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Reviews of UNO Hotel Sydney 3.5 stars

2 Roslyn Street, Potts Point, Potts Point, 2011 Sydney, Australia

#324 of 324 hotels in Sydney

Guests' Choice

Review score

Based on 221 hotel reviews

4.0

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.0

  • Location

    7.0

  • Facilities

    4.4

  • Staff

    6.8

  • Value for money

    5.4

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 30 May 2024

    3.0
    Short and sweet
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Furniture and fittings were crap

    Location was good

    Stayed in May 2024

  • Reviewed: 29 May 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 7 nights
    • Submitted via mobile

    I never leave bad reviews. But. I stayed 8 days and there was wifi only one afternoon. When I asked the front desk I got a shrug and a 'maybe tomorrow?' There is construction outside, which is not the properties fault but there was dust coming in through the windows and covered my clothes. The room looked nothing like the photos and the elevator felt like a ride on the Tower of Terror. The location is great and maybe in a little while when the construction dies down and they get the place fixed up it could be good. Right now (may 2024) it is not.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    3.0
    Glad it was only one night and definitely not value for money.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    No parking but the rooms are very shabby and ill equipped.

    Probably the location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    5.0
    Comfortable bare essentials on a budget in a superb location
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 2 nights

    1. The hair dryer in my bathroom didn't work, so I wish I had brought my own but packed with the expectation that a hair dryer would be available. 2. When making a coffee for myself using the instant sachets available, there was only one mug available, and I ended up stirring it with a fork. I can't remember if this is because there was no spoon available, or if the only spoon available was unclean. 3. "Kitchen" sink was dripping wet upon arrival with an unwashed/poorly washed spoon left in the sink - gave the impression that the kitchen/sink was either recently used prior to arrival, or was overlooked/not reset after the last guest had checked out. I was not affected by this as I ate out during my short stay and only used the kitchen facilities to make a coffee, but if it weren't for the price of the stay, I would have been really put off by this.

    A great option for solo or business travelers looking for comfort on a budget. The location is superb. Has all the bare minimum essentials, and for the price I was very impressed with the room's bed, size, and facilities like TV, a desk for work remotely, air-conditioning/heating, and coffee. Bed is nicely made upon arrival. There's no housekeeping service during your stay which is no problem for me, but this may be preference for some. Unsure how to rate the staff in my review, as I only encountered one receptionist my entire stay which was during check in. They were adequate and helpful. I got my keycard handed to me and my room explained to me and check in was smooth. I don't think I saw any other staff or workers during my stay. Self checkout (key drop off) is made easy and marked clearly. Being able to access the hotel afterhours with keycard is made easy and instructions are marked clearly on the door and easy to find. I didn't see any mention of numbers to call in the event that you're locked out without a key afterhours. Luckily I was not affected by this, but this could leave someone very stuck in this kind of emergency. Despite the low price and old building, thankfully there is an elevator (albeit, a little old and rickety, but old elevators are a massively time consuming hassle to replace), so no need to worry about lugging your suitcases up any stairs if you're anywhere above the ground floor.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning and maintenance of the room. But for the price it is hard to ask for too much more.

    The location was fantastic.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    4.0
    Disappointing on cleanliness levels and facilities but good location
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Not very clean, old curtains falling off the rail, bathroom was dark and dingy and the door had a massive hole in it as though someone had punched it… staff weren’t at reception frequently. elevator was very dodgy. Didn’t feel super safe so I checked out a day early.

    Location was good - close to kings cross station and bars/restaurants

    Stayed in March 2024

  • Reviewed: 4 April 2024

    3.0
    Personally wouldn’t recommend this place given the cost and would look for options a little bit further from the city.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The pictures are misleading with the real room. It’s an old building (which is not a big deal for me) but some parts of the ceiling of the room were coming out. There were 2 light bulbs in the bathroom and one was not working and the other one wasn’t bright enough. The extractor of the bathroom was very noisy. The quality of the mattress wasn’t great, I could feel the springs of it when I laid down. In general the quality for the cost of the room was very bad, I am not peaky at all but for 20 or 30 bucks extra you can find much better rooms and if you have a cat I would definitely consider going a little bit further from the city for a much better stay.

    The location was great. Staff was okay, limited to fikking forms and receiving payment.

    Stayed in April 2024

  • Reviewed: 10 March 2024

    5.0
    The staff were friendly and helpful on check in and throughout the stay. Great location with plenty of informational boo
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The lack of floor mats and face towels.

    The affordability and location.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Dirty, broken shower. Water from shower dripping all the time. There are no cloth and cutting boards in the kitchen. Dirty, broken wardrobe. Broken fridge etc...not milk, enough coffee, tea . One teaspoon, one table knife, no big cut knife etc...

    Location ok but the carpet and the elevator are dirty.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    3.0
    Not good. Very dirty and mold everywhere.
    • Leisure trip
    • Group
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Moldy, smelly, not clean.

