Rue des Bouchers 38, 1000 Brussels, Belgium
#39 of 194 hotels in Brussels
Guests' ChoiceBased on 286 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.7
Facilities
8.3
Staff
9.1
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 25 June 2024
Linda
United StatesOur room’s safe did not work when we checked in and they could not figure out how to fix it. Our alternative was to leave our valuables with the staff and it was locked in their safe.
This hotel was in the perfect location for exploring Brussels. It is integrated into the Royal Galleries of Saint Hubert.Finding the door to the hotel was a little tricky, but if you go to the very center of the galleries, the door is a few steps away next to the Maison Dandoy. The staff were all very helpful, all very professional and friendly. The breakfast was beautifully displayed and they have a lovely selection of fruits, breads, cheeses and meats, cereals, yogurts, and you could cook your own soft or hard boiled egg. The Wi-Fi was secure. Our room on the 2nd floor looked out over the Gallery and we enjoyed the music and activity going on below. However, when we were ready, we closed the window and barely heard the sounds. It was good soundproofed windows.
Stayed in June 2024
Reviewed: 19 June 2024
Zuzana
United Arab EmiratesCan be noisy especially with room facing gallery, hot water stopped working at some point, shower switch to bath tube was difficult to use. Coffee needs a serious upgrade.
Location, breakfast - coffee could be much better :) Staff nice and helpful. Room tiny but cosy, bed was superb and comfy.
Stayed in June 2024
Reviewed: 13 June 2024
Kerren
AustraliaIt would be good to have a small fridge and simple set of cutlery. I bought and donated a bottle opener for the room. I couldn't get the bath plug to work. But that's just me.
Very cool decor and lovely vibe. All staff were warm and welcoming. My room was unique, accessed via a ramp down to the rooftop of another building. The room (38) was split level with bathroom upstairs, and bed/living downstairs, with WC also downstairs. Beautiful bathroom and very bright, lovely aspect. View across rooftops was amazing and breakfast is something you absolutely cannot miss - beautifully presented and in a calm bright environment.
Stayed in June 2024
Reviewed: 5 June 2024
David
United StatesVery hard to find in Brussels. We drove around it, finally called. In the description they don’t tell you it’s inside the Galleria.
Pleasant staff, clean and light
Stayed in June 2024
Reviewed: 30 May 2024
Ann
United StatesThe only issue was that based on the website, we thought there would be laundry and planned to do laundry when in town, but no laundry service was available. Please update the website and booking.com, as that was the one letdown.
Clean, friendly staff and a great location, Nice bathroom set up.
Stayed in May 2024
Reviewed: 19 May 2024
Michael
United StatesRight in the middle of the action but once in the hotel, secluded and quiet. Wonderful, uniquely decorated rooms, sized more like a small apartment than a hotel room, with a beautiful bathroom, too. Breakfast in downstairs restaurant, with very helpful and happy staff, and excellent food.
Stayed in May 2024
Reviewed: 16 May 2024
Alberto
Italyexceptional location. large and comfortable rooms. large bathroom. friendly and helpful staff. breakfast provided with everything you need. I will definitely come back
Stayed in May 2024
Reviewed: 16 May 2024
Geoff
AustraliaThe step up to the toilet and bathroom is a bit unusual and there was a bad smell emanting from the shower drain which almost caused us to change rooms but to the credit of the staff (or possibly good luck) it was remedied quickly. As I said, we wouldn't hesitate to return.
The location is superb; couldn't ask for better. The staff are very friendly and helpful, especially Amo who was there most of our time. We would certainly go back.
Stayed in May 2024
Reviewed: 1 May 2024
Caroline
United KingdomBrilliant location, friendly staff who were very helpful with some queries I had about travel etc. Quiet and peaceful with an excellent breakfast.
Stayed in March 2024
Reviewed: 22 April 2024
Jordan
United KingdomWe did have a slight issue with the rooms door. The staff did look into this but were unable to solve in during the staff. Felt more comfortable that the entrance/ lobby door was shut and locked so only other guests had access to the building.
The hotel has a really good location, just a 5 minute walk from central station. It's located close to lots of shops, bars and restaurants. We managed to move around solely on foot. We didn't need to walk more than 20mins to navigate across and explore the capital. I liked that the entrance was locked and a member of staff was always present at the door. Breakfast was simple but effective with lovely coffee and fresh orange juice.
