7 Convention Centre Place, 3006 Melbourne, Australia
#57 of 208 hotels in Melbourne
Guests' ChoiceBased on 5294 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.7
Staff
9.1
Value for money
8.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 July 2024
Kelly
AustraliaUnfortunately a can of Coke had exploded in our fridge, so it pretty much meant that the fridge was unusable for the duration of our stay. That said, we only stayed a night, so one of those things and it certainly hasn’t changed our impression of the property or whether we would recommend it, as we absolutely loved our stay!
Great location Loved the bar and the staff who were running it! The staff at the check in were also excellent and some of the best we’ve come across. Well done!
Stayed in June 2024
Reviewed: 1 July 2024
Leigh
AustraliaNothing
Clean and cosy
Stayed in June 2024
Reviewed: 1 July 2024
Allister
New ZealandIdeal location, parking is right next door, so easy access to the hotel, bar and restaurant nice, good views from the upper floors, room was great.
Stayed in June 2024
Reviewed: 30 June 2024
Caroline
AustraliaN/a
Friendly staff, great location (right next to the Melbourne convention where we had to go during the morning), late check out accepted. Room was nice and clean and comfortable. Second time staying here and would do it again.
Stayed in June 2024
Reviewed: 30 June 2024
Carolyn
AustraliaSmall selection if food options later at night
Close to the venue I was attending
Stayed in June 2024
Reviewed: 30 June 2024
Jade
AustraliaA toaster & kettle in room would have been perfect
Convenient spot & very comfortable
Stayed in June 2024
Reviewed: 29 June 2024
Jess
Australiarooms were small
quiet, location close to shops
Stayed in June 2024
Reviewed: 29 June 2024
Bronwyn
AustraliaClean, convenient
Stayed in June 2024
Reviewed: 29 June 2024
Brock
AustraliaNothing
Stayed in April 2024
Reviewed: 29 June 2024
Alby
AustraliaThe 50 dollar bond I never got back. Paid for 2 nights individually accidentally. Still havnt got my bond back yet of 100.
Stayed in June 2024
Reviewed: 29 June 2024
Rosemary
AustraliaPerfect location for attending our son’s wedding at Aerial
Stayed in April 2024
Reviewed: 29 June 2024
Geraldine
AustraliaRoom heating too warm for sleep depute turning it down to 17 No pool -I didn’t realise and planned to swim - my error
Clean adjacent to MEC for my conference
Stayed in June 2024
Reviewed: 28 June 2024
Edwina
AustraliaIt was exactly as I suspected
Location
Stayed in June 2024
Reviewed: 27 June 2024
Sandeep
AustraliaDrinking water not provided
It was good
Stayed in May 2024
Reviewed: 27 June 2024
Harvey
AustraliaParking!!!! $50? Crown do valet for $60 Breakfast……. Was horrible Honestly how do you charge that much for the most disorganised breakfast I’ve ever experienced. We were told to enter and find a table. THERE WERE NO TABLES Eventually we were directed to a table but it was full of plates and we waited 20 minutes for it to be cleared. I asked for a refund but was told the table would be cleared. The staff were Amazing. This wasn’t their problem this was an issue with not having enough staff and overbooking patrons. Paying $250 for the room was great but charging $50 parking and $70 for breakfast when crown do deals including parking and breakfast. I feel a bit disappointed. Sorry
Location was great and the room was clean and comfortable
Stayed in June 2024
Reviewed: 27 June 2024
Brendan
AustraliaNothing, all was great.
The view, and sound proof walls. Was in a really good location and easy to access.
Stayed in June 2024
Reviewed: 25 June 2024
Matthew
AustraliaThe staff were super helpful in moving the rooms for my family and I to the same floor.
Stayed in June 2024
Reviewed: 25 June 2024
Stephanie
AustraliaGreat value for a list minute booking and location is excellent! Room is modern and has a good amount of space.
Stayed in June 2024
Reviewed: 24 June 2024
Roselin
AustraliaParking . Plenty after 6 But we had to think twice before why wanted to leave and go somewhere
Location is amazing . In th middle of everything .
Stayed in June 2024
Reviewed: 23 June 2024
Denisce
AustraliaGreat location. We got a room upgrade so that was amazing! Great staff, very accommodating!
Stayed in May 2024
Reviewed: 23 June 2024
Bruce
AustraliaCost of Parking is ridiculous
Clean Friendly Staff
Stayed in June 2024
Reviewed: 22 June 2024
Bindi
AustraliaBreakfast was cold when it arrived, bed side tables were not cleaned properly
Room was fairly clean, modern, staff were helpful and friendly
Stayed in May 2024
Reviewed: 22 June 2024
Brooke
AustraliaNothing
Room was lovely, food was beautiful, view was amazing. Staff very friendly. Perfect location
Stayed in April 2024
Reviewed: 22 June 2024
Stanley
AustraliaOnly one staff member during night check-in, which resulted in long wait. I suggested this hotel to our company (Fortune 500 company) Vice President, who initially booked JW Marriott and changed to Novotel because I was staying here. He was not impressed with waiting over 10 minutes, just to check in.
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content