I have go got nothing to complain about. Good value for money.

The size of the place and superb location.

Stayed in October 2024

Service. You have to open your sofa bed on arrival even the no. of people are clearly stated in time of booking. There is no reply to your message in the app when you have a question. Shower gel not provided, tissue rolls not enough for 4 days stay, but it is stated in the booking that toiletries are provided. Dinning table is not leveled, not sure for design reason or it is broken, but it is difficult to be used when table in an angle. Rotten smell constantly come out from the main bathroom shower drainage. It is disturbing here or there…

Location. Reasonable distance to everywhere. Smart check in system with passcode.

Stayed in November 2024

Okay, there were a couple of things 1. When we arrived, there was a terrible sewage smell coming from one of the bathrooms and it even had mosquitoes flying around. It disappeared overnight but it was truly unbearable while it lasted. 2. The other bathroom was clogged when we arrived and we had no way of unclogging it. Also, by the end of our 3 day stay, it was starting to smell like sewage. 3. The safety lock on the door doesn't work, it never fit. 4. They don't give any cooking basics such as salt or pepper as an addition. Neither do toiletries like shampoo. Also, the cooking appliances are limited, there was only one pot and one frying pan, which can be stressful if you're traveling with someone else and you want to cook at the same time. 5. The location they give is a little bit inaccurate, it sends you to the other side of the street instead of in front of the building. 6. We had difficulties making the TV work, since it said for a while that it was not connected to any network. I don't know how we got it to work in the end. 7. The attention given could also improve. I sent and email and they only gave generic responses and no one ever went to check any of the issues. They offered "solutions" that really don't work. 8. The table was tilted and we were actually concerned it could break. We could also see rust at th bottom of it.

I liked that it has a lot of space and that it had a very good location. It has an elevator and it was quiet for the time we were there.

Stayed in November 2024

Internet so slow sometimes nit working

Stayed in August 2024

due to high temprature there was a very strong smell from the sewage of the bed room next to the kitchen, the curtens where hanged without proper installation, and one window handle was boken it requires some fix, the bed sofa is not comfortable also.

the apartment has a very nice modern design and spacious.

Stayed in August 2024

- Horrible smell from the drain pipe. It lasted 3 days. (We stayed 6 nights in total) - So much noise outside. Bad windows. - Not well equipped. Only 4 plates only 4 forks etc. Towel holders etc. - Bed sheets were full of stains. - Sofa in the living room was bad. The apartment is really amazing but not well used by the company. Too bad.

- Big apartment which doesn't use its assets unfortunately. - Bright - 2 toilets

Stayed in July 2024

the smell in all the drains one bathroom was not usable - cause it smelled too bad the were not enough cleaning supplies NO WIFI - unacceptable ☹️!!!! it was not cleaned properly - dishes, dust no curtains in one of the rooms found some forgotten items in the sofa the tv remote did not work

location it was modern big spaces kitchen with all the kitchenware large dining table

Stayed in July 2024

Although the concept of smart flats is really nice, the administration does not maintain the properties. There is a foul smell in all bathrooms and kitchen sink, one of the bedrooms had a broken curtain, there was a hole in the hall area and the light by our front door was not working. We contacted the admin several times throughout our stay via WhatsApp and kept getting standard responses that they would look into our issues. Nothing was done.

Great location, the place itself was clean. Easy access.

Stayed in July 2024

1) There was a bad smell from one of the toilets which spread all over the apartment. 2) They were missing three drapes from the windows in both bedrooms, so the day light was very annoying especially in the morning. 3) There was no remote control for the TV 4) There was no WI-FI, you had to connect from another apartment on the floow with bad signal

1) Very good location 2) Near metro station and close to the town center 3) Large apartment 4) Two bathrooms

Stayed in June 2024

The add included a TV and a coffee maschine, but the appartment had neither. When we contacted the company to complain, they didnt do anything

Location is amazing, close go the center and very well connected

Stayed in June 2024

There was a bad smell from both showers outlet which spread all over the unit, every time we entered the apartment we used room freshener heavily and opened all the windows.

