- Room was a bit too small for 2 people and their luggage (no terrace either) - Gym was apparently under renovation but that was not stated anywhere (was one of the reasons hotel was picked in first place).

- Location is amazing, right next to the waterfalls - Breakfast was delicious - The food in the main restaurant was very good - we had all our meals there (many options for vegetarians as well) - Staff was very friendly and accommodating

Stayed in September 2024

Very basic breakfast not like the one from the photos. The facilities (gym, sauna, pool) are not really accessible. The bathroom and room not perfectly clean. The double room is actually a twin with beds close together.

Big room and bathroom, free parking next to the hotel, although it is in the middle of nowhere there is a nice park around the hotel.

Stayed in August 2024

No pool, internet is slow :)

Location, staff,

Stayed in August 2024

Great for one or two night get away to waterfalls and nearby caves (including bat cave) and swimming pool. Food was very good and English spoken by many. Staff friendly and helpful. Rooms and buildings super clean. Lovely outdoor seating area (and eve mosquito nets on windows in the room!) We arrived during daytime (not sure about later) so need to pay 5Lv park entry pp at ticket booth, then they will open barrier to hotel road. Swimming pool owned separately is 15Lv pp entrance open 10-7. Great if you want to get in a late evening or early morning walk around the park before day trippers arrive.

Stayed in August 2024

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I loved the hotel, everything was clean, the food was great, the location is good and the staff was amaizing.

Stayed in July 2024

We stayed for a short while, we should have booked more days, it's a very beautiful area.

This is our second visit to this splendid hotel, which stands out due to its high quality, spotless cleanliness, and the exceedingly courteous staff. The hotel's reality aligns perfectly with the pictures we initially saw on the booking site. We had the pleasure of dining at the hotel and were delighted by the delicious meal, and the breakfast offered a wide and abundant variety of choices. I'm wholeheartedly endorsing this hotel, and we are certain to plan another stay here. The internet connectivity was impressive! We are deeply grateful for the warm hospitality extended to us.

Stayed in June 2024

No gym unfortunately

Food, staff and spa were great

Stayed in June 2024

The staff was extremely polite and responsive. Very clean rooms and the hotel in general. The food was great. We tried different dishes and everything was delicious and fresh.

Stayed in June 2024

While I understand that being in nature means dealing with insects, I was bothered by the number of flies around. Unfortunately, the breakfast items were not covered, which led to flies buzzing around the food. It was quite off-putting and detracted from an otherwise wonderful dining experience.

The location is simply stunning—right in the heart of the forest. It was so peaceful and perfect for a relaxing getaway. The rooms were super clean and cozy. The restaurant had a great variety of food, so no matter what you're in the mood for, you'll find something you like, there were plenty of options for everyone. Overall, I highly recommend this hotel if you're looking to escape into nature but still want all the comforts of a great place to stay.

Stayed in June 2024

No balcony but this is no fault of the hotel.

Location is wonderful in the middle of the Natural Reservation, close to the water falls and caves. Excelent food and service, comfortable rooms, excellent breakfast

Stayed in June 2024

Nothing

Very relaxing and peaceful, staff was very nice and helpful. The food was delicious

Stayed in May 2024

Wellness facility is small and full all the time but the hygiene of the jakuzi was questionable. Pricy restaurant.

It was great, overall experience. Nature is great and hotel is very high quality. Room was exceptional and exceeds the 3 stars. Restaurant service was on a high level.

Stayed in March 2024

Very calm area, 5 mins walking distance to the waterfalls Everything is new Great relax zone Very comfortable rooms

Stayed in April 2024

Very expensive drinks, spa facilities not turned on at time.

Beautiful location, excellent views, kind friendly staff and excellent room.

Stayed in March 2024

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Locatia de nota 10, facilitati de nota 10, personal de nota 10, mancarea exceptionala

Stayed in February 2024

Big and comfy rooms

Stayed in December 2023

Absolutely nothing! Everything was PERFECT!

Everything was perfect at this hotel!! Located close to the most beautiful waterfall I have ever seen, great little hike, caves and surrounded by stunning nature. But the highlight of this experience was the staff. We were welcomed with kindness, consideration and genuine enthusiasm. Pavel and Vesi brought smiles to our faces every time we interacted. The food was FANTASTIC and every dining experience felt 5 star!! The sauna and steam room was a real treat after being out in the cold all day. Thank you to everyone who made this stay so special for us.

Stayed in January 2024

Location is great - just in the middle of the natural reserve, with quiet surroundings and fresh air. Staff is amazing, especially the waiter in the restaurant, who was so polite and thoughtful that we felt at home. Really happy with the room, which was quiet, impeccably clean, and with a king-size super comfortable bed. We had a lovely stay in December!

Stayed in December 2023

There were some smelly bugs when you open the window

Nice and quiet location, very clean

Stayed in November 2023

Excellent food in the restaurant, both for breakfast and dinner.

Stayed in November 2023

The most European, the most clean hotel I stayed so far in Bulgaria, great kitchen, personal and truly relaxing quite place within walking distance from the beautiful waterfalls

Stayed in October 2023

Price a little bit too high

Best food & staff. Hotel was clean and met our expectations, location in nature etc.

Stayed in October 2023

Lovely hotel great position close to the waterfalls, clean rooms and friendly staff what more could you want!

Stayed in September 2023

nothing

The hotel was very clean and the service was excellent

Stayed in September 2023