73 Tsar Оsvoboditel Street, 9700 Shumen, Bulgaria
#11 of 38 hotels in Shumen
Guests' ChoiceBased on 64 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.3
Value for money
9.1
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 22, 2024
Michael
United KingdomThe double bedrooms are only equipped with 2 single beds but i understand that the hotel is small and this allows to cater for wider range of customers
Very friendly staff, spacious and clean rooms
Stayed in May 2024
Reviewed: May 9, 2024
Mustafa
TurkeyAir conditioners should be maintained. Filters must be changed or be cleaned etc...when i started to use them they are throwing black particles.
Hotel is too near to my work Office and big hiper markets and City Center so i love these and also very clean rooms.
Stayed in May 2024
Reviewed: March 24, 2024
Robert
NetherlandsNothing at all
The staff was amazing. The location, betwixt the trainstation and center of the city was also good, and it was quiet during the night...wish that I could have stayed longer!
Stayed in March 2024
Reviewed: September 29, 2023
Daniel
RomaniaThe rooms needed some better cleaning before checkin (found dust in the closet, on the radiators) The beds were lightweight and moved easily as I tried to join them
The rooms were renovated and looked new, the bathroom had a good size and the location was close to our points of interest.
Stayed in September 2023
Reviewed: September 22, 2023
Pantic
BulgariaYou may hear the doors of your neighbors open and close. But it is a family hotel with just a few rooms. Not a down side, just a fact.
The attitude of staff was great. Willing to go an extra mile. Really remarkable. Very clean. Rooms beautifully furnished. Bathroom and shower very functional. I would definitely go there again.
Stayed in September 2023
Reviewed: September 3, 2023
Paulina
PolandThere's no breakfast available, but nearby hotel you can find many restaurants and cafes. Hotel staff was very helpful. The location is good but be aware that during weekends there's loud music from nearby club.
Stayed in September 2023
Reviewed: September 2, 2023
Valeri
AustraliaNot many good restaurants around
Very friendly staff, very clean and spacious room,comfortable bed, hotel was close to city centre.
Stayed in September 2023
Reviewed: August 6, 2023
Alexander
United KingdomReception closes at 8pm, which is quite early. No breakfast option.
Excellent location in central Shumen. Spacious, comfortable room with a useful desk to work at. Clean and tidy. Powerful shower. Seemed very good value for what it was. Lady on reception was very friendly and helpful. Parking available right outside.
Stayed in July 2023
Reviewed: June 26, 2023
Ned
BulgariaI liked everything
Cleanliness, good location, price
Stayed in June 2023
Reviewed: June 9, 2023
Marjorie
CanadaComfortable place and staff were friendly. It's well located and in walking distance to cafes, groceries and restaurants.
Stayed in May 2023
Reviewed: April 11, 2023
Kathryn
BulgariaMore details about the parking would save some circling around the block.
Helpful staff, really lovely room, very reasonably priced! Bathroom was clean, and the location was excellent.
Stayed in April 2023
Reviewed: January 18, 2023
Nalimmilan
SerbiaWell WiFi didn't work properly, so if you want good Wi-Fi go to OMV pump station which is nearby.
Well it's 20min from bus station and 25min from train station depends on luggage(KG). Near hotel is Bila big supermarket, coffee shops, fast food, Coffee machines plenty and cheap. Clean room, clean wc,refrigerator.
Stayed in January 2023
Reviewed: October 6, 2022
Ahmed
Canadalimited hours of reception
nice receptionist, clean rooms, near the train station and the main walking street.
Stayed in September 2022
Reviewed: September 12, 2022
Marnix_nl
NetherlandsCheck in was a bit later then on the website - and my room was across a bar but it closed at a reasonable hour (it was on Monday so YMMV)
Good location, great rooms, very pleasant stay - really impressed with the value for money and basically three star chain hotel quality for a fraction of the price.
Stayed in August 2022
Reviewed: July 30, 2022
Rumyana
BulgariaMinor comment that we had to pay 5lv for parking in front of the building
Beds were super comfy, location is central and helped us get around the city center on foot. The place was spotless clean.
Stayed in July 2022
Reviewed: July 3, 2022
Paul
United Kingdomparking
good location, lovely room, very clean
Stayed in July 2022
Reviewed: February 19, 2022
Toma
BulgariaThe room was clean a s cozy. The staff had already turned the AC before I arrived so it was quite warm. The location is 6-7 minutes by foot from the city centre. Overall great value for money, I would visit again if I ever have to travel to Shumen.
Stayed in February 2022
Reviewed: October 12, 2021
Filiz
TurkeyIt was difficult for us to get along because the lady at the reception did not speak English. In my opinion, every receptionist needs to know a little bit of English, which is a shortcoming for today. In addition, we parked our car in the parking lot, but the same officer warned us, he only said that we should get a little closer to the car in front, I found it unnecessary to be warned for this. Apart from that, the hotel was better than a 3-star hotel in terms of comfort, the breakfast could have been better.
Stayed in October 2021
Reviewed: May 25, 2023
Vasil
BulgariaIt was too noisy, we could hear people in the next room talking till late. The light from the starecase was seen from the room, maybe to seal better the doors.
Nice and clean room.
Stayed in April 2023
Reviewed: August 30, 2022
Anonymous
AustraliaEverything was locked up at 2pm when I arrived at the arranged check in time. I had to go to a nearby shop for assistance, and they rang the advertised number for someone to come and open up. Wifi was very poor, continually cutting out then reconnecting. TV had limited channels and all with poor reception
Good location. 20 minute walk to the bus station.
Stayed in August 2022
Reviewed: December 2, 2021
Stanislas
RomaniaWe paid for parking but that simply means parking on the street in front of the hotel. There is no breakfast option (although it was advertised) so we were told to go to the bar across the street, itself not serving breakfast. We managed to eat a below average ham and cheese sandwich there, and they do make very nice coffee. The largest problem was sound insulation. We were all the way down the corridor and still could hear the staff chatting as if we were there. So forget about privacy. The pillows were very low quality.
Everything was clean and the room was modern and spacious. The staff was helpful
Stayed in December 2021
Reviewed: October 8, 2023
Anonymous
Bulgaria-
Everything was great.
Stayed in October 2023
Reviewed: May 29, 2023
Anonymous
BulgariaThe window was broken and we couldn't open it to get some fresh air
Clean,nearby lots of shops and cozy
Stayed in May 2023
Reviewed: June 8, 2024
Ivanka
BulgariaThere are no comments available for this review
Stayed in April 2024
Showing 1 - 25
Mojácar, Spain
Munich, Germany
Colà di Lazise, Italy
Tagaytay, Philippines
Chiang Mai, Thailand
Krośnica, Poland
Filleigh, UK
Moscow, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content