Nice location, big apartment, super clean.

Stayed in May 2024

There were no courtesy kits, shampoo and body wash should be included as bare minimum. Same thing for coffee/coffee pods as there are no coffee shops in the immediate vicinity and it's standard Everything else was good

Flat was quite big and clean, customer service was nice and they have a lounge in central Brussels to leave your luggage both before check in and check out, very convenient

Stayed in May 2024

Check in was stressful because entry codes were not working so I needed to contact guest support, which took more than 15min to reissue new code.

Very classy and comfortable apartment, with all someone needs for a short stay.

Stayed in April 2024

The sofa bed was very bad and needs replacing ASAP. Luckily there was only a child on it and not an adult. The apartment was ok but lacked the little things like handsoap, a towel rail and toilet roll holder in the toilet. Plus one pitiful pillow each. Just small things that could have gone a long way. The wifi was terrible and when I contacted Smartflats they were no help at all. It's hard to plan things when you don't have access to maps and websites etc. The ridiculously long door codes were a pain too.

The apartment was very spacious and had a good view.

Stayed in December 2023

the drain smell coming from the shower.

Great location, it s about a 20 min walk to Grand Place. The access is easy. Also a lot of space.

Stayed in October 2023

One of the bathrooms had a terrible smell, throught all our stay.

Stayed in August 2023

There was a bad smell in the apartment coming from one toilet. And the sofa bed is very uncomfortable

Excelente location

Stayed in September 2023

At the end moment, they changed the house number which wasn’t matching to Google and it was a trouble finding for it. Moreover, they mentioned that the flat has an air conditioner but it didn’t have. The fan was also not working. We complained to the customer care, they promised to us that it will be fixed but nobody came in 3 days to fix it. It was horrible to sleep without a fan. Customer service is very poor. They don’t revert you and if they do then they don’t provide service for it.

Location was nice. Kitchen, bathroom and boardroom were decorated nicely

Stayed in July 2023

I had to put in a deposit to get my key number.

It is huge and modern.. well located also.

Stayed in August 2023

Stinky bathroom from the siphon (pipe system), very unstable kitchen table and it would have been nice to have some basic kitchen stuff like salt, pepper or oil

Spacious and easy check in

Stayed in August 2023

Noisy neighbours partying very loudly at 2am for hours waking us all up.

Large apartment near metro and shopping.

Stayed in July 2023

Only one bathroom and second bed was not comfortable at all.

Location was good

Stayed in July 2023

While the toilet was newly constructed, it was slightly compact in size

The check-in process was automated, allowing us to provide all necessary details before our arrival. We received the door codes in advance, ensuring a smooth and hassle-free entry. The location of the place is conveniently close to the metro, and there are plenty of food options available nearby. Additionally, the rooms are spacious and comfortable, providing ample space for a pleasant stay.

Stayed in May 2023

Both shower rooms had a bit of a Brussels pong to them, but we got used to it. Mattress was really hard and uncomfortable. The small single pillow per person didn't help (though we did find spare pillows in one of the bedrooms at the end of our stay).

Massive main room and big bedrooms. Having the kitchen with a fridge was excellent. No air con but you can open the big windows to get a breeze (also brought in the sounds of the city). Even though not in the centre of town it is a lively shopping district with a short walk to metro and tram stop.

Stayed in July 2023

No air conditioner, inhuman staff, did not contact us to find out how we were doing, we could be dead in there!!!, address given to get there wrong 1/3 instead of 2/4 capitaine crespel, the fan was not working the heat in the flat unbearable even with all the windows open. We did not sleep for 4 nights, they emptied our bank account by taking €300 twice and didn’t tell us until we could not get money from cash machine. They did not even apologise for it, they were saying it is not our fault and you are not the only ones. Can you imagine!!! Us if it was our fault they took our money twice…..

Stayed in June 2023