209-217 The Esplanade, 4870 Cairns, Australia
#39 of 75 hotels in Cairns
Guests' ChoiceBased on 744 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.1
Facilities
7.8
Staff
8.9
Value for money
7.5
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 June 2024
David
AustraliaThe TV could have better channel selections and be slightly bigger
Mostly everything.
Stayed in June 2024
Reviewed: 30 June 2024
Kathy
AustraliaThe wi-fi was patchy at best.
The food was awesome… but the portions were far too big so half of each of our 3 meals were wasted. They should reduce their portions and prices accordingly.
Stayed in June 2024
Reviewed: 30 June 2024
Marama
AustraliaNothing really
Clean, good view, awesome customer service
Stayed in June 2024
Reviewed: 27 June 2024
Sasha
AustraliaWifi was so weak hard to do a simple google search
Friendly professional staff Clean spacious room Nice soft towels
Stayed in June 2024
Reviewed: 27 June 2024
Janice
AustraliaRoom didn't feel clean, maybe due to old carpet.
location, coffee machine and milk in fridge.
Stayed in June 2024
Reviewed: 24 June 2024
David
IrelandJulian and Irsalina on the front desk gave exceptional customer service.
Stayed in June 2024
Reviewed: 24 June 2024
Julie
AustraliaWe will definitely stay again
Stayed in June 2024
Reviewed: 24 June 2024
Leonie
AustraliaThe pleasant staff and soft beds. Great facilities
The price was good
Stayed in June 2024
Reviewed: 24 June 2024
Sam
AustraliaJust a little dated but comfortable.
The Seaview is amazing. The walk along esplanade was great.
Stayed in June 2024
Reviewed: 23 June 2024
Deborah
AustraliaThe meals on offer from the bar restaurant were very disappointing, small servings, lacking in flavour and presentation and were over priced for what was served.
Nice room with great ocean views, comfortable bed, easy access to the esplanade walk. Gardens, bar and pool area well maintained.
Stayed in May 2024
Reviewed: 7 June 2024
Mandy
AustraliaThere wasn't any water in the fridge or even a water jug.
Stayed in June 2024
Reviewed: 2 June 2024
Prof
United KingdomNil
Clean and very well located
Stayed in May 2024
Reviewed: 31 May 2024
Hamid
AustraliaNothing to say
Quite and clean with beautiful view(our room was facing the ocean) Balcony was a bit narrow , bathroom was okay
Stayed in May 2024
Reviewed: 30 May 2024
Nettya
AustraliaNo views High rise
Clean Staff friendly
Stayed in May 2024
Reviewed: 30 May 2024
Graham
Australiafood choices after hours
Stayed in May 2024
Reviewed: 28 May 2024
Helga
AustraliaPretty basic breakfast. Fresh fruit was in short supply. No tropical fruit, like pineapple, bananas, mangos etc.
The location.
Stayed in May 2024
Reviewed: 24 May 2024
Boiteau
AustraliaBathroom cleanliness/ lights didn’t work in room
Location and restaurant
Stayed in April 2024
Reviewed: 22 May 2024
Jeanne
AustraliaWobbly shower head.
Room was fabulous. Shower head was wobbly.
Stayed in May 2024
Reviewed: 19 May 2024
Elise
AustraliaJust advise people that tge pick up bus collects people from the Abbott st end of the night market.
Breakfast was great as was the location. Richard at the main desk was fantastic.
Stayed in May 2024
Reviewed: 12 May 2024
Anthony
AustraliaThey ran out of some breakfast items a couple of times and took a while to replace them, but apart from that all good.
Great view, clean, convenient friendly staff especially the manager Richard on the front desk/concierge who gave us an upgrade to sea view as advertised on booking.Com instead of what was going to be a partial view. Richard rectified the matter straight away with no fuss and looked after us in many ways. Great hospitality skills!!
Stayed in May 2024
Reviewed: 6 May 2024
Megan
AustraliaView wasnt as expected, wi fi didnt work, tv too small
The bed was so comfortable, room was clean, great facilities and parking
Stayed in May 2024
Reviewed: 6 May 2024
Shane
AustraliaNo kettle in the room No exhaust fan in the bathroom
Location
Stayed in May 2024
Reviewed: 30 April 2024
Carolyn
AustraliaThe location was handy to city area, and harbour views great
Stayed in April 2024
Reviewed: 19 April 2024
Gabrielle
AustraliaNoise from the airport with planes taking off and revellers out the front!
Lovely decor and facilities. Great pool and wonderful views.
Stayed in April 2024
Itajaí, Brazil
Dodge City, USA
Margaret River Town, Australia
Lido di Ostia, Italy
Santiago, Costa Rica
Cavaillon, France
Nuku‘alofa, Tonga
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content