48 Donaldson Street, 4740 Mackay, Australia
#5 of 66 hotels in Mackay
Guests' ChoiceBased on 674 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.0
Facilities
8.9
Staff
9.1
Value for money
9.0
Free WiFi
6.8
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End of dialog contentReviewed: 10 November 2024
Toni
AustraliaMy request for a downstairs room was not actioned, but I was able to change it at check-in. Still waiting for requested receipt to be emailed to me. Wi-Fi was unstable.
Spacious room with good facilities and comfortable bed. Complimentary breakfast was a welcome bonus.
Stayed in November 2024
Reviewed: 8 November 2024
Randal
New ZealandEverything was great - staff, accommodation, pool, room and food were superb - many thanks
Stayed in November 2024
Reviewed: 4 November 2024
Katrina
AustraliaThe fridge. It was too small. It really needs a larger mire efficient fridge.
It was compact but well appointed. We love how we could pop next door to the pub for a meal. That certainly was very nice. The room was equipped with some kitchen facilities
Stayed in November 2024
Reviewed: 16 October 2024
Nolan
AustraliaI don't know if I missed it in paperwork or something but there didn't seem to be a wifi connection. A minor inconvenience though.
I thought the little breakfast items were a fantastic idea. We loved being able to go straight to dinner at the adjoining club and we found the staff were super helpful. The rooms aren't super modern, but they are super clean and very roomy. The added bonus of a washer and drier in each room really helped. I really have no negatives to say about our stay
Stayed in September 2024
Reviewed: 14 October 2024
Tyrone
AustraliaMiss said could have a ceiling fan and would be perfect But that’s just a preference
Comfy bed Location Facilities
Stayed in October 2024
Reviewed: 13 October 2024
Tanya
AustraliaThe cleaners do a great job, looks lovely and all used items were replaced once used, eg drinks, tea, milk, breakfast. The cute little outdoor area is really wonderful
Stayed in October 2024
Reviewed: 13 October 2024
Tanya
AustraliaFabulous. Catered to all needs.
Stayed in October 2024
Reviewed: 13 October 2024
Tanya
AustraliaStaff were amazing..the room was clean, the bed was comfy, and the continental breaky was way more than expected.. The little outdoor area, where people could smoke or gather, is such a great idea
Stayed in October 2024
Reviewed: 13 October 2024
Marion
AustraliaGardens need attention.
The rooms were very clean and staff helpful and professional.
Stayed in October 2024
Reviewed: 11 October 2024
Jean
AustraliaThe staff were so friendly and helpful. The room was spotless.
Stayed in October 2024
Reviewed: 6 October 2024
Emma
AustraliaThe air con didn’t get cold. Was cool but not cold. Had settings to cold and lower and still was slightly cool. Was tossing and turning awake from being hot all night.
Amazing view, lovely staff in bistro, manager was very helpful, great rooms and facilities.
Stayed in October 2024
Reviewed: 6 October 2024
Ted
AustraliaRoom not vacuumed once during stay. Became very slack in servicing room.
It’s a good place with reasonable facilities
Stayed in October 2024
Reviewed: 5 October 2024
Jeffrey
AustraliaNothing to complain about
Close location to my needs.
Stayed in October 2024
Reviewed: 24 September 2024
Samantha
AustraliaContinental breakfast in the room was great. Very comfy bed. Good size room with all inroom facilities. Quite impressed with the pricing and value for money.
Stayed in August 2024
Reviewed: 23 September 2024
Julie
AustraliaJust needs a refresh in the room decor
Large room….comfy bed & quiet. Meal at the Hotel was excellent
Stayed in September 2024
Reviewed: 22 September 2024
Graeme
AustraliaNothing
Location & quality of room
Stayed in September 2024
Reviewed: 19 September 2024
Michael
AustraliaBetter hangers
Very clean and spacious
Stayed in September 2024
Reviewed: 28 August 2024
Tayla
AustraliaNo faults
The staff were very nice The place was clean and the food was great
Stayed in August 2024
Reviewed: 24 August 2024
Jane
AustraliaClean, comfortable large room with good facilities, great to have Pub next door with lovely meals.
Stayed in August 2024
Reviewed: 19 August 2024
Kim
AustraliaA little noisy on Saturday night.
Stayed in August 2024
Reviewed: 15 August 2024
Barbara
AustraliaNothing. For what we paid, it was excellent.
The room was comfortable, clean and spacious. The continental breakfast was a lovely touch. Value for money, this hotel is amazing. It is an older style but spotlessly clean. The adjoining hotel and bar were a big plus as the weather wasn’t great.
Stayed in July 2024
Reviewed: 14 August 2024
Natasha
AustraliaNot a dislike just a suggestion, I would have liked the choice of a coffee pod machine coffee. I have stayed in motels with a cheaper nightly rate that have them so would be nice to see that upgrade here.
Best motel mattress and pillows I've encountered for a while made for a great night's sleep. Simple breakfast in our room made for an easy start to the day prior to attending our meetings.
Stayed in August 2024
Reviewed: 6 August 2024
Lee
AustraliaWould be great if there was a way to use the pedestrian gate to the street behind. Also if the bistro was open later on a Friday night.
It’s central for our needs and easy to navigate. We are comfortable and feel at home. They have shears been extremely accommodating for our needs. Bistro and hotel is a big bonus.
Stayed in August 2024
Reviewed: 6 August 2024
Julianne
AustraliaBreakfast was included in room, but it was only a couple of bits of white bread to use in the toaster, a little tub of yogurt and a juice. There were a couple of small cereal packets on the counter and extra UHT milk (yuck) for it. It felt a bit minimal effort and reduced the overall positive impression rather than enhancing it.
Good size room and bathroom. Nice and quiet despite proximity to hotel and highway. Inclusion of a washer and drier was a bonus and would be most welcome on longer stays. Handy kitchenette. The Shamrock hotel next door has excellent food, but booking is recommended. They were really busy even on a weekday.
Stayed in August 2024
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