Room is very small and the staff wasn't among the best.

Location

Stayed in September 2024

Staff at the main desk was mixed in terms of helpfulness, some very helpful, some gruff and quick. We did not have breakfast included and it was difficult and the restaurant and coffee bar weren't open before 9. We were able to barge into the breakfast buffet scene where staff kindly, and with somewhat confusion, got us a cappuccino.

The location was perfect, just over the bridge from the Old Town and near Maribel Palace and Gardens. The beds were very comfortable, the shower was delightful. The room was very clean.

Stayed in September 2024

----------

An incredible restaurant on the roof, with extremely friendly staff and exquisite cuisine!!! I recommend it to anyone who wants to try the excellent Tafelspitz The rooms are clean, the staff is friendly and ready to help. Only the best recommendations!!

Stayed in September 2024

None

Service, location, facilities

Stayed in September 2024

We loved it all!

Friendly staff that made you feel that you were the only hotel guest there. Fantastic family room with enough space for three people. We had a wonderful stay!

Stayed in September 2024

The price of the garage

The dinner was amazing!!!!! But, unfortunately, we didn’t know about the price of the garage earlier and the price was too high!!!

Stayed in September 2024

Location and clean

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Should be warned about the air conditioning/ heating system. AC will not function under 70° and will only blow hot air due to the automatic cooling/heating system. Also, beware. Do not get a room with a bathtub. It was extremely high and very difficult to get in and exit and I think dangerous. Be sure to ask for a room with a shower which we did but did not get.

My lovely place and the staff was fantastic. Everyone was very helpful. It is centrally located and only 15 minutes walking to Old Town. The parking is a bit confusing. We thought there was valet parking but was directed to the Self Park garage about a block away. Our Bellman actually did go get our car from the garage upon leaving. So we're still a bit confused about the valet parking option. The 6th floor restaurant is very good and has wonderful lattes.

Stayed in September 2024

- Breakfast very expensive. - Dog fee was expensive, especially as the room was under-occupied. They charged it for both nights of our stay, even though we didn’t get our room cleaned the first day. (And we also didn’t get the €5 voucher and the receptionist did not deduct it from the bill.) - I wasn’t sure if it was dog friendly, or just dog tolerant, but I appreciated the bowl and blanket. - I didn’t want to put the dog hanger outside the door, so I just used the “Do not disturb” one instead.

- Easy to find from train station and easy to get into city centre. - Just across the road from the Mirabelle Gardens. - Comfy bed. - Nice, big bathroom. - Everything very modern and clean. - Nice atmosphere in Sky Bar.

Stayed in September 2024

Rooms very small for two people. Bathroom smelled a little musty

Stayed in September 2024

Clean, good location, friendly staff

Stayed in September 2024

NA

Breakfast was not bad. Just different to what we have here in Australia.

Stayed in August 2024

Roof top bar and restaraunt was amazing. Can’t beat the views.

Stayed in September 2024

Room number 100

Location was great

Stayed in August 2024

Wonderful room, very polite and smily staff, perfect position

Stayed in September 2024

The room is small

The staff very kind and help use to bring our forgotten staff from our hotel

Stayed in September 2024

Excellent restaurant at the top floor, with superb view on Salzburg, kind and professional staff, fast service, good food and good wine list

Stayed in September 2024

They gave you Lindt truffles at the from desk. What's not to like?????

This hotel has lovely rooms with spacious bathrooms. It is walkable from the train station as well as Old Town, Mirabell Garden, and just a host of charming things. There are many restaurants near, the Panorama Tour stop is steps away, and you can walk to both Mozart homes. But the calling card is two-fold: 1) Incredible, personal, kind service from everyone under the Pitter roof, and 2) A spectacular rooftop bar/restaurant with stunning views of this glorious city. And PS....they make the best Cosmopolitans in Europe!

Stayed in August 2024

Nothing

THE STAFF were absolutely helpful and kind . Everything was clean .

Stayed in September 2024

The hotel was phenomenal! Highly receomending it to anyone going to Salzburg. The hotel is spotless, beautiful, rooftop bar and restaurant were simply superb!

Stayed in August 2024

Nothing

Lovely staff, clean rooms, comfortable beds, great breakfast. Everything was great.

Stayed in September 2024

Pretty pricey, enjoyed the splurge. I think everything in Salzburg is more expensive then other cities

Great location, very friendly and helpful staff, breakfast selection excellent and quality great. Loved having breakfast in the Sky bar with beautiful views. The room layout was perfect for our family, very well thought out. The room temperature (AC) was very comfortable and wonderful for sleeping.

Stayed in August 2024

This is the second time I have stayed in this hotel. Loved it so much! Close to everything.

Stayed in August 2024