152 Alice Street, Brisbane Central Business District, 4000 Brisbane, Australia
#22 of 142 hotels in Brisbane
Guests' ChoiceBased on 7783 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
9.1
Value for money
8.7
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 20, 2024
Jacqueline
AustraliaStaff extra helpful regarding difficulty parking.
Stayed in June 2024
Reviewed: June 19, 2024
Shirlyn
SingaporeAircon seems to be not functioning well although we have set to the lowest temperature.
Room had 2 queen beds and is comfortable. Toilet has bidet facilities which is not common.
Stayed in June 2024
Reviewed: June 19, 2024
Michael
United States of AmericaNA
This hotel was just across the street from the Botanical gardens and near the River. Very nice!
Stayed in June 2024
Reviewed: June 19, 2024
Madeline
AustraliaStaff were fabulous, very helpful & the beds were amazing! So comfortable!
Stayed in June 2024
Reviewed: June 19, 2024
Michele
AustraliaThe Hot water in bathroom sink didn’t work the spa should have had a rail to get in and out
Comfortable beds great Location friendly staff
Stayed in June 2024
Reviewed: June 18, 2024
Kathryn
United States of AmericaThe staff was very accommodating when we arrived after an early morning airport arrival and they tried to get our room ready quickly. The location next to the gardens is lovely.
Stayed in May 2024
Reviewed: June 18, 2024
Robert
Australiaall aspects of our stay were up to your usual high standard.Have stayed with you hundreds of times and found everything to my liking.
Stayed in May 2024
Reviewed: June 17, 2024
Seet
SingaporeLocation was great just next to the botanic garden. The check in staff was great and helpful and provided excellent service.
Stayed in June 2024
Reviewed: June 16, 2024
Roy
AustraliaAll good
Very comfortable and excellent staff great room service
Stayed in June 2024
Reviewed: June 16, 2024
Stevetee
AustraliaBathroom is a bit dated - could use some extra shelves and hooks.
Room faced the park - nice view
Stayed in June 2024
Reviewed: June 16, 2024
Anne
AustraliaNothing
Friendly staff Spacious clean room Excellent location
Stayed in June 2024
Reviewed: June 15, 2024
Eileen
Singaporewould be nice to have toothpaste along with the other amenities but convenience mart is across the road and town is just 5min away.
it was right outside the brisbane marathon finishing line and across the sunday markets! sweet location! nice service staff. old but gold.
Stayed in June 2024
Reviewed: June 14, 2024
Rosslyn
AustraliaThe restaurant
Stayed in June 2024
Reviewed: June 14, 2024
Gina
AustraliaParking should be included on a Sunday night stay as there were plenty of parks
Comfy rooms, nice breakfast
Stayed in June 2024
Reviewed: June 14, 2024
Ims
AustraliaNo complaint
The location was excellent with close access to the Free city bus, walking distance to the CBD or to the Botanic Gardens and river front
Stayed in June 2024
Reviewed: June 14, 2024
Sarah
AustraliaNothing
Fabulous location and facilities
Stayed in June 2024
Reviewed: June 14, 2024
Trisha
AustraliaStaff helpful and excellent location.
Stayed in May 2024
Reviewed: June 14, 2024
Alan
New ZealandNothing
Location
Stayed in June 2024
Reviewed: June 13, 2024
Hila
IsraelBreakfast is expensive
Great hotel in a great location, reasonable price
Stayed in June 2024
Reviewed: June 12, 2024
Chloe
AustraliaWe really enjoyed our stay at Royal on the Park. The rooms are spacious and very comfortable. The views of the park are also lovely. This is one of the few places I've stayed in that feels more like home than a hotel.
Stayed in June 2024
Reviewed: June 11, 2024
Brett
New ZealandWonderful breakfast so much variety. Staff so helpful. Our waiter Ricky was so helpful and efficient always smiling and going the extra mile. Loved the elegance and the ambiance, had a lovely spa too.
Stayed in June 2024
Reviewed: June 11, 2024
Anthony
AustraliaThe hobbit hotel is tired and needs refurbishment. The bathroom, what’s the worst part of the hotel. A shower over the bath is just not acceptable. It is dangerous.
Location.
Stayed in June 2024
Reviewed: June 10, 2024
Rhonda
AustraliaNothing
Location and was a beautiful place to stay
Stayed in June 2024
Reviewed: June 10, 2024
Karen
AustraliaI wish there were more options on the in room dining menu.
Great location and lovely to look out of the windows at greenery. Staff were friendly and efficient. Room was large, refurbished and very comfortable.
Stayed in June 2024
Oban, UK
La Loupe, France
Indianapolis, USA
Nikiski, USA
Mina Clavero, Argentina
Dingley, Australia
Maraiyūr, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content