No elevator- not usually an issue for me however my finance injured his ankle snowboarding and getting up and down the stairs was a challenge for him after that. Room was also quite hot and we could not turn off the radiators. But these things were not big problems to us.

The best and hottest sauna! Really lovely helpful staff. Decent good value breakfast. Very good location- less then 5 minutes walk to the gondola.

Stayed in March 2024

Great hotel

Stayed in February 2024

Lovely hotel, very comfy beds, they cleaned the room every day and about a 5 minute walk to the Gondola so right in the middle of town. They also have a beautiful cat that lords it up over the hotel

Stayed in March 2024

No elevator in the building, and there was a place to sit with the fireplace but this was absolutely not cozy.

Location was perfect, close to the gondel and shops, restaurants and bars.

Stayed in March 2024

I would add a few relaxation beds near the pool + treadmill

Location, stuff, value for money

Stayed in March 2024

Friendliest staff i have ever met. You feel like home.

Stayed in March 2024

The breakfast was excellent and accurate

Stayed in March 2024

Some home made stuff in the breakfast course are really good

Stayed in March 2024

Nothing really , quite basic , slightly dated but adds to the charm

It’s price and location

Stayed in March 2024

For me personally, the room was too hot, and I didn’t quite understand when and how the heating was controlled. I think it depended on whether the key car is in the slot or not.

A very nice hotel with all the facilities you need for a ski vacation. It is roughly 5-8 minute walk to the gondola, although uphill. The breakfast is good. It is basic but has all the ingredients you need to start your day. Dinner is not included as it is in the adjacent restaurant “Veranda”, which you go to through the hotel. So you eat whatever you order, and there is a discount for hotel residents. The house cat is cool and friendly.

Stayed in March 2024

Nothing

Friendly staff, room cleaned daily, excellent facilities with the pool and spa. Room and bathroom was spacious. Excellent value for money compared to other places I have stayed at in Bansko.

Stayed in February 2024

Nothing.

- Staff are so lovely and accommodating, especially Eva! Floory, the cat, is also part of the crew and very friendly :) - Clean rooms with guaranteed hot showers - The location is excellent and less than 5 minutes walk to the ski gondola Bansko - The breakfast is excellent and it’s 5€ only! - The pool, Sauna and massage area are clean and tidy My partner and I really enjoyed the stay and we’d certainly stay again if we ever visit Bansko again.

Stayed in February 2024

Really friendly staff, happy to help with everything you ask. Good breakfast. Room is clean with the balcony and nice view! We were really happy with our choice and would definitely come again!

Stayed in February 2024

Maybe a little bigger bathroom

Eva on reception was fantastic.... Parking infront of hotel.... Comfortable beds.... Great location close to gondola and also i old town.

Stayed in February 2024

IN GERENAL, THE PEOPLES WORKING THERE, REATUARUANT,SKI TICKET OFFICE ETC WERE NOT KIND AT ALL.... THEY ARE WORKING LIKE GOVERNMENT OFFICERS....

BREAKFAST WAS SIMPLE BUT ENOUGH !

Stayed in February 2024

The location is amazing, only a few minutes from the gondola. It’s in the center, close to all the bars and restaurants.

Stayed in February 2024

Nothing. Everything was perfect, only the breakfast had limited options. But this is minor

Very friendly staff. Clean rooms. We stayed 5 nights and everyday we had new clean towels. Location was perfect, very close to the gondola which drops you to the ski slopes

Stayed in February 2024

The juice with the breakfast can be improved. It's waterish...

Good location, a few hundred meters from the Gondola lift. Many restaurants and bars around. The hotel is traditional so don't expect fancy things but it's clean and the relax area with sauna, swimming pool and jacuzzi is nice. My room was big with a big terrace. The staff is very friendly and helpful especially the receptionist Eva. The hotel has its own restaurant with good food and as a hotel guest you get a discount.

Stayed in February 2024

Cosy, warm and clean accommodation

Stayed in February 2024

The breakfast could be better

The SPA is fantastic. You have access to pool, sauna and Jacuzzi Breakfast was medium. The location of the hotel is amazing, it’s in the city centre, closed to main gondola.

Stayed in January 2024

Some if the room, to use the toilet uou need to sit halfway in Shower unit. Uncomfortable.

Location perfect for nightlife Staff friendly Facilities

Stayed in January 2024

Big rooms, beautiful view ,very good staff . If I go again I will definitely choose this hotel. Tips : If you need parking, let the property know when you make the reservation.

Stayed in January 2024

Nothing, the stay was spot on for a short ski trip

Fantastic location, room was clean and big enough for 2 people, the Hot Tub, Sauna and pool are an added bonus. Breakfast was nice and plenty of availability, the in-house Spa provides a good range of treatments at a reasonable price. The staff are friendly and helpful.

Stayed in January 2024

Location, cleanest

Stayed in January 2024