Natterer Straße 8, Mutters, 6162 Innsbruck, Austria
#41 of 70 hotels in Innsbruck
Guests' ChoiceBased on 332 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 26 September 2024
Fahad
Saudi ArabiaIt doesn’t have water kettle in the room which means I have to go to the Hotel cafe for hot water
It’s so nice and quiet. Staff was nice as well
Stayed in September 2024
Reviewed: 25 September 2024
Paige
United StatesIt was farther away from everything than we expected.
The room was clean, spacious and comfortable. The spa was nice and had lots of options. Breakfast was delicious!
Stayed in September 2024
Reviewed: 23 September 2024
David
United KingdomA minor criticism - the side desk is rather small. Shower door seal had perished so there was a small leak. These are very minor matters.
Breakfast spread was excellent. View from our room was incredible. Property itself is charming.
Stayed in September 2024
Reviewed: 13 September 2024
Ian
AustraliaWe would have liked a kettle in our room, that’s all.
Breakfast was wonderful, lots of choices and everything was very fresh.
Stayed in September 2024
Reviewed: 3 September 2024
Rafanan
United Arab EmiratesFood is quality! They even give snack in the afternoon! Rooms are ok better to give queen size tho than Twin bed. Location is not that close from the center but accessible with tram
Stayed in July 2024
Reviewed: 1 September 2024
Rajesha
United KingdomNone in particular
The hotel is situated in a very good location, staff were very friendly, rooms were of good size and comfortable. We enjoyed our stay here. Breakfast was good with variety of pastries, fruits, cereals... The lady in the reception was very friendly and helpful.
Stayed in August 2024
Reviewed: 24 August 2024
Andriy
United StatesNot really pet friendly property. Couldn't move around the property easily with a dog due to some pet area restrictions.
Stayed in August 2024
Reviewed: 14 August 2024
Khalil
United Arab Emiratesit was very good location is very nice staff is amazing
Stayed in July 2024
Reviewed: 9 August 2024
Alison
United KingdomCharged for water at dinner and no tea / coffee in room
Great selection at breakfast. Swimming pool and saunas great with towelling robes provided. Close to tram to centre.
Stayed in August 2024
Reviewed: 6 August 2024
Andrew
United StatesWould have loved more options for bike rentals for families, but they helped us find a place to do this for us. No air-conditioning, was a bit hot in the rooms at times.
We went for a summer, renting bikes in town for 2 adults and 2 kids. They had a bike storage house. Breakfast, snacks, and half-board dinners all excellent. Drinks reasonably priced. Indoor pool was lovely, as was outdoor alpine "natural pool." Easily accessed by tram, free once you get a Welcome Card.
Stayed in August 2024
Reviewed: 24 July 2024
Dragana
SerbiaČišćenje soba na II dan Doručak bi mogao biti boljeg kvaliteta Ogromna buka u komšiluku hotela
Ljubaznost i uslužnost osoblja
Stayed in July 2024
Reviewed: 11 July 2024
Alan
United KingdomThe room was only serviced once during our 6-night stay, I thought it was going to be serviced every other day. The shower gel ran out and the toilet paper spare roll hadn't been replaced and was almost used up. The sauna and steam room weren't on every day, some days I couldn't use them. I could have asked for them to be switched on but they take time to heat up. However, these are minor complaints and I would still recommend this hotel.
Lovely hotel with plenty of character. Lots of nice fittings, wooden trim (windows, doors, panelling etc) and friendly staff. I liked both pools and the spa facilities. The dinners were very good and the waitress who served us most of our stay was very friendly. The view from the balcony is beautiful looking over the valley to the mountains.
Stayed in July 2024
Reviewed: 29 June 2024
Jim
IrelandNothing
A lovely small hotel on the outskirts of Innsbruck. Lovely staff, fantastic spa and outdoor pool and leisure area
Stayed in June 2024
Reviewed: 7 June 2024
Vigin
BelgiumVery friendly service - great spa facilities - excellent breakfast - Small train at 100m to center of Innsbruck is extra value!
Stayed in June 2024
Reviewed: 5 June 2024
Hong
United StatesNo hair dryer in my room
The only trouble is no hair dryer in my ry
Stayed in June 2024
Reviewed: 5 June 2024
Gmped
ItalyRoom lighting: well distributed but weak. Bed-side lights unfit for reading. No national TV channels in languages different from German. Limited choice in the evening menu.
Excellent location: train to Innsbruck few steps away. Quiet and in pleasant surroundings. Easy parking. Very good overall standing. Room wide enough, with balcony (but if occupied by two persons a second arm-chair would be appreciated). Bathroom essential and not large but comfortable. Sparkling overall cleanness. Variety and quality of breakfast. Very good wifi.
Stayed in June 2024
Reviewed: 30 May 2024
Eddy
United StatesThe food was very limited. And the front desk was closed early.
The rooms were comfortable.
Stayed in May 2024
Reviewed: 24 May 2024
Li
Singapore1. The hotel is pet friendly but the hotel restaurant is not. 2. No clear indication that dogs are not allowed near the pool area. 3. I had told the reception to tell the housekeeping team not to open my door as my dogs were inside the room. They did not convey the message and the housekeeper almost accidentally let my dogs out! 4. The male receptionist on 23rd May was unfriendly & unapproachable.
Clean, comfortable.
Stayed in May 2024
Reviewed: 21 May 2024
Bhargava
GermanyMassages were not bookable during Sunday and public holiday. Coffee and tea could have been made available in rooms as it was not available in cafeteria at all times.
It was nice and well maintained and provided a beautiful view of the mountains. Rooms were comfortable. Staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 6 May 2024
Ingo
GermanyBreakfast offered a variety of options, but the evening menu was somewhat limited, providing only one choice each for meat, fish, and vegetarian dishes.
Convenient option to charge our EV right in front of hotel.
Stayed in May 2024
Reviewed: 6 May 2024
Michelle
PolandThere is no air conditioning in the room or mini bar.
The place is beautiful, the SPA is really good. I loved my room with mountains view. Ver good breakfast, the staff was also very kind.
Stayed in May 2024
Reviewed: 2 May 2024
Gérard
LuxembourgMy bed was far to soft for my delicate back. I did not sleep well.
breakfast was wonderful with a magical view of the mountains
Stayed in May 2024
Reviewed: 30 April 2024
Alina
Vietnamn/a
n/a
Stayed in March 2024
Reviewed: 27 April 2024
Sofia
ItalyThere was not the hair dryer
Everything
Stayed in April 2024
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