Room needed some paint to tidy up marks on walls

Stayed in June 2024

After parking our vehicle's in the underground carpark some of the group was having difficulty with the staff at the reception. Taking credit card payments from some. Going through booking.com the money for the whole trip was taking out of my account for all the rooms I booked prior to our arrival. So please explain to me why the hotel need to take further payments for rooms that had already been booked and payed for. Regards laurence Tyrrell

A variety of food for breakfast catering for peoples allergys

Stayed in June 2024

The receptionist doubles up as the bar maid. Essentially she is the only person on site during the late evening. She coped admirably well but I’m not sure it’s an acceptable practice when a hotel is so busy. Guests were voicing there frustration about it to her. In addition, last orders at the (very nice) hotel bar is 2230. Too early I’m afraid, and once again unacceptable when you’ve splashed out €130 to stay.

Excellent room, good size and very clean. The lobby area is equally as smart and it’s in a tip top central location just round the corner from the Menin Gate. There’s a secure modern multi story adjacent for your car but it’ll cost you €20 for an overnight stay.

Stayed in June 2024

Parking is difficult at weekends due to unavailability of Gross Markt, but that isn't the responsibility of the hotel and is a common problem in Ypres.

Location was excellent. Staff friendly and hotel clean and welcoming.

Stayed in June 2024

Nothing

Location, staff

Stayed in June 2024

Rarely any staff. Impossible to get a drink at the bar which closes at 10.30 pm even over the festival weekend. Staff seemed reluctant to serve as though we were an annoyance. Breakfast ridiculously priced at €20 each, especially given the cafes nearby for a quarter of the price.

Comfy bed, lovely shower, great location.

Stayed in May 2024

The choice for breakfast was excellent The room was clean and comfortable The location was great for sightseeing

Stayed in June 2024

Only 1 free water bottle, our previous hotel in Charville- Meziers gave us extra bottles for free.

perfect location, lovely modern spacious comfortable room.

Stayed in June 2024

Friendly welcome, there is a convenient private car park underneath property (at extra cost), the family room was extremely modern and comfortable with the kids having a separate room within the family suite. 2 mins walk from town centre. Extremely good value for money.

Stayed in May 2024

Didn’t have breakfast because €25 pp is exorbitant for a continental breakfast!

Fantastic location. Bright, comfortable room for family of 4.

Stayed in May 2024

The price of the car park. 22Euro for the night is excessive given I was staying in the hotel. This will have to be a factor in deciding where I stay next time.

It was all exactly as I expected having been here before. The staff are efficient if a little cold and there could have been more than one on the desks as it was a busy time for booking in so I had to wait.

Stayed in May 2024

Nothing

The staff were friendly and spoke perfect English. Room, modern and comfortable. A 2 minute stroll from the main square with its bars and restaurants. Underground car park (25 Euros for 24 hours) with lift straight to hotel foyer. Good breakfast - continental - english (bacon, scrambled or boiled eggs) - swaffles - rolls, toast etc. etc.

Stayed in May 2024

Didn’t serve gin and tonics in the bar!

Location.

Stayed in April 2024

As above. Had a motorbike and was of the impression that the hotel had parking...it didn't and it cost 22 euros for 24hours so pretty expensive. Paper cups, poor breakfast. There is parking next to the church, but that isn't cheap and hard to find a space.

Didn't like the paper cups in the room and prefer glasses. Breakfast was OK but nothing special, the bacon went quickly and the sausage was not nice. The hotel is in a great location only a short distance from the Menin Gate.

Stayed in May 2024

Nothing

Location to the square and Fennix

Stayed in May 2024

Very expensive breakfast charge, which is why we passed. The bathroom shower needs a grip bar, the step-down to the bathroom floor is a big step and could easily result in a fall. An accident waiting to happen.

I used this hotel for its central location, it was expensive but 0 cost street parking immediately in front of the hotel made the price more acceptable. We had a largish room with its sofa in addition to the double beds. Lovely big TV screen, a definite improvement over the usual.

Stayed in May 2024

Staff were not very helpful and needful

Nice rooms

Stayed in May 2024

Breakfast very price at 25 euro each Treadmill not working and extremely hot in gym room

Close by to main attractions Clean room

Stayed in April 2024

Nothing

Satisfied

Stayed in April 2024

Nothing

Standard hotel breakfast, no complaints

Stayed in April 2024

Breakfast was a rip-off at €25, much better for less within a short walk. Car parking was also expensive at €22 when parking in the square was free. Absolutely no mention of the EV charging in the basement.

Very central, close to the Menin gate, lots of good restaurants nearby.

Stayed in April 2024

You could have offered whisky and gin at the bar

Breakfast was excellent Staff very helpful

Stayed in April 2024

The bar area and very little selection of wine

Great location . Easy parking.

Stayed in April 2024

Location was great, parking easy under the hotel. Probably wouldn't bother with paid parking at 20 euros/day, lots of free road parking if you look for it.

Stayed in April 2024