Stayed in April 2024
Reviewed: 27 March 2024
Jessica
United StatesAmazing Location a close walk to the Grand Palace.
Stayed in March 2024
Reviewed: 25 March 2024
Inna
United StatesLoud in the night since windows looking to the gallery
Location. Room size.
Stayed in March 2024
Reviewed: 22 March 2024
Zhifeng
ChinaThe hotel boasts an excellent "location" right at the heart of the action, offering the convenience and vibe of a central spot. The "room" was comfortably appointed and clean, though the noise levels from the bustling business district below were somewhat noticeable—not that it mattered much since one doesn't choose this place for a sleep retreat. As for the "breakfast," it was rather uninspiring and on the sparse side, which wouldn't be an issue for those who tend to skip the first meal of the day. All in all, I was very pleased with the experience.
Stayed in March 2024
Reviewed: 19 March 2024
Ron
United KingdomBreakfast is basic but enjoyable. There is a little bit of noise outside but at least on the top floor it's not intrusive
This hotel could not be better located. Friendly staff, comfortable if basic rooms but to be a two minute walk from La Grande Place and the conference centre at Mont des Arts is fantastic
Stayed in March 2024
Reviewed: 7 March 2024
Richard
United KingdomNothing
Friendly service
Stayed in March 2024
Reviewed: 21 February 2024
Jonky
United KingdomThe massive glaring problem at Hotel des Galeries is that you are not given a key to the building, only a card for your room. You have to bang on the front door and a member of staff sat at the desk there is supposed to let you in. SUPPOSED to. This is very uncomfortable on its own. But three times during our three night stay there was no one there to let us in. Once it was seven o clock in the morning and very cold and pouring with rain and we were left waiting for some fifteen minutes. This system is NOT SAFE if you are on your own and/or vunerable. On the third happening we were so fed up that I broke in through the restaurant next door and walked around. Also this hotel is advertised as having rooms with balconies. It has ONE (I believe it room 11) balcony out of 20+ rooms. I had booked to stay here and booked a room with a balcony, however on check in my friends got the balcony room. It was a really nice balcony though! Lastly, our room had a lovely bath. Unfortunately it couldn't be used. The water level just didn't go up, despite my running it for an hour. And no it wans't the plug-hole either, it was the overflow. Probably an easy fix!
The location is AMAZING. Perfect for the bars and restaurants and the Christmas market. It felt very luxurious and I loved the coffee machine. The bathrooms are GORGEOUS. Great high ceilings and very little noise despite being on a major thoroughfare.
Stayed in November 2023
Reviewed: 12 February 2024
Julia
United StatesIt was noisier than I expected. Could hear both street noise and a crying baby at all hours- 2am, 6 am - somewhere on the property. The latter was probably just bad luck.
Location is fabulous and it has a nice, spacious, functional design and a funky vibe. The bathroom is enormous with a huge soaking tub and a full shower. The place smells like the bakery next door. Yum!
Stayed in February 2024
Reviewed: 9 February 2024
Kerem
TurkeyVery convenient hotel with a great location. Also nice place to do some work. Very nice staff.
Stayed in February 2024
Reviewed: 5 February 2024
Isabel
BelgiumSmall, cosy, modern but in beautiful old buildings, a hotel with lots of reading nooks, an excellent breakfast and extremely nice staff.
Stayed in February 2024
Reviewed: 1 February 2024
Marice
United KingdomNothing
Clean, well located, beautiful rooms, quiet
Stayed in January 2024
Reviewed: 21 January 2024
Chris
United KingdomExcellent location. Very central and good choice of nearby restaurants. Staff were very friendly. The restaurant was excellent. We enjoyed our stay immensely.
Stayed in January 2024
Reviewed: 16 January 2024
Nicole
AustraliaCentral location, good size room with separate bedroom upstairs, large bathroom & separate toilet, lovely breakfast each morning
Stayed in December 2023
Reviewed: 1 January 2024
Jack
United KingdomFelt extremely comfortable, as if we were staying in our own property. Very well located with extremely helpful and friendly staff.
Stayed in December 2023
Reviewed: 12 December 2023
Ilona
Lithuania-
Perfect location, friendly staff, very comfortable room
Stayed in December 2023
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