    Close to train station.

    Stayed in November 2023

  • Reviewed: 2 February 2024

    5.0
    Can be well maintained
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Stinking carpets, running taps

    The location was easily accessible however the carpets were stinking

    Stayed in February 2024

  • Reviewed: 31 October 2023

    3.0
    Dirty, disorganised, unsafe and not nearly cheap enough to be worth the stress.
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights

    Jesus christ, I didn't think it'd be great, but I was not prepared. Dysfunctional levels of disorganisation resulting in having to chase getting a keycard repeatedly just so we could get back into our room. The bathroom ceiling was more black mould than plaster. There wasn't any toilet paper in the bathroom. Police coming in and out like it was a regular day for them to be there. Knocks on the door in the middle of the night? The mismanagement screams of deeper issues with the ownership here.

    Literally the only good things were that the linen was fresh and it was cheap.

    Stayed in October 2023

  • Reviewed: 9 July 2023

    4.0
    it was aight
    • Leisure trip
    • Group
    • Executive Room
    • Stayed 7 nights

    No Elevator, No Extraction fan in bathroom, no spoons, only a microwave, no kettle, no bin, no washing machine or dryer, mould smell, floorboards coming up, black mould in bathroom, ciggy butt brains smoking in the hallway, no toilet rolls provided, no cable for tv, dodgy lock on door child could kick it down.

    Price And Location

    Stayed in July 2023

  • Reviewed: 31 May 2023

    4.0
    Disappointing
    • Business trip
    • Group
    • Studio
    • Stayed 1 night

    Hi there, Please next time would be good if we the hotel have towels as it was a business trip.

    Stayed in May 2023

  • Reviewed: 8 May 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night

    no toilet paper in toilet , air con ,heater doesn't work , one light out of order

    Stayed in May 2023

  • Reviewed: 8 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Shower head broke off. Mould on ceiling above shower. Crack on floor outside bathroom. No kitchen appliances, just a sink and fridge. Noisy poorly functioning air con unit.

    Staff were friendly and helpful. Linen and towels were clean. Hot running water. Comfortable bed.

    Stayed in February 2023

  • Reviewed: 30 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night

    very old rooms in need of renovation. Air conditioner did not work however the weather was cool enough to sleep without. Bars close by are noisy

    great location. Check in staff excellent. comfortable bed and pillows with clean linen

    Stayed in April 2023

  • Reviewed: 18 April 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Cockroaches around

    Stayed in April 2023

  • Reviewed: 12 April 2023

    4.0
    It was decent for the price but i would not stay again
    • Business trip
    • Group
    • Studio
    • Stayed 2 nights

    The air conditioner was not controllable, the bed was very hard, had to wait a while to get inside

    Big bed, nice shower

    Stayed in March 2023

  • Reviewed: 5 April 2023

    5.0
    Need to do better!!
    • Family with young children
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    Room not very clean, beds very uncomfortable, no bin, no crockery, no tea/coffee, half a roll of toilet paper supplied and very minimal supply of soap and shampoo. Strong smell of mould in hallway and Room. Blown lights in stairwell. Cockroaches running around in room. Cracked floorboards and the TV was running on an indoor antenna that had poor reception.

    Proximity to hospital

    Stayed in April 2023

  • Reviewed: 19 March 2023

    3.0
    Uncomfortable, slightly unsettling
    • Leisure trip
    • Group
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Broken floorboard, no duvet, no bin liner, no cutlery or crockery in kitchenette room, elevator is old and risky, paint scratches all over bathroom door, little lighting, broken desk drawer, MOULD IN MINIFRIDGE and WINDOWSILL

    Location was good bc easy to get to beach and city

    Stayed in February 2023

  • Reviewed: 3 March 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Maintenance is poor. Floor cracked, kettle not working.no utensils. The room is also small and no table.

    Location is ideal for moving around in the cbd, walking distance to opera house and king street wharf

    Stayed in March 2023

  • Reviewed: 28 February 2023

    4.0
    Liked the staff but will not stay again.
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 2 nights

    Room card took several attempts before opening the door - every time. Place was not cleaned well, places not vacuumed, cockroaches. Window could not close and there was a lot of street noise from very early - demolition rubble being removed and constant truck and loading the trucks noise from 6 am. street noise through the night could not be closed off. While there was a kitchen and some plates and cutlery, there was no cleaning liquid or tea towel, so wondered when the last time was that the plates were cleaned properly. I washed everything before using it.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    3.0
    Poor
    • Leisure trip
    • People with friends
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    No number on door Naked light fixtures Covered smoke detector No toilet paper provided and no one at the desk downstairs to ask No window safety, there wasn't a fly screen or anything so was just an open drop down three storeys Taps on shower kept falling off Loose wiring coming out of the wall Poor quality even for the price.

    Good location Air con worked well Bed comfy enough

    Stayed in February 2023

Showing 1 – 25

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