No scenery

The bed was very comfy

Stayed in June 2024

The bathroom needed a good clean and fixing up. Sofa bed was dirty and very hard. We booked to use the sofa bed however we had to go to reception to get sheets.

Great location

Stayed in June 2024

Very basic accommodation. Weirdest room ever with a spiral staircase down to bedroom and bathroom. Building is obviously used mainly as student accommodation.

Location

Stayed in June 2024

It was easy to find and had parking

Stayed in June 2024

The heater is very noisy and the room has a strange smell. The extra blanket provided was dirty.

Perfect location, close to public transport!

Stayed in June 2024

the double bed was a nightmare with two people, it kept splitting and we’d fall down the middle, there was no doona, only a sheet and doona cover (???) and there was only two pillows.

the location, it’s in a great spot for the tram and city access

Stayed in June 2024

We booked for 2 bedroom apart for our family but when we check in the room wasnt avalaible and they.gave us 2 separate single rooms, in diffrent floors.

Location was great, right in front of tram stop and walking distance to places we went

Stayed in June 2024

Room smelled bad. Saw cockroaches.

Excellent location. Friendly staff.

Stayed in June 2024

Air Con did not have a remote & so we could not use it, we asked for one & never received it, so glad it wasn't exceptionally warm. Couch hard as a rock, TV tiny & pretty crappy picture, Shower the smallest I have ever experienced, bedrooms also tiny.

Location was good for where we needed to be, quiet at night. Unfortunately though that's where it ended for us.

Stayed in March 2024

One of the lifts wasn't working and the one that was working was very slow The hallway initially smelt like cat pee and the next day the hall way spelt like detergent

very comfortable bed Room with split system so we could adjust temperature small kitchen with cutlery and pots. Average quality value for money for a serviced apartment

Stayed in June 2024

Access to rooms was difficult. One of two lifts didn't work and had to wait a long time to get to and from room. Also, beds shoved against a wall. No room to swing a cat!

This apartment was located well. The rest was a little underwhelming.

Stayed in May 2024

rooms were a little plainer than the pics made them look

value for money

Stayed in June 2024

Having been to Arrow on Swanston for the last 5-7 years, its tidiness, and level of customer service has gone down a little. Not as exceptional as I have previously known.

Value for money. Location

Stayed in May 2024

Carpet was wet by bathroom and bedroom (before shower was even used) which meant the room smelled and was very noticeable every time you would enter. Couch not comfortable and some general defects, e.g. Blind Cords not fully screwed into the wall, bathroom door wouldn't close easily (possibly due to water damage related to wet carpet??)

Location was good, staff were friendly and room was a good size for the price..

Stayed in June 2024

Rooms are not as pictured, lobby and lifts are filthy and smelly. No doonas on beds, just one blanket and it's freezing. They do have heaters but if you don't want to sleep with them running it's freezing. The team were great but housekeeping was closed when we asked for extra blankets, they said we would get them the next day, we didn't, we got 6 towels. Not really value for money.

Location was good, team on check in were good. The room we had was internal and looked down on pool and every other room in the complex but because of this the street noise was minimal.

Stayed in June 2024

The bed had to be the worst bed I have ever slept in. It was basically a queen bed mattress on top of a double bed base so it flopped over the side. The sheets with one movement removed themselves from the mattress and bunched up. The thinnest of continental quilts, no spare blanket so I was freezing. The quilt barely covered the mattress. If you have a fuller figure, the shower is not for you. Very tiny. The complex is full of uni students so there are signs re rubbish and fines if caught with dumping rubbish. The passageway smelt of cat wee.

Location is great, so close to Vic Market and the CBD.

Stayed in June 2024

Didn’t really look like the photos, walls were very scuffed, very basic

Central location

Stayed in June 2024

1. Was placed at ‘Events’ section of the hotel and there was only one operating lift! no signage or heads up about it too. I was there for 4 nights and it seemed normal to only have one operating lift as there are, who I believe are tenants, ignoring the other lift when waiting. 2. Another rant about the lift: you would need at least 5 minutes before you could possibly get into the lift. 2. Pillows were thin. 3. I had to ask for some of the items i assumed were supposed to be in the room i.e hairdryer, and the receptionist asked me to get them from reception 4. quite disturbing as full bins are getting loaded into such tiny-spaced lifts with 6 other people in the lift.

good location

Stayed in June 2024

Rooms in pictures displayed are 200% better looking than what I actually got. It said King Size apartment, but it was very small and had no windows.

1. very centrally located 2. Two rooms for family with children, though beds were small.

Stayed in May 2024

Shower came off track couple of times and needed to wait between toilet flushes for it to flush properly again

Location was great and price good

Stayed in June 2024

There were quite a number of things I noticed which should have been maintained better in a room advertised as a penthouse - there were a number of knocks, dings and missing paint all over the place. The couch was really cheaply made and not comfortable at all. There was a small selection of body wash/shampoo which was nice, but they were missing a toothbrush/razor/shower hair net which you'd usually expect in a $200/night room and i was expecting since i didn't bring a toothbrush. Worst of all was the presence of black mould in the bathroom in the ceiling tiles, which i didn't take a photo of, but i probably should have. The lifts were also graffitied and smelt of smoke even though there's a no-smoking policy.

Room had a great view of the city, located close to the lifts. It was clean and spacious and there were plenty of utilities available. The shower was nice and large and water heated up quickly. The bed had plenty of pillows and was nice and large albeit a little firm, but my partner liked it.

Stayed in May 2024

The mattresses were very uncomfortable and the double one had a terrible pee smell

The location

Stayed in May 2024

The gym has mosquitos and the reception can be lax with clear instructions

Very central, rooms have everything you need

Stayed in May 2024

I felt the property was a bit run down; they were in the middle of renovations, but there were wear and tear marks in the bathroom, the kitchen, and the living room area of my room. One of the elevators broke during my stay. The other tenants / guests on the sixth floor were quite loud in the evenings, causing a ruckus in the hallways. There was not much soundproofing, so I could hear whenever someone was using the pool outside or moving around in the room above me. The fire doors were sometimes propped open with a door stopper or a cone, which was unsafe.

The location in Melbourne was great; it was right next to a tram line that ran into the CBD. The kitchen was well supplied with a pot, a pan, a chopping board, plates, bowls, and cutlery.

Stayed in May 2024