment. It was also annoying when ať 22.59 they simple took away the table we were sitting at... From the hotel staff only waitresses were nice...

We were really satisfied with our accommodation, we had rooms in the side low blue building. The rooms were cleaned every day, food was different each time and very tasty. Ice cream and snack during day - top! Our children enjoyed the aquapark, a lot of slides. Hotel Kuban has a big effort to maintain cleanliness.

Stayed in June 2023

Some reception staff were quite stand offish but we didn’t need to engage with them much at all! Some food was definitely not to our liking but I’m sure others do. Mentioned in other reviews, we were facing flower street which was loud however I bought us all earplugs and eye masks as the curtains are thin and let light in from an early hour. The lift situation is insane, the middle lift broke down quite a lot & for a hotel of that size, they are small so you can end up standing there for a while waiting for an empty lift. The air conditioning in the rooms is not really fit for purpose & it was better to have the balcony door open with the fly screen closed, however at night this wasn’t possible due to the noise from Flower St that went on till around 6am. You can hear the noise with the door shut but it’s much louder with it open. The cable TV works but only has one English Channel really which is the news so take alternate entertainment if you’re planning to spend time in your room although we did find a film channel on the last night called 1000 (I think) that was Bulgarian but shown English films on. The WiFi only really works in public areas but works well there with lots of seating areas for you to chill and access it. Finally, BEWARE of the seagulls! If you eat on the balcony in the restaurant or leave one of those brown paper bags from the snack bar on your sun lounger they will come down to get it, if there’s food in it, you’ll end up with a seagull brawl on your lap. Amusing the first time but you’ll learn quickly, one of them even bit my daughters finger!!! They’re very cheeky.

The facilities were fantastic and a majority of the staff were exceptional. The animation team; Denis, Natalia, Octavia and Alisha literally made our holiday perfect. They were all so friendly & Denis was really helpful in teaching us the language and giving us advice about the local area, he’s a real asset to the team. The team even came in earlier on the day we were leaving to say goodbye and give us a certificate for being the best family of the week! We’d visit again just for them! The entertainment in the daytime and the evenings was really good, we loved the ones that engaged the guests and the Latin dancers were fabulous. We managed to find sun loungers for our family of 6 every day & the pool and slides were fantastic! Not your average slides in a hotel pool. They were really exciting and fun for all the family (Kids are 11, 14, 17 and 18). A majority of the bar staff were great, as was our cleaner (16th floor). Cleaner visited every day to make the beds, clean around and change the towels. Drinks at the bar had a great selection and the soft drinks even offered genuine Coca Cola which is not common on all inclusive. You can even get slushes at the bar (or vodka slush!) which again, is unusual for All Inclusive. The food was ok and some days better than others. Some days we found it difficult to make a meal up however we managed to eat as needed on most days and it wasn’t expensive to eat out a few times! The staff in the snack bar were nice however the food in there was also a bit hit and miss! I think that this is down to culture though and it being unusual selections for English people. Pizza was always available and some sandwiches were really good along with the warm pastries, sponge cakes and the ice cream machine. You walk out of the door on to Flower Street, then a few min walk down the street to the pier and the beach. The beach is beautiful and the sea is quite shallow for about 30m out.

Stayed in June 2023

Broken bed, not comfortable

Stayed in June 2023

noisy music in the aquapark

location, food

Stayed in October 2022

Very bad beds, we were lying like on wood floor...

Place

Stayed in October 2022

That room on the 19th floor with sea view was wonderful..it was a first time being so high in a hotel room..the personel was also very nice..thanks for that wonderful stay !

Stayed in October 2022

1. Aqua park with opening hours only between 09:00 and 18:00 2. A lot of noise coming from the clubs and from the street, but you still can sleep

1. The aqua park - 4 pools with different water depths starting 0.6m to 1.55m 2. Food was very good and quite diverse 3. Daily cleaning of the room

Stayed in August 2022

the staff was not very polite and humble

The Aquapark is great for kids

Stayed in July 2022

Used ( old ) furniture in the room. Foods an average satisfactory only. No parking at the hotel, need to park in other places...

Just location and Aqua Park 👍

Stayed in June 2022

Lack of bottles of water in the room Loud music until early hours of the morning

Aquapark bar very close to all amenities and the Beach. Food was OK every day something different definitely value for money

Stayed in June 2022

I didn't like that sometimes elevators didn't work or we had to wait for it in the big queue only 3 elevators for 20 floors. It's definitely not a hotel for people that want to rest it was very loud even on 19th floor music from nearby pubs was full blast until 6 o'clock in the morning. I was very disappointed with lack of bottles of water in the room even that on Booking.com on my reservation was that its included

Aquapark was fantastic. Very close to te beach and all the attractions. Big lobby. We had a lovley stay definitely value for money. Staff was very helpfull I would stay here again

Stayed in June 2022

Very cheap hotel. Ice only for cocktails 😅😅😅. Juice no ice. Mojito from the TEC mashine No alcohol in the cocktails. Beer it's for sure alcohol free! The food it's a lot but it's not fresh, my kid throw up the sausages. The soup it's made by scraps (left overs). Tiny balcony. I should give zero points because they did not have a pios working, you can not use the bank card, you need Leva!!! for everything - towels for the pool, games, parking. Exchange 10% and ATM 20 % extra charges. So a cheap voyage was not that cheap at all. Because 4stars in Bulgaria are always 2! The waitings for the elevator was excruciating, many times we took the stairs from 18s floor.

I should give zero points because they did not have a pios working, you can not use the bank card, you need Leva!!! for everything - towels for the pool, games, parking. Exchange 10% and ATM 20 % extra charges. So, a cheap voyage was not that cheap at all. Because 4stars in Bulgaria are always 2! Location, the view is wonderful from 15-20 floors. Aqua Park great for kids

Stayed in June 2022

food was repetitive and not a massive selection. everything was tasty and definitely edible, just a tad boring.

Fabulous pool area and entertainment staff. kids club kept them happy, and then there were adult games too to keep the big kids happy. Also fab games room with Air Hockey, pool, shoot ‘em ups etc…

Stayed in May 2022

Bit of faf to get to restaurant down one lift then walk round lobby get another lift up to it.

Staff very helpful. Good selection of flumes.snack bars good selection and always well stocked.

Stayed in May 2022