The drain of the shower was clogged and the staff didn’t do anything about it when we told them.

comfortable bed, nice room, very silent

Stayed in April 2023

Hotel says ‘city centre’ however it is still about 15 minute ish walk into the main part. This was ok for us but just be aware. A little loud on the streets outside at night but nothing that kept us awake.

Staff were very friendly and helpful. Our room wasn't ready when we arrived but we were able to put our luggage in a luggage room. One of the best sleeps I've ever had in an hotel, very comfortable bed. Cleaners cleaning our room even though we was only there 2 days. Close enough to train/metro stations (5/10min ish walk). Basic hotel but had everything we needed for a short stay.

Stayed in April 2023

Noise from the street, bad windows, very soft bed

the location near the garden, breakfast was good, staff was nice

Stayed in March 2023

Small room, small TV. There wasn't refrigerator in the room. I was told that they have been removed 2 years ago from all rooms.

Convenient location for the specific job I had, very close to the Brussels Nord train station.

Stayed in March 2023

I have no things to complain.

I enjoyed the welcoming reception. The lobby was clean and comfortable with armchairs to wait for your turn at the reception desk. The room was cosy and with enough space. The bathroom was equipped with very modern appliances and newly renovated. In addition, there was a bath tube. Breakfast was charming and with variety. Juices were good and coffee was decent. It was a nice stay!

Stayed in March 2023

Lift was out of order when we checked out. On a personal level no bother at all. Found it peculiar that the staircase leads down drafty, barren, concrete steps. Seemed like the route wildlife in Angkor Wat would take when going to drinking hole.

Merely 1 night after flight. Arrive later in evening, leave next morning after breakfast. Imho twas the best price/distance/quality ratio. Hotels next to airport utterly dull and their close proximity to the airport is reflected in the price. This fit the bil quite nicely. Close to airport by train. Clean and comfortable enough for the night. It’s Best Western. It’s okay. The Aston Villa of hotel chains. Unlikely to ever be champions, but at the very least not bad at all. Stay was certainly good for its purpose.

Stayed in March 2023

location

nice big rooms

Stayed in March 2023

- there was no ceiling light (so not enough light in the room during dark hours) - the toilet seat was too high - kind of a sketchy neighbourhood close to the hotel

convenient location (close to city centre) , cosy rooms and nice price tag

Stayed in March 2023

Clean and comfortable room and bathroom. Kind and helpful staff. What I really appreciated was that I was frankly informed that there may be some noise due to works outside in the morning in this period. Anyway it wasn't an issue for me as I went out very early for work! The location was not ideal but it was fine as I was traveling alone (without family). Overall I think it's a good value for money.

Stayed in February 2023

Room was very small. Toilet was tiny and bathroom had terrible lighting. Shower was cold if you didn't hold the spray gun above your head.

Bed was very comfy, location is reasonably close to the city centre, and very close to the underground.

Stayed in February 2023

- room was not not that clean (it wasn't dirty, but could be better) - the room was full of cigar smoke smell

- good location (near north station and city center) - good breakfast - staff tried to help and solve all requests

Stayed in February 2023

The locations was very bad.

The room was comfortable.

Stayed in February 2023

Lift.

Breakfast

Stayed in February 2023

An electric stove as heating system

The location, very near to the train station

Stayed in February 2023

The area around the hotel does not seem safe - lot's of strange people around the station, was really afraid to go to the station and back in the dark time of the day. Also, we were living there in winter and it was very cold in the rooms. There was heating in the room, but from 3 nights I stayed in the hotel - 2 nights there was some problem with heating, it just suddenly stopped working at night, and it was quite cold at night and in the morning.

Close to the Nord railway station, comfortable to travel. Staff was very nice, friendly and trying to help.

Stayed in January 2023

had rooms booked for 14 people, promised a free taxi, in the end only got a taxi for 6 people; had I made three bookings separately I could have got three taxis. 260 Euros damage having to pay for two extra taxis :) Taxi deal a Booking.com offer, not the hotel's. Booking.com impossible to contact about this

all went well, breakfast excellent, friendly reception

Stayed in February 2023

perfect

Stayed in January 2023

Public parking far away. Moreover, the path from it to the hotel did not seem safe for the woman.

Very good accommodation if you are travelling by train.

Stayed in January 2023

Nice

Nice place

Stayed in February 2023

hotel location is in a shady area. try to avoid it during night time

room was fine and clean

Stayed in January 2023

Could be a bit cleaner

The location is great, very close to the centre.

Stayed in January 2023

Not the hotel's fault, but the location is a bit seedy behind the North station and there were lots of construction works going on during our stay, which left the streets around very messy. But, despite this we did not experience any issues coming and going during the day or in evening.

Value for money, staff very helpful with facilities what would be expected for the price. Kettle and hairdryer as well as extra blanket in room very useful. Location is very good as it is very close to the shopping area which also has good selection of cafes, restaurants and bars. If you walk up this main shopping street you arrive at Grand Place. Also close to/beside the Gare de Nord/North station which is the first stop on the Airport train - this is great as you can get rid of bags quickly without too much struggle. If you come out the back of the Gare de Nord station, the hotel is just a short walk away. I would recommend looking at the street map beforehand to figure out the location. Standard budget hotel and gives what one would expect.

Stayed in January 2023

No Christmas feel

Was not very Christmassy no christmas music in the breakfast area which was a real shame especially on Christmas day.

Stayed in December 2022

location….not feel safe

no comment

Stayed in December 2022

Lights not turning on, radio automatically opening at 8 am, smelly and very expensive.

Stayed in December 2022