It would be nice if the TV had Netflix, Prime and Disney access. Also, I noticed on the main stairwell the carpet was fraying at the edges. May need replacing.

I liked the theme of the decor, the scale and size of the rooms and the staff. Staff were mindful and great. Partner enjoyed the sauna in the room.

Stayed in September 2024

Extra charge for parking

Beautiful foyer and general ambience

Stayed in September 2024

classic style.

Stayed in September 2024

The bed was a little uncomfortable but that’s personal preference

The breakfast was fantastic the location is brilliant

Stayed in September 2024

The new basin in the bigger room was a splatter-prone zone next to the only power point my laptop plug could fit! I did not like the colour combo (just didn't gel together) and strangely for a history-type person like me I thought the styling was a little forced but it is spacious and it is interesting and downstairs lobby area is nice. Easy location to Ballarat Central and shops. Even with the old lift (mind your fingers!) there can be some half-floor stairs to navigate. I had to walk a way to even get out of the building.

I stayed in two rooms, the older one was bigger and grander but had limited places to power laptops, the newer one was smaller but still sizeable.

Stayed in September 2024

There was a very loud vent just outside my window which caused the window to rattle and made it hard to sleep.

Very plush room, great location and beautiful building. I loved the inclusion of the history information in the room.

Stayed in September 2024

I thought it was weird that my drink at the restaurant didn't get served until I got my meal. It's either that or they just forgot. Steak was quite average as well. The bed join could be felt all night, which was not something you'd expect from a hotel of this type. Surprising that a 4-star hotel doesn't provide body lotion, though.

The retention of the hotel's history is amazing and a beautiful sight! The old lift still being maintained as is, was awesome! The rooms, the layout and even the room signs note "Ballaarat" from the original city name. The bathrooms are beautiful, big and well maintained with plenty of towels provided.

Stayed in September 2024

Lovely old world charm, comfortable beds, helpful staff

Stayed in September 2024

Beautiful and very comfortable. Well priced.

Stayed in September 2024

Can't think of anything that I didn't like

Breakfast was excellent lovely large bacon and egg in a bun

Stayed in September 2024

Outstanding decor, we were transported back in a time. From the front entrance, to parking in the stables, the old fashioned lift and the decadent staircase fit for Royalty, we were treated as such… looking forward to staying again.

Stayed in September 2024

Find I'm a bit disappointed with the restaurant. I had a veal scallopini, which I had always believed to be completed in a creamy sauce. Mine was delivered on a bed of beans and mashed pumpkin with a type of watery sauce. Would not eat there again:(

Facilities were great and actually better than I expected. The bed was comphy and the shower hot and strong.

Stayed in September 2024

Nothing

The history and location of the building. The staff were fantastic, they made everything easy. The restaurant was good and reasonably priced. We had 2 great days in Ballarat and would definitely stay there again and recommend to others.

Stayed in September 2024

Great hotel and staff so friendly and helpful. Lovely historic building and well maintained.

Stayed in September 2024

Minor but heating unit was loudish.

A beautiful historical building in the heart of Ballarat. Comfortable rooms, great room service dinner, very well priced tea and coffee. Lovely stay overall.

Stayed in September 2024

We had Breakfast and Tea the service and Food were Excallant and good value ,

Stayed in September 2024

Air conditioning could have been better.

Lunch and dinner was lovely.

Stayed in September 2024

Room was too hot and a shower over a bath is really very dangerous. Also, check in was horrendous. We waited 30 minutes for one, lovely lady, to see to us.

The location, the food in the restaurant and the old world charm.

Stayed in September 2024

Room got very hot and the doors to the balcony rattled in the wind

Loved the attention to detail throughout the Hotel. Absolutely beautiful

Stayed in September 2024

Noticeably understaffed.

Was authentically heritage style. Very clean and the rooms were large and comfortable. The hotel was understaffed and all but one bar was closed. However, the staff were of a high standard and coped well with the diverse jobs they were doing. Excellent Chef and we ate breakfast, lunch and dinner at different days throughout our stay and each and every meal was very good.

Stayed in August 2024

Very good

Stayed in September 2024

Shower over bath was a little tricky getting in and out of.

Breakfast was great and very reasonably priced. Coffee and service were excellent

Stayed in September 2024

-

Absolutely stunning hotel and lovely restaurant with a lovely staff member working there. She did a great job!

Stayed in July 2024

The hotel has changed hands recently. I felt the change. The staff are not as attentive as they have been in the past. Plus there was a shortage of staff on my weekend.

I love. The decor , plus restaurant inside hotel. Safety.

Stayed in August 2024