48 Donaldson Street, 4740 Mackay, Australia
#5 of 64 hotels in Mackay
Guests' ChoiceBased on 639 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.1
Staff
9.3
Value for money
9.1
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 June 2024
Wendy
AustraliaNothing, it suited us very well!
Great location and all the facilities there. Lovely and clean and being able to have our breakfast in our room before we left. The fact that we could eat in the restaurant was really great!!
Stayed in June 2024
Reviewed: 26 June 2024
Linda
AustraliaNot much privacy on the balcony from neighbours.
Clean and tidy, handy having a kitchen and laundry facilities in the room. Beds were comfy.
Stayed in April 2024
Reviewed: 18 June 2024
Mary
AustraliaThe breakfast provided was awful. I think you should allow guests to select items from a larger list. I do not eat white bread, drink juice, eat yoghurts nor breakfast cereals. Also you could invest in a relatively cheap coffee machine that uses coffee pods. Instant coffee does not cut it for a paid breakfast.
Stayed in June 2024
Reviewed: 15 June 2024
Wes
AustraliaNothing
Nice big room
Stayed in June 2024
Reviewed: 12 June 2024
Les
AustraliaCan't say there was anything we didn't like
After a very long drive the room was a real welcome, we didn't expect the washing machine drier, complimentary breakfast etc. It was one of the best motels we have stayed at in a long time.
Stayed in June 2024
Reviewed: 9 June 2024
Frank
GermanyLarge room and balcony Full equipped + complimentary breakfast in room Good restaurant aside Affordable pricing Clear recommendation for travelers to mackay
Stayed in June 2024
Reviewed: 7 June 2024
Susan
AustraliaNothing
Spacious room, beautiful garden patio, comfortable bed, friendly staff, delicious bistro adjoining
Stayed in June 2024
Reviewed: 5 June 2024
Sherree
AustraliaNa
Staff are amazing, it’s clean and comfortable
Stayed in June 2024
Reviewed: 3 June 2024
Peter
AustraliaThis property is exceptional and cannot fault
From checking in thru well maintained property to driving up to room door under cover to entering large well equipped kitchenette with continental breakfast for two supplied free in fridge.
Stayed in May 2024
Reviewed: 1 June 2024
Karen
AustraliaThe room on arrival strongly smelled of cleaning chemicals. Like chlorine. Soon went after we aired the room though
Well maintained. Friendly staff and very comfortable. Great value for money.
Stayed in May 2024
Reviewed: 31 May 2024
Stephen
AustraliaThe office girl
Stayed in May 2024
Reviewed: 31 May 2024
Rob
AustraliaSpacious, comfortable bed and well equipped. Close to the hotel for a decent meal. Good value. The reception manager Chelsea was pleasant and efficient, organising to send on a skirt accidentally left in the wardrobe. Thanks, Chelsea!
Stayed in May 2024
Reviewed: 20 May 2024
Grant
AustraliaStaff at reception and in restaurant very ho hum, didn't book for dinner so we were stuck out in a back room, most of the tables in the restaurant remained empty the whole time we were there, very poor, it is a quiet time of year, you knew you weren't booked out!
Nice enough room, stay was enjoyable.
Stayed in May 2024
Reviewed: 6 May 2024
Susan
AustraliaGreat location. Pub attached so didn’t have to drive anywhere for a meal. Very affordable with a continental breakfast included.
Stayed in May 2024
Reviewed: 28 April 2024
Sherree
AustraliaNothing
Location, friendly staff, good facilities and great food.
Stayed in April 2024
Reviewed: 18 April 2024
Margaret
AustraliaNothing to dislike
Close to hwy Restaurant Quiet Nice room
Stayed in April 2024
Reviewed: 12 April 2024
Ofahulu
AustraliaWe loved the whole trip. Staying here for one night is magical
Stayed in April 2024
Reviewed: 25 March 2024
Marty
Australiaeasy parking, quiet for a saturday night.
Stayed in March 2024
Reviewed: 24 March 2024
Amanda
Australiaa bit old and tired.
evrything was there on location we needed
Stayed in March 2024
Reviewed: 24 March 2024
Les
New ZealandReception staff were friendly and efficient during check in. Air conditioning worked great. Room was clean, Great fridge stocked with beverages. Beds were comfortable and the pool was great. Restaurant and staff was tops , and a Bottlo right there too. We were travelling from overseas so the washing machine and dryer in our room was very convenient.
Stayed in February 2024
Reviewed: 17 March 2024
Satit
AustraliaNil.
The hotel is located right next door to the pub and bottle shop The supermarket is only a block away in less than 10 minutes. The rooms are big and our room has a washing machine and dryer very clean also continental breakfast already put in the fridge toaster, electric frypan, and cooking utensils also supply highly recommend.
Stayed in March 2024
Reviewed: 14 March 2024
Kerry
AustraliaNothing
The location,value for money ,food from restaurant
Stayed in March 2024
Reviewed: 10 March 2024
Trina
AustraliaGreat location and very clean. Cleaning staff were amazing!
Stayed in March 2024
Reviewed: 8 March 2024
David
AustraliaWe regularly use The Shamrock when visting our Mackay customers. Clean, quiet, straightforward, wonderful staff. The restaurant's chicken mustard menu option was divine, I didn't expect to like mustard but it was fantastic! Please keep it on the menu =)
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content