Breakfast very good, as well as the location. Staff - prompt and friendly. The pools - very clean.

Stayed in June 2024

The in-door pool smaller than expected

Everything great: room itself + balcony + see view, meals, staff, Easter preparations, ...

Stayed in May 2024

Spotless, excellent food, amazing room, it stands for every star. Good experience even for an off season stay.

Stayed in March 2024

Beds

Excellent food, great sea view and nice personnel

Stayed in March 2024

The only downside was the smell coming from the bathroom and the fact that the air conditioning was not cleaned so we got a sinus infection from the AC bacteria the second day we arrived as we stayed with AC turned on overnight. Luckily there is a hospital with pediatrics right across the street but that AC full of bacteria is really concerning.

I liked that you have everything right on the premises or very near. 7 min walk from the beach. The multitude of outdoor pools was great as it gave people with and without kids options. The pool for kids was the best Ive seen. The room was very spacious, and the single bed in addition to the queen one came quite in handy. It is a huge hotel so prepare to walk a bit to get to the elevators. The spa facilities were my absolute favorite, with the spa treatments getting a 5/5 from me.

Stayed in September 2023

Friendly and very helpful staff.... excellent hotel

Stayed in October 2023

I only would appreciate a better interior of the room but not something that is necessary

I was extremely flattered to have breakfast in a VIP Lounge and it was exceptional! Very professional service, we felt like famous stars

Stayed in August 2023

Room (bathroom, balcony) needs little improvements.

Good food - breakfast and dinner. Friendly staff

Stayed in September 2023

The bathroom ventilation system was malfunctioning. A few lightbulbs, including the one on the balcony, were not functioning properly. After extended use, some old incandescent lightbulbs emitted a burning odor. The insect net had a small hole in the middle and looked old. The entrance to the children's pool has very slippery sandstone, posing a falling hazard. The restaurant's high chairs for babies feature removable tables, but only a few out of many chairs have tables for the baby to eat on. Despite repeated attempts to contact the reception, we were unable to get through. We took matters into our own hands and went down to speak directly with the receptionist.

The breakfast has a wide range of options available, but the menu remains quite similar every day. The room (deluxe studio) was immaculate and the housekeeper was exceptionally kind. The process of check-in and check-out is simple and hassle-free. The food provided by room service was excellent.

Stayed in September 2023

Nothing to do on the beach, not even a beach bar.

Excellent food

Stayed in September 2023

Good location, comfortable, quiet, friendly.

Stayed in August 2023

Everything

Yes

Stayed in August 2023

Food can be better

Stayed in August 2023

However, some things start to fall through the cracks, for instance the shower heads were partially clogged. It hard to find a table at breakfast because some big tables were empty/reserved. This is very inefficient: if you lock a 20 seat table for 3h, only to have some group eating there for half an hour, then you block other 100 people from using it.)

The hotel is great. It has everything you need.

Stayed in August 2023

The restaurant was serving water at dinner only sometimes because the water machine had a "problem". Balkanic way

The room was very nice, clean and large with modern beautiful furniture and with an amazing view from the balcony

Stayed in August 2023

I got the wrong directions to the beach twice. It seems that the hotel is understaffed because our room was not cleaned even once, and we had to ask specifically to have the dishes from the room service collected. On our last day, we were checked seven or eight times before we vacated the room, which was quite annoying.

The location

Stayed in August 2023

I tried to book 2 rooms for 5 people in total but this process was very difficult and confusing. I ended up booking 2 rooms for max 4 people each and paid more than the price quoted for 4. When we arrived the receptionist told me I had a booking for 4 people only, however, when he enquired further with the supervisor it was fine. But surely there must be a better way?

Rooms were comfortable and had everything we needed. Breakfast was good with choice of fresh fruit juices which were really good

Stayed in August 2023

Nothing to mention

Great view, super room

Stayed in June 2023

The hotel may need some renovation. We have been accommodated in the 9th floor. During our stay we has a leak in the bathroom from the roof after a day with heavy rain and issues with ventilation system (bad smell, seems like from the kitchen). In general seems like that some facilities around the pool and the building are need better maintenance.

Breakfast and dinner was good (good surprise). Location is good. The hotel is marked with 5 stars, getting old but still ok.

Stayed in July 2023

Infinity pool and stage area

The room, especially, also the restaurants and swimming pool

Stayed in July 2023

Nothing

All

Stayed in July 2023

-

Large room, location close to beach, room with sea view, food great, fresh and variety

Stayed in July 2023

The room was huge, with two bathrooms, fully equipped kitchen, large balcony. Very good breakfast, food for every taste. Crowded after 9.30 Not crowded at the pool, plenty of sun beds. -10 min walk to the beach

Stayed in July 2023

Best place to stay in Albena. Executive rooms are highly recommended

Stayed in July 2023