Our room was not properly cleaned, neither before our arrival and during our stay. Management is abusing its power, letting waiters run while several of them watch or stroll being completely idle. Not a healthy ratio of managers and waiters. Loud british clientele who shouts during day and night and nobody does anything to stop them.

Hotel is located in close proximity of beautiful dunes and right next to a beach. Food is delicious and their thematic dinners superb. Staff is very nice and polite.

Stayed in May 2024

Room walls could do with better soundproofing. Noisy all through the night with people returning at all hours during the night. Could do with more seating or better layout of seating in the reception area and upstairs from the reception area. No monitoring of drinks to people that had clearly had too much to drink.

Comfortable rooms. Good selection of food & drinks. Friendly staff. Near beach. Short walk to Nessebar.

Stayed in May 2024

Food is sometimes very good, sometimes mediocre (maybe it has to do with taste). The gym was a bit underwhelming but did the job.

The rooms were great, the staff extremely polite and helpful, the food was good with good variety each day. Great place for kids as they have entertainment programmes.

Stayed in June 2024

compared to last year, the food was better

I thank them for their responsiveness to our problem

Stayed in June 2024

The restaurant was good and the food was good and diverse. Very clean hotel all over.

Stayed in June 2024

Good selection of food, drinks, snacks. Close to the beach. Nice walk to Old Nesebar.

Stayed in May 2024

The changing rooms in the indoor pool area was disgusting and extremely slippery, they had overbooked so too many guests for amount of staff so long queues for drinks up to almost an hour and waiting for tables to sit for meals and no clean crockery , booked deluxe room which had terrible view and very noisy from construction work all day long plus brown stains on carpet in bedroom

The food was excellent, lots of choice, lovely presented and good quality

Stayed in May 2024

Everything was perfect

Amazing stay. Rooms and food were excellent. The bartender was super friendly and wouldn’t hesitate to go back!

Stayed in October 2023

Just the wheater

Everything was good. Room was clean, stuff was kind, there were so many types of food. Close to sea

Stayed in September 2023

Parking 25lvl per night, beach towels 20 lvl, our room was very very cold (we stayed on october) and we got flu, very tired workers in restaurant and at lobby bar.

Good location, near beach, a big choice of food, big room

Stayed in October 2023

Cocktails, maybe drinks in general. staff were a bit rude. Outside was a bit messy, but it was end of the season, so maybe understandable. Worst thing was, drinks and outdoor snacks in plastic cups and "plates". Cups were from cheap, thin plastic- very squishy.

Good food, quite clean rooms, good location

Stayed in October 2023

Staf was frendli Dhe fud was very good Everything was perfect

Stayed in October 2023

Everything was good. Room was clean, stuff was kind, there were so many types of food, with different themes for everyday. It was close to seaside as well.

Stayed in October 2023

Lovely place with lot of tasty food and very friendly crew.

Stayed in September 2023

Food was good

Stayed in October 2023

I didn’t like family room , 2 rooms one with a broken door , other one with broken curtain , didn’t get our room cleaned on second day, food wasn’t great but depends what you like has plenty of choice but mostly wasn’t very hot

The facilities are very good , with kids pool and park and swimming pools , spa is good , right on beach ,supermarket outside

Stayed in September 2023

Its very noisy in the diningroom, spesially in the 1th floor. Small poolarea outside, not much sunbeds. They must keep the "towelmafia" away.

I got a big room with a big balcony with seawiev, kept very clean. Nice staff and good food.

Stayed in September 2023

The parking lot is at the other end of the hotel and every time you want to leave or enter the parking lot, you have to call the hotel staff to come around and open the padlock on the gate, because there is no ramp or something similar that would make it easier to get in and out of the parking lot.

Beautiful resort, wonderful rooms, really very clean, friendly staff.

Stayed in September 2023

It could be noisy in the annex buildings due to the proximity of the pools and the music in the evenings. Not a single lounge chair by the pool was available 3 days in a row.

Renovated rooms, balcony, a/c, wifi was ok, somewhat weak signal at times, pools, all-inclusive, food was excellent with very few exceptions, drinks could be better, staff were helpful. There was direct access to the dunes and beach.

Stayed in September 2023

No formal bar area and no wine selection house red wine in every bar from a tap we were unable to drink although at dinner bottles of red wine we available were acceptable.

Love room with nice views

Stayed in September 2023

Unfortunately no elevator 🙁 and our room was on the third floor

We had a lovely time. Thank you

Stayed in September 2023

That you have to pay apart for beach seats at the see and parking also apart costs . Is not so ultra all inclusive.

Room , food , pool for kids

Stayed in August 2023

I didn’t t like that you have to pay extra for the beach beds and umbrella. Also, this is more about the people: a lot of the customers leave their towels early in the morning to”reserve “ spots at the pools, which technically it is not allowed, but the hotel staff doesn’t do anything about that. The cocktails at the bars are not that great.

Great rooms, very spacious and clean. Cleaning staff was there every day. Great location, very close to the beach. The food was really tasty and there are a lot of dishes to choose from.

Stayed in August 2023

Everything is ok and acceptable

The pool, near in the beach, good for family

Stayed in August 2023