81 Surf Parade, Broadbeach, 4218 Gold Coast, Australia
#80 of 122 hotels in Gold Coast
Guests' ChoiceBased on 1003 hotel reviews
7.7Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.8
Value for money
7.2
Free WiFi
10.0
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End of dialog contentReviewed: 12 November 2024
Donald
AustraliaNo direct access to the lifts from the car park.
The staff and the facilities were excellent.
Stayed in November 2024
Reviewed: 11 November 2024
Stephanie
AustraliaLifts could be a bit of a pain, sometimes it was hard to know which was going where and I got in when it was going up one time and I couldn't select my floor until I went all the way to the currently selected floor. I had two separate bookings for the days I was there, one in a double room and then in a king room. Through the booking.com website I was told they would make a note to have same room for my stay, when I arrived that was not available to me. It wasn't a big deal, I didn't mind moving, it was just a bit of a let down as I hadn't realised that would be the case. Things happen though!
Very quick to help any time I had an issue. The maintenance on the aircon was there within a few minutes and everything was fixed when I came back to the room with a note to how to manage if the room was then too cold which I appreciated. Pool access and towels very easy to get to and utilise. The facilities were fantastic for the business conference, food provided was also really lovely. Location of Sofitel felt smack bang in the middle of everything you need, Woolworths around the corner, great restaurants all around, ice cream across the road, shopping district right next door. For someone with an injury it made the trip so much easier!
Stayed in November 2024
Reviewed: 11 November 2024
Jenni
AustraliaWe were hardly there during the day, and cant say there was anything we didnt like
I was competing in PANPACS and found the location good for getting to varsity lakes
Stayed in November 2024
Reviewed: 10 November 2024
Andrew
Costa RicaThis is "5 stars" Australian standard hotel, old facilities, in reality max 3- 4 stars, mattress not comfortable, overpriced for what they offer, no free parking.
Location pretty good, in mid of Broadbeach with easy access to restaurants and beach. They provide champagne in the lobby, free, however, I believe only around lunchtime. Staff very nice.
Stayed in November 2024
Reviewed: 10 November 2024
Irene
AustraliaStaff were the best - from the valet upon arrival to the wait staff at breakfast. Super friendly, super friendly. Pool area was great - kids loved it. The 1.2m pool enabled the mums to relax whilst the kids frolicked (good height for 6+ aged kids). Location was very convenient - close to restaurants, beach, supermarket, bars - perfect.
Stayed in November 2024
Reviewed: 10 November 2024
Pamela
AustraliaThe room temperature was very cold and had to have the cooling turned off
Location good gor our needs that night.
Stayed in November 2024
Reviewed: 6 November 2024
Suzanne
AustraliaThey have the air conditioning on Arctic setting!
Location
Stayed in November 2024
Reviewed: 6 November 2024
Ruth
AustraliaThe room smelt a little musty and was dated.
Great location for a conference, and the staff was great. The breakfast was good, however, the lunch options for vegetarians were pretty basic. Nice hotel, with comfortable beds, dated and costly for what it was.
Stayed in November 2024
Reviewed: 3 November 2024
Peter
AustraliaHotel is a bit tired, internet terrible and ordering system at the pool average
Good location, room size and view were great
Stayed in November 2024
Reviewed: 27 October 2024
Peta
AustraliaRoom could do with a bit of an upgrade and new beds would be good.
Great reception staff. Early check in.
Stayed in October 2024
Reviewed: 26 October 2024
Linda
AustraliaNo free wifi, which was very disappointing.
Super clean, great location, friendly staff, and delicious room service.
Stayed in October 2024
Reviewed: 25 October 2024
Abbey
AustraliaThe Manager Peter could have been a bit more professional . Peter could have been more helpful with my inquiries .
Upon arrival the staff were very helpful and my check- in was smooth. The staff in the buffet breakfast were fantastic , and need to be recognised for their superb customer service skills . A big thank you to Vadim who was exceptionally helpful and very professional . Thank you to Vadim and his team !
Stayed in October 2024
Reviewed: 23 October 2024
Darren
AustraliaThe entrance to hotel driveway has loose storm water drain cover across driveway which is loose and makes a hell of a noise when a car or bus crosses it.very loud if your in west fronting units
Spoton
Stayed in October 2024
Reviewed: 21 October 2024
Jeff
AustraliaCar parking
Location
Stayed in October 2024
Reviewed: 21 October 2024
Pamela
AustraliaBreakfast!! and the manager could of responded better when a hair was found in our breakfast, instead of “well it’s been busy and lots of people !! “
Location
Stayed in October 2024
Reviewed: 20 October 2024
Owen
AustraliaRoom was not soundproof, and given there was a music festival going on (which we did not know about beforehand), it was noisy and uncomfortable at night until late. Also basement for parking was dirty.
Location, staff attitude
Stayed in October 2024
Reviewed: 11 October 2024
Ian
AustraliaNot really anything.
We had a good sized room with an ocean view. The King size bed was comfortable and the amenities in the room were good. The staff were friendly and helpful. The 11am checkout is also good and we could leave our car in the car park until 2pm with access to the hotel facilities after checkout. Buffet breakfast in the Bistro had a good selection of food including separate gluten free section with its own toaster. The chef cooked a good selection of food. The service was very good.
Stayed in October 2024
Reviewed: 10 October 2024
Ghislayne
AustraliaPillows
Great location, clean & friendly
Stayed in October 2024
Reviewed: 10 October 2024
Roslyn
AustraliaMore signage of how to get to car park
Location to concert bath sheets and the shower were great
Stayed in October 2024
Reviewed: 8 October 2024
Tandy
Australiano free wifi
bed comfort was great and the view was good
Stayed in October 2024
Reviewed: 1 October 2024
Dolores
AustraliaConvenient location
Stayed in September 2024
Reviewed: 29 September 2024
Paul
AustraliaNil
Friendly staff, great central location
Stayed in September 2024
Reviewed: 26 September 2024
David
AustraliaPillows were too soft and a lack of bedside table is inconvenient.
Great location, comfortable room, lovely pool and good breakfast buffet. Lots of nearby restaurants and cafes. Short walk to a great beach.
Stayed in September 2024
Reviewed: 25 September 2024
Simon
AustraliaWe booked through Bookings.com and were travelling with our nine year old daughter. Although we clearly booked a room for all of us the hotel had a King size room allocated to us. We are not in the habit of sleeping in the same bed as our daughter. Reception staff reallocated us to a room with 2 double beds but I am tall and the double bed was not very comfortable. I think that this is a problem with the interaction between Booking.com and the hotel as this happened when checking in to the Sheraton also.
Great location in Broadbeach close to all amenities including dining, shopping and the beach. Nicely set up pool area which included a heated and non heated pool - heated was perfect for the cool September weather. All staff interaction was excellent - from assistance unloading our car, check in, delivery of luggage and even a bucket of ice to our room!
Stayed in September 2024
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