Not the fault of property staff, but a lot of renovation works being taken that resulted in a lot of unplanned early wake ups and disturbances

Great location and great staff

Stayed in June 2024

Always return because it's great. Great food and drink downstairs and the ocean side views are fantastic.

Stayed in June 2024

The receptionist when I checked in was not very pleasant or helpful. I booked a 2 bedroom apartment which to my fault presumed that meant 2 bathrooms! But NO. We had a massive ensuite in the main room and no other shower to cater for the 2nd bedroom, only another very small toilet.

Location was perfect! The restaurants down stairs had such a huge selection of food.

Stayed in June 2024

The main bedroom mattress was a lot to be desired.

Great location, Great price.

Stayed in June 2024

As I was staying for 2 weeks, just to have more cleaning things. Suck as dishwashing liquid and maybe spray and wipe.

Location. Being able to park a car. Had a balcony.

Stayed in June 2024

The 2 single beds were uncomfortable.

The unit was nice and clean. It was in a good location.

Stayed in May 2024

Noise on a saturday night and light switch in main room needs urgent replacing at the switch is falling out of the socket Very dangerous

Location

Stayed in April 2024

Apartment is nice but furnishing is very outdated, dinning chairs are overdue for replacement, sofa is stained, bed falling apart. Need little bit of TLC

Great location, beautiful views, good size apartment.

Stayed in April 2024

the room had an unusual smell when we arrived. maybe chemical or cleaning products ? appartment is not well kept, poor maintenance from holes in the walls, mould in the shower and leaking water on the vanity. it didn’t effect our stay but just felt a bit dingy

the location

Stayed in April 2024

It’s was very clean and tidy . Our rooms were great with a view of the water . Beds were very comfortable . Had all the amenities . Loved it .

Stayed in April 2024

Reception closed a lot

Loved the location and restaurants

Stayed in April 2024

Great view

Stayed in March 2024

Noisy after Hotel closing

Great outlook, apartment in general, cleanliness. Handy to Restaurants & Beach. Good location

Stayed in April 2024

GREAT VIEW, GREAT LOCATION

Stayed in April 2024

One apartment was not clean and old. The beds were very uncomfortable. The other apartment was amazing!

Location and facilities.

Stayed in April 2024

No plug points and light switch in the second bedroom. Light switch outside the bedroom at the front door. Drain covering in the bathroom missing in the middle of the bathroom floor leaving an open drain hole and creating a trip hazard.

Stayed in April 2024

The furnishings like cushion, sofa, carpet or cook top are a little bit out of date.

A perfect location and spacious. Beautiful view.

Stayed in April 2024

One key only is extremely difficult. Someone is always taking others downstairs otherwise you’re trapped upstairs.

Location to shops and boardwalk.

Stayed in April 2024

The cookware was dirty on arrival..

Location

Stayed in February 2024

The dishwasher still had clogged powder in it.

The complex was fantastic. The view amazing 👏 🤩 the closeness of the restaurant great.

Stayed in March 2024

The penthouse was lacking in routine maintenance and general upkeep. It had the bare minimum needed for a pass. The taps weren’t screwed on properly, the gate latch was half falling off, there was next to no (or very poor) lighting making it near impossible to utilise some of the areas, the terrace for example was no good for evening meals as we would’ve needed a spotlight. Simple fix. The bathrooms were very dark too, while the lounge area also has minimal lighting. One of the beds was snapped in half. It had been fixed with a metal bar but was still an eyesore for the amount you pay. The carpets were very worn and the walls were damaged and dirty looking. The mechanism to open the door to get in was broken and some area were also dirty and dusty. The knobs on the bbq were also broken meaning only 2 of the 4 burners could be used. The showers had no shelving for toiletries meaning if was difficult for older guests to get down to all their things while showering. Also the knives were crap and barely cut anything.

The location was amazing and the views to die for.

Stayed in March 2024

We love staying at The Grand. The staff are lovely, the place is spotless, pool is beautiful and clean, great location and Kokonut Willie’s restaurant is delicious. Looking forward to our next visits to The Grand.

Stayed in March 2024

Due to the heat, we had the Aircon running quite a lot and it dripped all over the TV and our laptops and phones that were stored in the TV stand

The location, the view from the 13th floor, and the pool were fabulous! Reception staff was very helpful all times!

Stayed in February 2024

There was another car parked in my allocated secure park, staff were unwilling to help and i was told id have to park on the street

Good price and location

Stayed in January 2024