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  5. Reviews of Crowne Plaza Brussels Airport, an IHG Hotel

Reviews of Crowne Plaza Brussels Airport, an IHG Hotel 4 stars

Da Vincilaan 4, 1831 Zaventem, Belgium

#11 of 25 hotels in Zaventem

Guests' Choice

Review score

Based on 376 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 11 November 2024

    10
    Excellent hospitality of staff
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had a great experience at the Crowne Plaza Hotel! The team there was incredibly attentive and friendly, making our stay enjoyable. Although we encountered an issue with the locker, the staff promptly addressed it and, as a gesture of goodwill, offered us complimentary breakfast. This thoughtful touch truly reflects their commitment to guest satisfaction. I would highly recommend this hotel for its excellent service and hospitality!

    Stayed in November 2024

  • Reviewed: 7 November 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pillows was a bit hard

    Everything, Room, bed, breakfast, transport etc.

    Stayed in October 2024

  • Reviewed: 5 November 2024

    10
    all good and satisfaction.
    • Leisure trip
    • Group
    • Standard Queen Room with Sofa Bed and Park View
    • Stayed 2 nights

    my room too near to the lift lobby

    Near Airport , The Hotel is generous and is provide shuttle bus to and flow from airport . the room is have good size and comfortable bed. the facility is well provide with gym and garden view .

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Great stay overall!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    We drove in from Luxembourg and didn’t realize there was no parking even to unload our luggage. We pulled into where the hired cars were parked and were able to get a luggage cart across the lot to unload our luggage before we returned our rental car. We were told there was no parking on site, so if we had a personal car it’s not clear what we would have done. I understand that it works differently in the US, but we were just not prepared for the parking situation (or lack, thereof).

    Restaurant was wonderful - menu had a great selection and the quality was excellent, breakfast buffet was very good, shuttle was very helpful and easy to access, room was very nice, all staff were wonderful - front desk, restaurant, shuttle driver.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Friendly staff, very good bed, quit hotel, good shuttle to the airport, fair price.

    Stayed in September 2024

  • Reviewed: 13 October 2024

    10
    Exceptional client centricity
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain, I think the hotel staff is able to help if something happens

    It was an exceptional example of client centricity. Initially I choose this hotel as it was close to the airport just to save some time in the morning and sleep longer. And also there should be shuttles available. But shuttles start at 6 am during this time of the year. The receptionist proposed to order the taxi for our convenience. Unfortunately taxis didn’t want to take orders from the hotel and the receptionist took his own car to help the guest to get to the airport and not to be late. Thank you very much for this amazing attitude and the help. Also the hotel is quite comfortable to stay including room, beds, shower/bath facilities.

    Stayed in October 2024

  • Reviewed: 12 October 2024

    9.0
    The hotel is very convenient and the location is so close to the airport
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    There was not any type of amenities in the room, which for this type of hotel is expected.

    The shuttle service is very convenient. It will be good to have service earlier but still is ok.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    very good hotel very pro staff good food and wine nice calm atmosphere all over the place free transfer to airport

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    A very short but pleasant stay
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night

    It was an unplanned stay due to our disrupted flight, but it was a nice one, even if we stayed for a few hours. Greeting and check-in process at the reception were super friendly, warm and efficient. The room and the bathroom were pristine clean and beds and pillows were very comfortable.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Semi comfortable stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower cabin was too small for big people

    Spacious room

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Convenient to airport with shuttle
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to add

    Airport shuttle

    Stayed in September 2024

  • Reviewed: 8 September 2024

    10
    Definitely a go to for overnight travellers!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was very close to the airport and the shuttle service was very efficient.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    A very nice hotel, close to the airport, staff friendly and helpful, room comfortable.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Pillows and doona too hot.

    Close to airport and free shuttle bus to hotel. Staff friendly and helpful, food and breakfast good. There is a lovely garden to walk around right next to hotel.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    10
    Exceptional
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Second time staying, for a stopover en route across Europe. Parking is secure, good area for dog walks, nice rooms, friendly staff.

    Stayed in June 2024

  • Reviewed: 28 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenience to airport departures

    Stayed in August 2024

  • Reviewed: 21 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great service

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very lovely place to spend the last night of our holiday in Belgium before flying home.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The hotel is lovely - rooms are well appointed and air conditioning was great! Very comfy beds and good coffee facilities in the room. The gym was well equipped and easy to use. Lounge areas were very pleasant to relax in. The free airport transfer was a bonus.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Goose, the backyard 🙌

    Stayed in July 2024

  • Reviewed: 13 August 2024

    10
    Clean rooms
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very clean, friendly staff

    Stayed in July 2024

  • Reviewed: 7 August 2024

    10
    Highly recommended.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Everything was great.

    Facilities were fantastic. Bathtub was very comfortable.

    Stayed in July 2024

  • Reviewed: 6 August 2024

    10
    pleasant stay in Crowne Plaza Hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The airport shuttle stopes bit earlier in the evening and unfortunately not adapted for special needs with wheelchairs.

    The hotel is ideal for flight connection and provides wide range of facilities to your stay joyful and pleasant.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit far from the train station, closest restaurants are about 30 mins walk to a downtown, lots of constructions nearby.

    Comfortable beds, quite, next to the park, free airport shuttle that runs every 30 mins, has everything you need in the room, very clean, big room.

    Stayed in July 2024

  • Reviewed: 5 August 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything

    Stayed in July 2024

  • Reviewed: 29 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location

    Stayed in July 2024

Showing 1 – 25

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