Schlossstraße 2, 5710 Kaprun, Austria
#17 of 25 hotels in Kaprun
Guests' ChoiceBased on 293 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
8.9
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 7 February 2023
Snorri
IcelandThe room was spacious and modern. The spa was very nice and the food very good. Excellent location.
Stayed in February 2023
Reviewed: 17 January 2023
Greg
Polandjacuzzi was always busy and water wasn’t that hot
very well located, within short walking distance to ski lift.
Stayed in January 2023
Reviewed: 11 January 2023
Alina
RomaniaOverall a bit too expensive
Good breakfast, great location, clean and good facilities. Perfect for families.
Stayed in January 2023
Reviewed: 22 December 2022
Mihai
Czech RepublicWe were staing on the first floor above the garage and in the morning there is noise
Center of Kaprun, very close to ski-lift and to the supermarket, cozy restaurant, nice pool & sauna, friendly staff
Stayed in December 2022
Reviewed: 15 December 2022
Kristijan
CroatiaFood used to be prepared and served on higher level with greater buffe options, which were very basic - this time.
Perfect location, very friendly staff, very clean room!
Stayed in November 2022
Reviewed: 5 December 2022
Nenad
SerbiaThe worst wifi i saw. In 21st century it must be at least normal wifi. Parking garage is ok but for small car. At one evening i need 15 min to park my car, but not becouse i am a bed driver, then there are too small parking places
Stayed in December 2022
Reviewed: 28 November 2022
Laura
United KingdomThe bar lacks a little atmosphere - and I didn't like that spa users were free to come for ski snacks in bathrobes in the bar. Didn't feel terribly hygienic in some way! Food was delicious but a little too elaborate - one simpler menu choice would have been great per evening (we were half board) Really picking here - but lighting in sink area of bathroom wasn't great for shaving/make up. But so minor!
Having driven, it was so convenient to pull into front of hotel to unload and check in. Car parking below the hotel is dry and snow free with lift connection up to hotel. Breakfast was superb, rooms and all staff excellent and pool facilities were lovely. Hotel was warm, hot water was plentiful and bathroom was really modern Reception staff were particularly helpful - went above and beyond as we needed help for some logistics for our daughter who wasn't even staying with us in hotel. Printed off boarding passes etc - nothing was too much trouble and all down with warm smile. Housekeeping team were similarly efficient but really friendly.
Stayed in November 2022
Reviewed: 21 November 2022
Pavla
Czech Republicpoor bed quality
location, spa, food
Stayed in November 2022
Reviewed: 19 November 2022
Mae'r
United Kingdomdinner was a bit odd. slow service and not greet value for money.
Spa, comfy room.
Stayed in November 2022
Reviewed: 6 November 2022
Ali
United Arab EmiratesDinner was included in my room but only soup, salad and confectionery was served free whereas main menu had charges.
Stayed in November 2022
Reviewed: 2 November 2022
Abdulbaqi
United Arab Emiratesnothing
wonderful location and excellent staff and all staff in this hotel are very helpful very professional and the breakfast was very grand me and my friend really enjoyed in this hotel
Stayed in October 2022
Reviewed: 11 October 2022
Maria
Czech RepublicFantastic breakfast and dinner, nice warm room. Parking in garage under the hotel is free of charge, space for car is enough. We received the summer card of region on the reception for visiting attraction with discount or without payment.
Stayed in October 2022
Reviewed: 6 October 2022
Ali
Germanynothing
every thing was amazing
Stayed in September 2022
Reviewed: 5 October 2022
Rushil
IndiaPoor WiFi connectivity.
Large clean rooms with a lovely view from the balcony. Free use of indoor pool and sauna facilities. Parking available at the property. Close to the start of Grossglockner road.
Stayed in September 2022
Reviewed: 24 September 2022
Frank
GermanyRestaurant staff with few exceptions unexperienced
Stayed in September 2022
Reviewed: 13 September 2022
Edna
IsraelBad WiFi connection Poor main course at all diners which. was disappointing
The location is grate. Good swimming pools Brakefasts were very good
Stayed in August 2022
Reviewed: 12 September 2022
Elpida
GreeceEverything was excellent other than a tiny detail of the bed, the sheets were a little scruffy and the split mattresses were a bit uncomfortable but in general everything was amazing!
The spa and massages were an absolute pleasure and the service was great! In general it was a wonderful experience!
Stayed in August 2022
Reviewed: 10 September 2022
Ramzi
IsraelNothing
I liked everything, the room, the elevator, the food, the stuff. the restaurant, the location This is exactly what I expect from a hotel. There is parking with a fee as expected from such a hotel The room is clean, big, and nice
Stayed in September 2022
Reviewed: 18 July 2022
Husain
Omanno Air condition
location
Stayed in July 2022
Reviewed: 13 July 2022
Shlomo
Israelthere were not enough towels ( they brought them when we told them) there was not kettle or coffee machine
The room with balkony
Stayed in July 2022
Reviewed: 30 June 2022
Nasser
Saudi Arabiaeverything it’s wonderful
Stayed in June 2022
Reviewed: 17 June 2022
Ziyad
Saudi ArabiaLack of AC in the rooms
the staff, the breakfast and the location.
Stayed in June 2022
Reviewed: 9 May 2022
Magdalena
PolandWe have been going skiing to Austria, France and Italy for years, so I can say with a clear conscience, that this is the best hotel, we have stayed...so far :) It offers absolutely everything. Spacious rooms, delicious food and the wellness area exceeded our expectations. The ladies at the reception were very helpful, smiling. Very big plus for the fact, that the prices of all additional things like parking fee, cost of extra drinks in the restaurant, are not excessive. Bravo, congratulations and thank you for our stay. We will definitely be back
Stayed in May 2022
Reviewed: 1 May 2022
Dušan
SloveniaWifi is unusable. Dont plan on watching any videos, the speed is terrible even for normal browsing.
Great food, great spa.
Stayed in April 2022
Reviewed: 19 April 2022
Gabriela
Czech RepublicThe breakfast was great. You can choose from many types of cheese, ham, sausages, fruits, jam etc. There is salad bar during dinner. You can choose one from four main course. Usually there are three types of desserts. The hotel has swimming pool inside and also outside. The ski area is five minutes by walk.
Stayed in April 2022
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