food could have been better - it was just okay, which for Belgium is not acceptable given the premium status of the hotel. some facilities needed maintenance (eg taps in certain spa toilets didn’t work) perhaps better management / planning for restaurants needed, as we wanted to order a seafood platter and it wasn’t available (they only had 5 in stock) no hooks for towels in the toilet in our room

great design, nice spa facilities, ok food, attentive service

Stayed in June 2024

I was on my own and ordered the fruit tray from restaurant olive. I couldn’t eat it all as it was for two people and I asked if I could take some grapes and melon to my room. It was a no with no reason! Yet they do room service so it is possible to take food to rooms. Confused

Ambiance, very relaxing and very clean

Stayed in May 2024

The price for a one night stay is quite high though.

The hotel room was great, spotless and all the facilities in general were excellent.

Stayed in March 2024

Small thing: Infrared saunas are close to outside doors which is not the best location.

Great facilities, many different things to do. we were able to do everything we wanted to do.

Stayed in January 2024

Seeing signs that we needed to book a reservation for dinner, but not being able to do this until the restaurant opened at 6pm. We kept walking between different restaurants and reception at 5pm to try and find a way to make a reserveration.

Really smart rooms, easy system with the wristbands for everything. Great spa.

Stayed in November 2023

Nothing

Rooms, restaurants, spa, staff , everything!!

Stayed in August 2023

at times it feels a bit a laberinth, too many things and we were getting a bit lost

the set up and all the facilities and the options of food and breakfast

Stayed in February 2023

I wish the breakfast hour on Sunday was bit longer.

Everything !! Every single thing

Stayed in January 2023

We did not receive a huge amount of info during the arrival + some were not clear so we missed out on some hours of relaxation. An extra fee because we did not book in direct? We pointed this out and were told that this is common partice in hotels but myself I have been working in hotels all around the world and never have I seen this.. That left a little bad taste on the whole experience..

The rooms looked brand new and very well maintained, the wellness facilities were very very good, the dinner we had in the restaurant was very tastfull and the breakfast was amazing and it had a great variety of quality products.

Stayed in November 2022

There were no lights outside which makes is dangerous after dark. Also it was my mom's birthday and we stayed 2 nights. I informed the staff before we arrived but there was nothing done for that (a card, welcome note or free cocktail at the bar would have been nice, as a 4 star hotel this was missing)

The food was great and the activities around the wellness part were great

Stayed in November 2022

all

the nude side

Stayed in November 2022

All good

Very good, comfortable clean and efficient. A much better dinner than I had expected. Good range of dishes and nicely inexpensive wine that was good quality Saint Emilion. I just dropped in en route UK to Frankfurt so dint use the spa but it’s a good place to stop near Brussels and within reasonable quick distance from Brussels Expo too.

Stayed in October 2022

Location was good for me, but this may not be true for everyone.

Great place for a stay overnight on a business trip - location is one issue (my meeting was close by, but Brussels is far given traffic). Plan to arrive early to enjoy the spa and gym. Beautiful rooms, very comfortable and quiet. First time I enter an hotel room, and the temperature is agreeable. Great breakfast!

Stayed in June 2022

The sushi restaurant, could be better. The spa was pretty busy for a working Monday.

Loved variety of the SPA, lots of different saunas and pools. We really enjoyed the dinner buffet.

Stayed in March 2022

check it process is a mess 😰

super modern, sound proof

Stayed in February 2022

Extremely unfriendly staff, particularly at reception, but similarly so in the sauna area an in the tapas restaurant. Too expensive for a hotel that deserves 3 stars at best. The "holy veggie" dish has a fish symbol next to it, but no-one can tell you whether it actually contains fish or not, and they will just shout at you. Despite Booking.com confirming "early" check in time (2pm instead of 4pm), the receptionist just grabbed my phone (without asking), to look in my emails in order to prove that I was wrong (i wasnt). They rolled their eyes at us, because we didnt have the email open straight away (we received 20 dutch emails before arriving, so it was hard to find the right one, since we do not speak dutch). Once his colleague suggested searching us by name, he found the reservation within 1 second (why not do that straight away, I wonder?). They fill the establishment like a sardine box, as they take on far too many day visitors, making it super unpleasant for hotel guests, who pay 365 EUR per night!!!!! (aboslute rip off). our view was.... a huge buildung site and a tractor. Wonderful - see picture. At least a word about this, would have "helped". "Sorry, we are currently undergoing work, we apologise for the inconvenience". That's enough... But nothing. The resort is huge, with many rules (no phones anywhere in the SPA, not to read, or to listen music to either), and cameras everywhere including changing rooms (wtf?). There are saunas where you HAVE to keep your bikini on (again, what the hell?), and others where you get screamed at before they even know that you do adhere to the rules... All in all, a good day trip spa, but not a hotel. Breakfast: a bizarre experience of having to chose to eat in a bathrobe or not, and then being strictly separated while seated, but having to use the same buffet... whats the point? Again, you get shouted at for going a step too far in either direction....

Many saunas, large, clean

Stayed in December 2024

The logistics inside the spa and the hotel are way too complicated. The infinite amount of corridors, stairs, and 2 million doors with the label "stuff only". The biggest disadvantage is you are not allowed to take drinks in the spa to the outside spa areas with chaise-longue.

The hotel and the breakfast are outstanding!

Stayed in May 2024

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Stayed in October 2024

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Stayed in July 2024

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Stayed in June 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in November 2023

There are no comments available for this review

Stayed in August 2023