I had the feeling that the food is almost the same everyday so maybe this could be an issue for a long stay. A beach bar would have been nice as well. Consider that you have to go for around 150-200m from the beach to the pool bar if you need a drink or an ice cream.

Nice and modern hotel, decorated as a tribute to Amelia Earhart. The room was very spacious and comfortable, everything looking high quality brand new. Overall this was the best hotel I stayed in Bulgaria until now.

Stayed in September 2024

The staff is working hard,but you can see most of them are not well trained Also the evening entertainment was mostly for the kids.I suggest some live music at least for the adults

New and modern hotel,clean rooms with comfortable beds.Super nice that you have separate toilet and bathroom.The food in the restaurant excellent

Stayed in August 2024

However, compared to 3 years ago, I can see a decrease in the quality of services: - less variety at the restaurant, during a 7-day stay there was mainly chicken/pork as meat, no duck and only once, lamb and rabbit roast. Although, they introduced some already made cocktails at dinner, which is a good point, as well as having fish dishes at every meal. - the cosmetics in the room that used to be Fragonard were partially replaced by a Bulgarian brand and I was given only one body lotion in 7 days. - there was a misunderstanding caused by the maid and the staff (reception and manager) wasn't in a hurry to solve it, until I made a written complaint. I was asked to wait 24h+ for the incident to be solved, which given the nature of the complaint is not at all professional, nor have I received any apologies for what happened. - there was a stain on the carpet in the room, as well as the headboard of the bed wasn't very clean - when the guests were more numerous because of the bank holiday, the staff was struggling both in the restaurant (taking more time to clean and refill the food), at the bar and cleaning rooms late in the afternoon. All in all these are small flaws, but as it is a 5-star hotel, I expect things to go as flawless as possible.

This is my 3rd year in Amelia Hotel, since they reopened it. It remains a good quality hotel, with clean, large modern rooms, good offer at the restaurant and polite staff. Overall, it was a good and relaxing stay, Amelia & Paradise Blue remaining the best hotels in Albena.

Stayed in August 2024

The beach bar could have had more of the drinks from the main bar, a bit lackluster, we found ourselves going to the main bar for getting drinks instead.

Everything was perfect, the food was good, included drinks were good (not top shelf, but not cheap stuff either). The rooms were clean and the staff was very nice. The facilities included were great, as well as the pool with the included aqua park.

Stayed in August 2024

- Service is hit and miss. Staff need better training as some of them lack basic customer service experience - Premium alcohol brands are paid for and even basic cocktails like mojito are not included. Ultra all inclusive suggests that everything is included which is not the case. - Kids pools are very slippery (bizarrely only the adult pool has non slip tiles) - Hotel sustainability can be improved - heavy use of single use plastic cups, recycling bin with separate sections for glass, general waste and paper which all end up into the same rubbish bag - Entertainment is very basic

- Great location - Luxury rooms with big beds and living space, big bathroom and balcony. Good quality bed linen and towels. - Tasty and varied food at the buffet restaurant. Plenty of food which is always replenished and lots of fruit and salad options which we loved - Late breakfast and afternoon snacks options - Lobby bar doesn’t get busy so ideal if you want some quiet drinks - Big beach area with many sunbeds and lots of space between them which was amazing (note only 2 sunbeds and parasol per room, if you come with kids and need extra you have to pay)

Stayed in August 2024

The only thing was that the area around the pool was dirty with lots of sand. The staff at the pool bar were inexperienced,quite rude, and took forever to make drinks, not to mention that the drinks were terrible. One of them said they didn't know how to do the cocktails.

Liked the food , and the rooms were spacious.The beds were super comfortable. The staff was really attentive and helpful. Andy was particularly helpful.

Stayed in August 2024

The areas around the pool weren't that clean. Lots of sand as it's close to the beach.

I loved the cleanliness and the facilities. The food was good and the drinks were great .

Stayed in August 2024

Outside facilities not enough, bar too small and very dissapointing, something always broken.

Big, modern, comfortable rooms, very good restaurant. Well equipped fitness center, but a bit small for the guests of 2 hotels.

Stayed in July 2024

N/A

Everything, clean, tasty, great facilities and the most important amazing staff.

Stayed in July 2024

The price almost doubled since last year No bar on the beach Very poor bar for the swimming pool Average food

Large room Comfortable sun beds Clean beach Clean rooms Nice swimming pool

Stayed in July 2024

Drinks was average quality!

Almost everything was perfect! The room was clean and big! Foods was very good and tasty!

Stayed in June 2024

Great location, great staff especially Andy “The Bell Boy” great guy, helped us with everything! Very professional! We got free extra update for the room, receiving an apartment instead of a room.

Stayed in June 2024

Food was not very tasty but that might be a personal opinion! Some flies were on the fruits which indicated they weren't replaced from breakfast/lunch and overall it wasn't very pleasing for a 5 star hotel. (our stay was a bit off season, but still we expected more)

Rooms were great and extremely comfortable, especially the bed! Pool had small water slides, which were great!

Stayed in September 2023

It is NOT ultra all inclusive! You have only local drinks - NOT genuine ones.

Very good.

Stayed in September 2023

The first 2 rows at beach were available just contra cost. Beach bar kind of far away Comparing to the other pools, water at the baby pool was the coolest, I dont know why 🧐

Good quality Good services Nice room

Stayed in September 2023

Hospitality / proximity to beach

Stayed in September 2023

Fabulous facilities for children. Great food. Good A/C.

Stayed in August 2023

Nothing to complain about.

Everything was perfect: - room size - food - cleanness - WiFi - beach - pool - location - parking And so on.

Stayed in August 2023

I did not like that the swimming pool on the top was not included in the price of the room. It was full but empty of people and the bar was abandoned and nobody was using it. I don't understand why it was made if nobody is using this facility and people need to pay extra to use the bar and the pool. The pool was very small anyway we were offered to see it, but there was nothing interesting there. I guess its for special guests of the hotel. So I felt like I was not a special guest.

I like the hotel very much. Rooms are very big and comfortable. Nice garden view. Quite and well done. Bathroom as well very nice, shower was very clean.

Stayed in July 2023

Nothing to criticize. Maybe a suggestion for 2 bottles of water/juice in the minibar, as we are 2 persons in the room.

5 star stay, things only got better since last year. Large, clean room, Fragonard cosmetics, change of towels daily. All meals were good, with new plates compared to last year. Wide variety of meat, fish and vegetables. Everything was clean, waiters very efficient, kind and helpful receptionist and bell boy.

Stayed in August 2023

The hotel is new and very modern looking, both on the outside and on the inside. Next to it, is the old hotel that belongs to the same resort. The old one has in-door and out-door pools that you can use regardless of which hotel you choose to stay. The new hotel (the one in this review) also has a cool roof-top pool with a bar. In front of the outside pool is the beach, where you can stay freely from the third row towards the hotel (towards the sea you have to pay).

Stayed in August 2023

There is no refrigerator in the room, just mini cooler. The indoor children's club opening hours are very limited. The aquapark is closing also very early before 18p.m.

The location is great, the rooms are large and clean. The food was good and delicious. The staff in the restaurant is very responsive and keep the restaurant clean.

Stayed in July 2023

Poor and almost unexisting entertainment at the pool. The stage was empty most of the evenings. The pool bar was too small and unpleasant decorated for a 5 star hotel, only paper recipients for wine, beverages and coffee. The children's area was closed entirely.

Location

Stayed in July 2023

All was good

Wonderful and spacious rooms, well furnished and decorated, very clean and well maintained hotel. Our favorite room had 2 toilets which was a surprise for us and very useful!! Well done

Stayed in July 2023