8 Whiteman Street, Southbank, 3006 Melbourne, Australia
#38 of 207 hotels in Melbourne
Guests' ChoiceBased on 8779 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Mary-ellen
AustraliaI ordered a hot chocolate but it was actually cold. This wasn't an issue for me as I enjoyed the orange juice on offer
The breakfast held such a variety of choices, it truly was excellent
Stayed in June 2024
Reviewed: 22 June 2024
Vanessa
AustraliaNothing
Everything!
Stayed in May 2024
Reviewed: 21 June 2024
Emma
AustraliaRoom could have been slightly cleaner
Location friendly staff
Stayed in May 2024
Reviewed: 20 June 2024
Karl
AustraliaLocation is perfect, local restaurants were fantastic with no issue eating solo
Stayed in May 2024
Reviewed: 19 June 2024
Mcintyre
AustraliaStaff were very helpful. Very easy to get to Crown Towers for a charity function
Stayed in June 2024
Reviewed: 19 June 2024
Fiona
AustraliaNothing
Staff were fantastic and welcoming. Bed was comfortable and great location
Stayed in June 2024
Reviewed: 18 June 2024
Tania
AustraliaTv was situated lower than the bed and fairly small, would be great if it were wall mounted and made more room for bags ect The pool didn’t open until 9 am Buffet breakfast at Mesh was ok- but Mr Hive is far more superior! Not really worth the rate being charged. No room dining service- not what we would expect for. 5 star hotel!
Rooms were clean and spacious. The coffee and drinks service by the pool was a nice! Location perfect. Beds were super soft and comfortable.
Stayed in June 2024
Reviewed: 17 June 2024
Thomsen
AustraliaGreat location, easy to find & check in was smooth.
Stayed in June 2024
Reviewed: 16 June 2024
Shelley
AustraliaNothing it was all pretty good
The quick service with check in and check out And how close it was to everything
Stayed in June 2024
Reviewed: 16 June 2024
White
AustraliaN/a
Hotel very clean and comfortable
Stayed in June 2024
Reviewed: 16 June 2024
Scott
AustraliaNothing
We stayed as we had and event at the palms was able to get there without going outside was amazing
Stayed in June 2024
Reviewed: 13 June 2024
Cathy
AustraliaNo hard copy room service menu in room.
Breakfast was excellent- best omelette I have eaten!!
Stayed in June 2024
Reviewed: 13 June 2024
Matt
AustraliaLift waiting, would be great if one side was 12-top and the otherside 11 down
Great location would have liked to stay longer.
Stayed in June 2024
Reviewed: 11 June 2024
Nici
AustraliaLiked it all
Friendly staff Everything
Stayed in June 2024
Reviewed: 11 June 2024
Falo
AustraliaSoft spring mattress
Location , room , service , cleanliness, staff , surrounding activities , convenient
Stayed in June 2024
Reviewed: 11 June 2024
Bernadette
AustraliaWe didn't get enough towels.in our room and beds weren't super comfortable.
Great service and helpful staff. Hotel was lovely and buffet breakfast was fantastic.
Stayed in June 2024
Reviewed: 11 June 2024
Rebecca
AustraliaA long mirror in the room (back of the door maybe) would have been helpful as all the mirrors you can use to apply makeup etc are in the bathroom
Loved the location, cleanliness, helpfulness of the staff and the facilities
Stayed in June 2024
Reviewed: 10 June 2024
Jasmin
AustraliaI like that its very close to everything. Shopping,food, entertainment.
Stayed in June 2024
Reviewed: 10 June 2024
Matthew
AustraliaI didn't get free breakfast
Didn't eat
Stayed in June 2024
Reviewed: 10 June 2024
Caroline
AustraliaThe room would get hot, there weren't windows we could open to let fresh air in. There was a heater, but we weren't sure if it was air-conditioning also.
Loved the views. The room was comfortable and beautifully styled
Stayed in June 2024
Reviewed: 9 June 2024
Shane
AustraliaClose to everything Was clean and tidy
Stayed in June 2024
Reviewed: 9 June 2024
Brendan
AustraliaI think $70 to have your car valet parked is a bit high. But maybe that’s just me
Clean and the view. Front counter staff where excellent
Stayed in June 2024
Reviewed: 8 June 2024
Andrew
AustraliaTook a long time to get my car out of the valet Even though I called Up prior to get it ready for when I came downstairs.. Didn’t like how the pool sauna and steam room opened at 9 AM. They should be opening at 6 AM every day. No in room dining, which is disappointing
Great hotel with great facilities Pool and the Gym included the Sauna and steam room with fantastic Location was excellent At the casino, but very quiet
Stayed in June 2024
Reviewed: 8 June 2024
Lorinda
AustraliaRoom service would be a nice add on, if not some info about local restaurants etc.
The staff were amazing. The facilities were spot on and value for money including mini bar were appropriate!
Stayed in June 2024
Toulon, France
Saint-Jacques-des-Blats, France
Melton Mowbray, UK
Bad Sachsa, Germany
Armous-et-Cau, France
Seoul, South Korea
Pernes-les-Fontaines, France
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content